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Customer reviews: Fera Product Reviews App

Fera is a powerful Shopify app designed to help merchants increase sales through social proof, reviews, and user-generated content. This review covers its features, pricing, and real customer experiences to help you decide if it’s the right tool for your store.

Reviews (2,172)

Overall rating
4.8

What Merchants Think

The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.

Key Strengths

  • User-friendly interface and easy setup process
  • Outstanding customer support, noted for its responsiveness and helpfulness
  • Seamless integration with platforms like Shopify, Etsy, and Trustpilot
  • Customization options for review display, including support for photos and videos
  • Increased customer engagement and trust due to professional-looking review displays
  • Automated review requests and follow-ups

Common Concerns

  • Complaints about data retention issues, including missing reviews
  • Challenges with billing and unclear subscription charges
  • Complicated import process for reviews from some platforms, like eBay
  • Occasional technical issues needing support intervention

Final Thoughts

Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.

Stickurama

Jun 03, 2024  on Shopify

BEATTI

Jun 03, 2024  on Shopify

Fera is a great review app. Very easy to set up, easy to use and easy to import past reviews from ETSY or other platforms. The support is also what makes this app really amazing. Always quick to respond at any time, and they are all very knowledgeable and responsive. Highly recommend this app to set up review section for the store!

JAW MAX by Best of Buying

Jun 03, 2024  on Shopify

Fera Product Reviews App is the best Shopify Product Reviews App I found so far⭐⭐⭐⭐⭐

LifeArtVision

Jun 02, 2024  on Shopify

Holden absolutely immediately knew what I wanted for the Amazon integration with the store. He was fast and knowledgeable and assisted me in adding a review widget. I am extremely satisfied and happy with his expertise and knowledge in seamlessly applying the reviews widget in our store!

MARI + SAM

Jun 02, 2024  on Shopify

Great customer service! Thank you a lot!!

Nordic Park

Jun 02, 2024  on Shopify

Fantastic review app - best out there.

357 designs

Jun 01, 2024  on Shopify

The Fera App has been great thus far. The reviews can definitely enhance your shop.

Nourishy

Jun 01, 2024  on Shopify

Great product! I was looking for a product that could aggregate reviews from different sources and this does exactly that. The team is super helpful too; assisting with technical queries even on the weekend and odd hours. Great tool and team all round, cannot fault

A Day In Our Shirt

Jun 01, 2024  on Shopify

Easy to setup. Very simple platform that makes it super easy to view, manage and send new review requests.

Glamping Dome Store

May 31, 2024  on Shopify

The best reviews app I have found at this moment. It takes a bit of time to connect it to Google, but then it is a quite straight forward process to upload reviews from Google to your website.

alfandbetprints

May 31, 2024  on Shopify

I would highly recommend Fera Product Reviews. It works really well with customers and the recent updates to the API allows for some nice customisation with our brand and store theme. The customer service from the team at Fera has been excellent and we really appreciate their quick responses to support queries.

AOD Fabrication

May 30, 2024  on Shopify

Ive had a great experience with Fera so far! Ive been using there automated email system to get more reviews and photos on my site. Its been really easy to use and it works well!

CrownBox Gifts

May 28, 2024  on Shopify

Very attentive support team. One-on one technical support even for FREE plans is so helpful!

INDIPEEPAL

May 28, 2024  on Shopify

Super Happy with the App

Novalic

May 28, 2024  on Shopify

Best App for reviews! Been using it since 2022. It has so many great features and it makes my designing so much easier. Thank you very much for developing this amazing app.

lunalynnshop

May 22, 2024  on Shopify

Great customer service! Quick responses and very kind. I’ve been using this app for a long time now and it’s a really great addition to my shop with many cool widgets & customization.

FH Group Auto

May 08, 2024  on Shopify

This app is great for reviews! I can collect reviews from my Shopify store, and our best features include synching Amazon products to our Shopify products so we show Amazon reviews on our website, which is amazing. We also really like that we can also import reviews from Trustpilot into Shopify. The app looks great on our website. We were able to get a great deal for the subscription so we're very happy with this app. Also, their support team is very helpful. 10 out of 10.

KIDZADORA

Apr 25, 2024  on Shopify

The service is excellent. Quick response and always willing to assist if you get stuck. It's quite easy to use overall and why I chose Fera over other review apps. If you are just starting out who wants simplicity but with all the essential customer engagement features and more, then I highly recommend Fera.

Wom.

Apr 23, 2024  on Shopify

This app is amazing, it helped us to grow our number of orders significantly, and the support team was always fast to solve all our doubts and questions. Great app. Highly recommended.

More about Skin

Apr 23, 2024  on Shopify

Just started , but I am happy so far!

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