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Customer reviews: Giftit: Gift Wrap Gift Message

Develop by AV

Reviews (26)

Overall rating
3.5

What Merchants Think

Overall, merchants find "Giftit: Gift Wrap Gift Message" to be a valuable tool, praised for its ease of use and excellent customer service. Many users are pleased with how the app enhances their ability to offer gifting options, making it a beneficial addition for both personal and business needs. However, some merchants have encountered recent functionality issues, and experiences with customer support vary.

Key Strengths

  • Exceptional customer service, with quick and helpful responses.
  • Ease of use and intuitive interface, making it accessible for various users.
  • Highly customizable gift options, allowing for a personalized customer experience.
  • Competitive pricing, especially valuable for nonprofits and small businesses.

Common Concerns

  • Functionality issues with disappearing gift option after recent updates.
  • Lack of initial detailed documentation, leading to potential setup challenges.
  • Automatic creation of visible "products" that can interfere with store aesthetics.
  • Mixed experiences with the speed and efficiency of customer support in resolving issues.

Final Thoughts

"Giftit: Gift Wrap Gift Message" stands out for its strong customer service and customization abilities, making it a top choice for merchants seeking to enhance their gifting services. While certain technical and support issues have been reported, the overall user experience is positive, with many recommending it for its utility and responsive support team.

The Gourmet Granola

Feb 11, 2025  on Shopify

This app was working perfectly until 2 weeks ago. I reached out to support and they stated my theme (which hasn't changed), no longer can support this app. The "Is this a gift" shows briefly on the product then disappears. Very disappointed in the lack of support with this app.

Maram

Oct 15, 2024  on Shopify

This app was great until few weeks ago when it stopped working properly and there is no support answering my messages/emails.

LK précieux

Jan 14, 2024  on Shopify

l'application est très facile :) le service client est très à l'écoute merci beaucoup à Hadi :)

Octavio

Dec 14, 2023  on Shopify

Suppor very attentive, friendly and understanding. This is rare enough to be worth mentioning, and proves the seriousness of this plugin in the long term, making it a very viable solution!

DREAMM

Nov 23, 2023  on Shopify

Great support from the team, they respond real quick and are being extremely helpful. The app is easy to use and really useful in helping me to offer free gifting service to my customers. Definitely recommend to everyone :)

Magnapix

Oct 19, 2023  on Shopify

Absolutely amazing customer service from these guys. I have been looking for an ap to add gift wrap to individual items in a cart but only certain products. This is by far the best one I have found and when there were some issues with how things were interacting with another custom ap I have running, they worked out all the kinks for me! Really can not fault the technical staff and the ap looks great as well. So pleased I found it!

UpMazine

Oct 01, 2023  on Shopify

Definitely recommend Giftit! We wanted to add a feature to show a gift box and gift card on our website's product pages and needed different looks and features on the app section. They was really helpful and responsive to make sure everything looked just right on our website. Thank you for you help Hadi and Giftit team !

LiLu Lip Care

Sep 27, 2023  on Shopify

As the holidays approach- wanted to make sure gift wrap and message were available to customers- this was easy, intuitive and quick and a small problem lining up the items properly was corrected quickly my their team. I appreciate it- thank you.

PARIS/64

Sep 20, 2023  on Shopify

An application with more possibilities than it seems. They have a great support service, very friendly and fully available to help and customize what the customer needs. I recommend it 100%.

Monapetra

May 03, 2023  on Shopify

It is a very nice and easy to use app. It would be nice if there was an option to show prices only in the future.

THE WILD BUNCH FLORIST HOBART

Apr 21, 2023  on Shopify

Sooo happy to find this App! I've been looking for a simple, straight forward app like this for so long. Great for florists and anyone needing a gift message option. Support was extremly helpful. They really went above and beyond to help out when I had a question. Thanks team!!!

KAVIAQ

Apr 08, 2023  on Shopify

I installed the app now. I wish that everything I said had happened one by one and I was able to organize everything. Really great! Thanks a lot ♥️

Time to Love shop

Mar 13, 2023  on Shopify

Great app, great support, highly recommended! Really satisfied with the product, the average cart of my orders is increasing

Chrysler Museum of Art

Dec 20, 2022  on Shopify

I've just installed the app, and so far it seems to be working. There is very little documentation, so configuring it required some trial and error. PROS: I can add several different gift wrapping options to let the customer choose, for example Birthday gift wrap or Christmas gift wrap. CONS: The app creates several products automatically that remain visible. Every few minutes, the app re-connects with these products and updates them. This means that these "products" are always the most recent additions to my shop. I wish there was a way to hide them, without updating every product category. UPDATE: The developer responded by tweaking the app so the issues I mentioned have mostly been resolved. As we are a non-profit retail store within a museum, I appreciate the very low cost and high functionality of the app.

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