Ive been using PicBot since it was Groovepacker, some time now. Worked well but one feature it didnt have was time and date tagging when orders are processed. This is important for us as all orders are packed under CCTV so any customer claims of shortages etc can be double checked which could take hours are you need to troll lots of footage. I reached out to support to suggest the feature as i was going to go else where. Response was instant by several contacts but Olivia took what i was looking for and worked with the development team to role out exactly what i needed in record time during the run upto Christmas. In addition I was able to reduce my plan as i no longer needed the unlimited plan so saved 50% there to. Now have everything i need at half the cost of other apps. Thankyou to Olivia.

We have sent three emails, and it has been a month with no response. We are going on two years of being a customer. This is really disappointing. We will be looking for alternatives. Update: Support reached out after the bad review and then proceeded to email me that searched through their emails and didn't see our email. Which was interesting since they replied on the original email thread. We ended up installing due to the lacking customer support.

We have sent three emails, and it has been a month with no response. We are going on two years of being a customer. This is really disappointing. We will be looking for alternatives.

Hi!!! We've been clients for almost 2 years, we've reached out over these past 2 years 6-10 different times with no response!. I'm reaching out thru the website directly this time to see if someone could help us out in one important issue with the app that weve been experiencing ever since we installed it but the contact support app doesnt work after inquiring if im a robot. Whenever our clients place an order with 35+ items, the app is unable to scan the order, is there a limit of scanneable products? Im reaching out thru here to see if someone can help us I dont know where else to look for contact info. I can delete this review ASAP but please reach out! out store is makeupmxdistribuidora

It's good. It makes it easy to onboard new people in the warehouse. Recommend for everyone. thats the thing we should all must have.

Quick installation and setup. We were up and running in the same day. We've found what we were looking for.

It's what we are looking for and it's going to work for us but I want to switch to the full package. Can someone call me?

We wanted to be able to record lot numbers so we ended up upgrading to the standard app but this was so helpful in getting the process started.

I wish I would have installed this before our holiday rush. I was worried it would slow down our output during our busiest time of the year but we are actually able to get shipments our faster using groovepacker. We are using it all year, but I'm glad we will have it ready for next year..

The app meets our needs. Our orders increase during the holidays and we brought on temporary help and we were worried they wouldn't know our products well and would make mistakes. This app solved all that and I was able to put more focus on marketing during the holiday season.