HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster. Set up automation rules to route tickets by channel or language, track response times with SLA monitoring, and add a customizable chat widg

• Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS
• View Shopify orders and customer details alongside every conversation
• Auto-translate messages in real time across five languages
• Customizable live chat widget with business hours and omnichannel menu
• Automation rules to route and assign tickets by channel or language