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Customer reviews: Fraud Scanner by TS Apps

Reviews (12)

Overall rating
4

What Merchants Think

"Fraud Scanner by TS Apps" is generally well-received by merchants, with many praising its effectiveness in identifying and preventing fraudulent activities before they impact their businesses. Merchants have highlighted its easy installation process and powerful automation features that save significant time and reduce manual effort. Although most users are satisfied, some encountered initial setup hiccups concerning billing nuances.

Key Strengths

  • Effectively identifies and prevents fraudulent transactions before they occur.
  • User-friendly and quick to set up.
  • Saves merchants significant time by automating the cancellation of high-risk orders.
  • Responsive and helpful customer support team.
  • Crucial for businesses facing high volume transactions.
  • New feature additions enhance the app's functionality.

Common Concerns

  • Some confusion regarding billing for past orders instead of future ones.

Final Thoughts

"Fraud Scanner by TS Apps" is deemed an essential tool for Shopify merchants, especially those experiencing issues with fraudulent orders and chargebacks. Merchants appreciate its simplicity, automation, and the peace of mind it provides. Overall, the app's benefits significantly outweigh any minor issues, making it highly recommended for protecting online businesses.

economico

Aug 12, 2023  on Shopify

Tried the app, but had to uninstall it immediately as it asked me to pay for past orders, not for the future orders that will come in.

Pack Turtle

Oct 24, 2022  on Shopify

Been using the app for a few months and it has been working great. Helps us identify possible fraud before we ship our products.

ExpressMed

May 20, 2021  on Shopify

We got this app to help automate fraud prevention. We had issues in the past with chargeback orders, mismatching address orders, etc. This app fit perfectly for what we needed. Even more, we ran into an issue with the address mismatch filtering portion of the app. I brought up the issue with the 10X support team. They immediately responded, took a look, were able to get to the core of the issue, and resolved it. It showed me they very much cared about their customers and helping them prevent fraud for their businesses. I would whole heartedly recommend this app and the creators to anyone!

BUYBARBER.COM

Dec 21, 2020  on Shopify

we are shopify experts and this is a MUST HAVE on every site we develop for any customer, sometimes you are trilled by getting a 1K order and then less thank trilled when you get the charge back, dont even think about it. this is the FIRST APP you need in ANY shopify STORE, great job guys!!!!

Oliver Cabell

Mar 24, 2020  on Shopify

One of the most important apps to have you installed in your store. The customer support is top notch, and the app works without you having to monitor anything. We run a multi-million dollar brand and this app has provided to be crucial. Plus, there recent feature additions make it even more powerful. Don't look elsewhere if you need a fraud app - this is it.

Pixellogo

Jul 10, 2019  on Shopify

This app works as it should, especially for digital products resellers, it refunds the order before a download link is sent to the fraudsters, thats about 99% of the time, which is always an issue since. pixellogo.com

Kappa USA

Jan 29, 2019  on Shopify

Simple but important app that automatically cancels high-risk orders. We get a lot of orders and so this app cuts time it takes to manually cancel orders. Customer support is pretty responsive and helpful as well.

Gotcho Back

Aug 05, 2018  on Shopify

By far the best app on shopify. Saved me hundreds by automaticaly cancelling fraudulant orders. I had charge backs before. Never again thanks to 10x.

Thenetjeweler By Importex

Feb 15, 2018  on Shopify

Convenient, supper easy to install, believe will be a great tool to avoid fraud. Thank you for support :)

Flypedals

Feb 01, 2018  on Shopify

This app took us 5 seconds to setup and saves us at least a few hours per month. Super automated, basically a no brainer to have this app if you spend any time at all canceling High Risk orders. Highly recommend!

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