FormalChat adds an AI-powered chat widget to your Shopify store in minutes. The AI is automatically trained on your product catalog so it can answer customer questions accurately from day one. When a shopper wants to speak with a person, the AI hands them off to your team in real time. You manage all conversations from a web dashboard or the FormalChat native and PWA mobile apps, and get push notifications when customers are waiting.

• AI trained on your products answers customer questions automatically, 24/7
• Handoff connects shoppers to your team when they want to speak with a person
• Manage all chats from a web dashboard or iOS and Android mobile app
• Push notifications alert you on your phone when a customer is waiting
• Lead capture collects visitor email and contact info automatically during chat