Taranker.Com Logo
GTManager logo

Customer reviews: GTManager

Develop by GTManager

Reviews (13)

Overall rating
3.9

What Merchants Think

Overall, merchants have expressed a positive reception towards "GTManager." Many users praise the app for its ease of use and usefulness in integrating Google Tag Manager with Shopify, even for those with no coding experience. The support team, particularly Rob, receives high accolades for being responsive and exceedingly helpful. However, some merchants have experienced technical issues and were dissatisfied with the support they received, noting a decline in service quality following a company transition.

Key Strengths

  • Ease of integration and use, especially for non-coders.
  • Exceptional customer service and support.
  • Effective handling of Shopify tracking needs.
  • Seamless Google Tag Manager implementation.

Common Concerns

  • Occasional server connectivity issues.
  • Concerns over poor customer service encountered by some users.
  • Issues with incorrect tag implementations and lack of support.
  • Perceived decline in service following a company acquisition.

Final Thoughts

The "GTManager" app is generally well-regarded for simplifying the integration of Google Tag Manager with Shopify. It is especially valued for its ease of use and outstanding customer support. However, some users have encountered technical and service-related issues, suggesting that while the app is powerful and effective for many, attention to customer feedback and continuous support improvements are necessary to address concerns.

Corkdoba

Sep 13, 2023  on Shopify

This application has changed my life, it is the best if you have no knowledge of code. It facilitates integration automatically, I definitely recommend it, it is very easy to use!

Select Beauty

Dec 23, 2022  on Shopify

This app suits our needs completely. The support team has been as responsive as you get. They get things done. We had some issues initially, but I don't expect everything to work out of the gate, but the support team has been extremely helpful, and the response time is impressive. I recommend this app to anyone searching for a complete tracking solution.

Mish

Sep 07, 2022  on Shopify

So glad we have this. It was really simple to set up, the support and communication has been great. Now we can manage all of our tracking in one place with easy. Thank you!

Wired4Signs USA

Jul 19, 2022  on Shopify

Update: We have resolved internal issues which resulted in the app not loading as expected. Most importantly though, the author has been in touch immediately to resolve this issue. Support is important! Original review: We are using this app to publish our GTIN data to Google Merchant Center and it worked without any issues. Today we were notified by Google that 90% of our products on GMC do not have a GTIN. So we try to check what is happening in GTM, but ... "cannot connect to server" ... is this app dead?

Magenta Flowers

Feb 03, 2022  on Shopify

Don't even bother. Not only did they ask me to remove a template which was sort of working, they then didn't want to help to configure the tags in the template to ensure they are working. My Google Analytics is pretty much broken, not reporting any revenue or tag data and their customer service is shockingly terrible. I had initially used Niddocks who this company initially was, he was not only SUPER helpful, he was informative, technically sound and just plain great. The company then got sold to these guys and they have been cowboys ever since. After stressing that their tags were incorrect and infact their predecessor had added custom code to ensure the data layer objects could be ready, they then said I should pay $400 to get this fixed and they can take Paypal payments?! Seriously don't waste your time.

Made Terra

Dec 19, 2019  on Shopify

Rob helped me one-on-one and fixed every issue on my Shopify! He is so amazing, Best customer support I've seen before! This app is my highest recommendation for anyone - who is want to setup google tag manager!

Icey-Tek USA LLC

Dec 05, 2019  on Shopify

The customer support is the gold in this app. Rob Edlin worked with me one-on-one to correctly set up and fine-tune our various tracking pixels and coding using Google Tag Manager. Epitomy of professionalism and customer service. This app and more importantly the people behind it get my highest recommendation.

The Silver Line Store

May 31, 2018  on Shopify

Hands down best support I have received for an app this cheap - I would recommend 100% as the best solution to deal with all your shopify tracking needs.

Rubypeach

Apr 23, 2018  on Shopify

Super helpful support went above and beyond just helping me install the app. They also helped with custom coding. This is the best solution for implementing Google Tag Manager on a Shopify store.

Dk Lifestyles

Feb 02, 2018  on Shopify

Its never been this easy to get all my tracking setup perfectly. Rob has been amazing, he responds within minutes at times and nothing is ever too difficult for him. Amazing service, highly recommended. Thanks Rob!

Vanessa Mooney

Oct 31, 2017  on Shopify

App does it's supposed to perfectly. But the support is incredible. Adwords can be a very confusing universe, but Niddocks is there to help you navigate it. This app is worth every penny.

Impressed Bag Co 2

Aug 15, 2017  on Shopify

This app has singlehandedly solved my biggest frustration with Shopify - the implementation of Google Tag Manager. The app works great, and the service is definitely there to back it up. They are genuinely very nice, helpful people. They set everything up for me, and even went back in after I installed a few tracking codes to make sure everything was working well. A for the product, A+ for support.

The Nodus Collection

Jul 19, 2017  on Shopify

Finally, an app which means we can pull accurate source / medium through from ecommerce sales. This finally means we can track our sales and make sure we make the right marketing decisions. Great support too.

Scroll to Top