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Customer reviews: Homebase Time Clock

Develop by Shopify

Reviews (37)

Overall rating
2.6

What Merchants Think

Overall, "Homebase Time Clock" receives mixed feedback from its users. While some merchants praise the app for its scheduling and time management capabilities, others express frustration over hidden costs and technical issues. The app is seen as a time-saving tool by many, especially for small businesses, but some users encounter difficulties with its usability and customer service.

Key Strengths

  • Effective scheduling and time management features
  • Ease of use for both employers and employees
  • Convenient clocking in and out functionality
  • Integrations with payroll and labor cost tracking
  • Responsive customer support

Common Concerns

  • Perception of hidden costs and upselling for basic features
  • Technical issues, such as app reinstallations and duplicated shifts
  • Poor integration with platforms like Shopify
  • Confusing user interface for some users

Final Thoughts

"Homebase Time Clock" is generally appreciated for its core functionality in scheduling and time tracking, making it a valuable asset for many businesses. However, to maximize its benefits, potential users should be aware of the possible hidden costs and technical challenges reported by some users. Despite these concerns, the app's supportive customer service and powerful features make it a compelling choice for managing employee time and attendance.

VAPE4USA

Feb 01, 2025  on Shopify

This is the second app I've already tried here. They upsell you on every single feature!! basic things you’d expect, like proper scheduling and payroll exports, require constant upgrades. It feels like a trap rather than a solution. The Shopify integration is terrible!!!!! there are times when shifts are duplicated for no reason. Support is awful. Go look for something else.

Rom Shop - Albany NY

Aug 25, 2024  on Shopify

Says it's free but then does not allow you to select the basic plan, forces you to select/automatically enrolls you in a paid plan which you can't delete unless you downgrade to the basic plan which it won't let you select. Horrible.

MT Outlet

Sep 15, 2023  on Shopify

The app was working fine for what I needed it to do, up until it wasn't. I have had to uninstall and reinstall it for the past week just to get it open.

Essence of Beauty

Jun 28, 2021  on Shopify

Homebase has been wonderful. It is easy to navigate from an employer as well as an employee's perspective. It has decreased the amount of time it takes for me to create my schedule and post it. I also love the reminders that are included.

Lena Jane Clothing Co.

Jun 15, 2021  on Shopify

I love using this app and it honestly makes my life so much easier. I have 7 employees and (when they use it correctly) it makes scheduling so easy.

Close to the Heart

Jun 11, 2021  on Shopify

I've been usin this app for a few months and really appreciate how it helps me plan out my scheduling. I love getting the daily email on yesterday's sales vs labor costs. Homebase is a great way to keep schedules organized, have your employees clock in, and understand your labor costs.

Conrado

Jun 10, 2021  on Shopify

This scheduling app has been a lifesaver for our shop. Each staff is able to clock in and out easily on the app. Makes scheduling a lot easier for everyone. We also love the request for the time off feature.

STUDIO FOLIAGE

Mar 05, 2021  on Shopify

This app is a lifesaver, it saves us so much time with our scheduling, time sheets and payroll. We mostly use it for our brick and mortar store. They are extremely responsive and the app is super intuitive.

PK Beans

Aug 12, 2020  on Shopify

This app works great for scheduling our retail store/POS employees. We can see our daily labour costs and are able to track signing in and out from a remote location. The support has been excellent.

Alair Gift Shop

Aug 12, 2020  on Shopify

I actually think it's pretty confusing to use and I wish there was a way to turn off a lot of the features. I haven't decided if this is the right app for me yet.

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