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Customer reviews: Honeycomb Upsell & Cross Sell

Reviews (588)

Overall rating
4.8

What Merchants Think

Merchants generally find "Honeycomb Upsell & Cross Sell" to be a valuable tool for enhancing sales through upselling and cross-selling features. Many appreciate the simplicity and efficiency of the app, highlighting excellent customer service as a key benefit. However, there are some who have faced challenges with bugs and response times from support.

Key Strengths

  • User-friendly interface, even for those with limited technical skills
  • Effective in setting up and executing upsell and cross-sell funnels
  • Excellent and responsive customer support, often mentioned by name
  • Seamless integration with existing store setups
  • Quick and straightforward installation process

Common Concerns

  • Occasional bugs affecting the functionality of upsell funnels
  • Variance in customer support responsiveness and problem resolution
  • Limitations in free versions and request for more affordable tier plans

Final Thoughts

"Honeycomb Upsell & Cross Sell" is generally well-received for its ease of use and positive impact on sales. Merchants appreciate the robust features and responsive customer support, making it a strong choice for those looking to enhance their store's functionality. However, addressing the technical issues and consistency in support could further improve its reception.

Stumptown Mattress

Nov 10, 2024  on Shopify

Very solid with some slight tweaks to make it a 5-star. I've been lucky to work with Abuzar on the Honeycomb team. Response and helpful.

VHT gift shop

Oct 29, 2024  on Shopify

EXCELLENT ADVICE FROM ABUZAR ADVISOR . Very efficient and friendly . Gave alot of suggestions too. Thank you so much .

Tickle Tarts

Oct 16, 2024  on Shopify

I absolutely love the Charming Christmas Train Painted Wood Decoration! The vibrant colours and detailed craftsmanship make it a standout piece in my holiday décor. It's the perfect size to display on my mantel, and my kids are thrilled with it. It adds a delightful festive touch to our home and truly captures the spirit of Christmas. Highly recommend for anyone looking to enhance their holiday decorations!

AlphaBalm®

Oct 06, 2024  on Shopify

Very buggy. The thank you page upselling doesn't work at all. Customer service is telling sad stories about last 5 years success. I don't care, just want to have the functions I am buying.

Shopium Electronics

Sep 19, 2024  on Shopify

Wij hadden direct succes na de installatie van de Upsell & cross Sell app van Honeycomb. De eerste de beste aankoop was het direct raak.

Hygge Haven

Sep 14, 2024  on Shopify

the process was seamless. I have little to no coding knowledge or understanding of funnels. I simply installed the app, and the app created my funnels for me! It was so easy and makes my website look more professional and will hopefully help me to conversate more sale!

UPLIFT

Sep 04, 2024  on Shopify

Amazing amazing amazing, Im no tech person so they have made this so easy and simple to use. I often feel overwhelmed with apps and all the shopify integrations but Honeycomb is simple, effective and easy to use.

Naturo Gleen Hair & Beauty Products

Aug 23, 2024  on Shopify

Customer Service is very supportive .... Answered all my questions and even help me set it up correctly... Thanks

Creations CrystalQuartz

Aug 12, 2024  on Shopify

La performance de cette application est excellente et très rapide, et en plus, elle est très facile et simple à utiliser. C'est une application très agréable, un excellent travail! Je vous remercie sincèrement.

Naturo Gleen Hair & Beauty Products

Aug 06, 2024  on Shopify

This app do not work!! I paid for the subscription that offers 2000 views, a whole month past by and only receive 3.

Puglie Mart

Aug 01, 2024  on Shopify

August 2024 Update (I'm keeping my previous written review for thoroughness to showcase what changes happened!) Aharon on the team personally reached out to me after my review to personally work with me to fix my issues. He was apologetic for my experiences with support at the time, and eager to set up a video call to troubleshoot what was happening. After understanding the logic of my funnels and live-demoing them, he got the dev team to work on it and I'm happy to say that everything is fixed! Truly grateful for the time taken to help me with this, and that I can confidently use this app again! -- In 2023, I would've given this app a glowing 5 stars - it worked perfectly with the three funnels I had in place, all of which had multiple options that would check what items were eligible or not. It increased my sales and customer satisfaction. Since reopening my store in March 2024, all funnels broke. Items in cart that were supposed to cancel the funnel from triggering didn't work. I didn't realize until I had some orders that got Free Shipping when they shouldn't have. I've tried turning my funnels on and off, using the Duplicate option to activate the "new" version of the funnel while turning the old one off, and also recreating the funnels from complete scratch - all with no luck. I've been ghosted by support twice. I reached out for the first time on March 27th, ghosted on April 24th with no fix. I tried again on May 1st, and was ghosted on May 8th. Both support staff did the bare minimum in actually testing out the functions, or even looking at what options I had in place. The latter seemed to barely comprehend that I had already done all the "try restarting it" solutions because I was in contact with support previously, and didn't seem to put any effort in to seeing what funnel rules I had. I'm disappointed to uninstall this app. I'm still giving it 2 stars in fairness that when it worked for me, it did amazing. But the fact that it's broken now for my store, and even worse, the lackadaisical support staff on hand, makes it hard for me to recommend this app to anyone.

Flashify

Jul 23, 2024  on Shopify

One of the best apps for cross selling, the customer service is also very friendly, they helped us with setting up the cross selling function. Thanks again!

KitKatz

Jul 15, 2024  on Shopify

The support was GREAT! The wait time for a support agent was not long. I'm very happy with the help I received and would recommend this App!

Evolve Your Wedding Business

Jun 20, 2024  on Shopify

This app makes it really easy to set up upsells and cross sells and it is surprisingly versatile. There are a LOT of options you can tweak and test.

Naturalmat

Jun 18, 2024  on Shopify

The app is easy to use and set up. Integration is super quick and I was able to do it myself, which says a lot! Would be great to have a lower tier plan for stores which sell big ticket items, don't many views but more than the free plan. something in the £20.00 range would be amazing. We have not upgraded yet, but considering it since the app does the job, and does it well.

Puglie Mart

May 30, 2024  on Shopify

In 2023, I would've given this app a glowing 5 stars - it worked perfectly with the three funnels I had in place, all of which had multiple options that would check what items were eligible or not. It increased my sales and customer satisfaction. Since reopening my store in March 2024, all funnels broke. Items in cart that were supposed to cancel the funnel from triggering didn't work. I didn't realize until I had some orders that got Free Shipping when they shouldn't have. I've tried turning my funnels on and off, using the Duplicate option to activate the "new" version of the funnel while turning the old one off, and also recreating the funnels from complete scratch - all with no luck. I've been ghosted by support twice. I reached out for the first time on March 27th, ghosted on April 24th with no fix. I tried again on May 1st, and was ghosted on May 8th. Both support staff did the bare minimum in actually testing out the functions, or even looking at what options I had in place. The latter seemed to barely comprehend that I had already done all the "try restarting it" solutions because I was in contact with support previously, and didn't seem to put any effort in to seeing what funnel rules I had. I'm disappointed to uninstall this app. I'm still giving it 2 stars in fairness that when it worked for me, it did amazing. But the fact that it's broken now for my store, and even worse, the lackadaisical support staff on hand, makes it hard for me to recommend this app to anyone.

FlexScreen

Apr 01, 2024  on Shopify

We've been using this app on our store for about 3 years now. We've had a few evolutions of the site and changed how we use this app and I have to say the customer service team is always fantastic at helping with questions and issues. Always quick to help and able to get this working and integrated perfectly into our site.

SnoreLessNow

Jan 15, 2024  on Shopify

Customer support is great and the app has worked more effectively than any of the other upsell applications. The funnels actually fire correctly and have had no issues.

Jacqueline Vick Books

Jan 02, 2024  on Shopify

Abuzar was fantastic. He helped me understand a concept I didn't get, including screenshots to help me along. Thank you!

leavesdesign

Dec 02, 2023  on Shopify

THE BEST APP! I absolutely love this app! It's hands down the best one out there. I can't recommend it enough. It has everything you need and more. From its user-friendly interface to its impressive range of features, this app truly stands out. It's intuitive, efficient, and has a sleek design. You won't be disappointed with this amazing app. Give it a try and see for yourself why I think it's the absolute best!

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