Overall, merchants appreciate the "Give & Grow Donations" app for its ability to seamlessly integrate charitable giving into their business models, enhancing their social responsibility efforts and creating positive impacts through donations. However, there are notable concerns regarding customer service and technical limitations.
Key Strengths
Flexible donation options, allowing merchants to select or let customers choose their preferred charities.
Easy setup process and clear interface make managing donations straightforward.
Positive impact on media coverage, conversion rates, and average order value for businesses using the app.
Helpful and supportive customer service when available.
Customizable features such as rounding up donations and displaying impact counters.
Common Concerns
Limited to American and Canadian charities, restricting global inclusivity.
Customer service is reported as unresponsive or delayed for some users.
Technical issues with app functionalities, such as malfunctioning widgets and uninstall problems.
Manual integration is required for some features, like donation widgets.
Final Thoughts
"Give & Grow Donations" is a valuable tool for businesses wishing to enhance their social impact by integrating charitable giving. While it offers various features that improve business metrics and ethical standing, improvements in customer support and technical functionalities could further enhance its appeal and effectiveness.
WONDERCRAFT LTD
Apr 07, 2024
on
Shopify
We were keen on using Give & Grow Donations but it seems that it only caters for American and Canadian based charities. We also realised that the application does not provide an automated method to display the donation widgets, they must be added manually.
Sports Nutrition By Max Muscle
Oct 26, 2023
on
Shopify
Their customer service is beyond terrible! I would give them a negative star if it were possible. I have been reaching out to their support team for close to a month with no response. The counting widget that shows the amount of money that has been donated to your charity does not show on my store any longer. This seems as though it would be an easy fix for their service team but again I get no response. I would like my money back for this past month since your app is not working. It makes no sense to pay you for a service that you are not receiving. Terrible Customer service Buyer Beware.
Whipped & Lifted
Jun 20, 2023
on
Shopify
Wouldnt recommend. Extremely unresponsive - Have reached out several times surrounding their app not properly uninstalling. Removed code yet still showing pledge counter on products.
Running With Wolves
Apr 29, 2023
on
Shopify
EVERY business should be using Give & Grow!
Being a shop owner who's passionate about making a difference, Give & Grow makes it incredibly easy to do just that! I'll break down why this is one of the best additions to any shop below.
Giving back
Give & Grow allows shop owners to customize the organizations that the shop donates from and how those donations will come in. I've set it up so automatically, 5% of every purchase is donated to One Tree Planted which is an organization responsible for planting millions of trees around the world.
What I love is the flexibility! There are so many organizations that need our support and you can choose to:
1. Donate to your favorite
2. Donate to multiple
3. Allow customers to donate to an organization of their choosing at checkout-How amazing!
You can also set it up to give customers the option to "round up" at checkout and then have that rounded-up amount donated as well.
Customer service
The customer service through the platform has been stellar! Shortly after downloading the app a member of the support team reached out to me to hop on a call—I'm so glad I did because that's when I learned about all of the different ways I can use the platform.
There's also a feature that allows you to display a counter of for example, how many trees your organization has planted thanks to the donations. But, there are counters for different organizations allowing you to share with your customers and fans where their donations are going and how they're helping
Dashboard
The interface can't be easier. Super clear and to the point and as I mentioned above, the customer service team is so responsive that even if you got stuck, someone would be there to help out as needed.
✨ I wish every brand I'm a customer of donated to organizations of their choosing. It might feel like one person donating doesn't make a large impact, but when you scale that up you really start to see the positive impacts we can all make and it starts on an individual level!
Thanks for creating this super easy to use platform that we ALL benefit from!!
Maharindee
Jul 30, 2020
on
Shopify
I am grateful for this app -- I was able to set it up quickly and it's true -- it makes giving a seamless process. As a start up company, partnering with Pledgeling has been key -- the giving component is part of our brand ethos. I love the app, but I'm even more grateful to have gotten to know the stellar team behind the app. They care. They want companies to get the most of out of the app. The app offers the transparency of giving which is a must in this day and age. Highly recommend it.
Six Hats Supply Co
Mar 12, 2019
on
Shopify
Been using Give & Grow for a couple weeks now. It has helped get us get media coverage and boosted our conversion rates. On top of that our average order has increased too. Did I mention you feel incredible giving back. Our store has managed to help 500 people in the first 10 days using Give & Grow. Highly recommend for all stores to get on this band wagon
Outilsdecuisine
Jun 04, 2018
on
Shopify
This app is absolutely perfect ! Thanks to Oskar for his help, we could now collect money for Charity Water :-)
Thepopvibe 2
Apr 10, 2018
on
Shopify
Faced some issues with adding the code to include donation option for my customer and Melissa was extremely helpful and efficient. On a Sunday nevertheless. Amazing app and services!
Gracemade
Feb 27, 2018
on
Shopify
Love this app. Now I don't have to worry about calculating everything manually as I was doing before!
Mes Amies Soaps
Feb 01, 2018
on
Shopify
Highly recommend for any business that puts ethics first! It's been on my site for only two months, and already over 500 donations have been made!