Fera Shopify App Review: Features, Pros & Cons

Customer reviews: Fera Product Reviews App

Fera is a powerful Shopify app designed to help merchants increase sales through social proof, reviews, and user-generated content. This review covers its features, pricing, and real customer experiences to help you decide if it’s the right tool for your store.

Reviews (1,988)

Overall rating

4.8

5

440
4

10
3
2

4
1

15

What Merchants Think

The "Fera Product Reviews App" is generally well-received by merchants, who appreciate its user-friendly interface, strong customer support, and effective features for managing product reviews. Users often highlight the easy integration with various platforms, customization options, and the positive impact on customer engagement and trust. While the majority of reviews are positive, a few merchants have experienced challenges, particularly with data retention and billing issues.

Key Strengths

User-friendly interface and easy setup process
Outstanding customer support, noted for its responsiveness and helpfulness
Seamless integration with platforms like Shopify, Etsy, and Trustpilot
Customization options for review display, including support for photos and videos
Increased customer engagement and trust due to professional-looking review displays
Automated review requests and follow-ups

Common Concerns

Complaints about data retention issues, including missing reviews
Challenges with billing and unclear subscription charges
Complicated import process for reviews from some platforms, like eBay
Occasional technical issues needing support intervention

Final Thoughts

Overall, the Fera Product Reviews App is highly regarded for its functionality, ease of use, and excellent customer support, making it a powerful tool for businesses looking to enhance their product reviews and customer trust. Despite some reported concerns primarily related to data management and billing, the app provides significant value, especially for growing e-commerce businesses.

LuxFire

Jul 12, 2024 on Shopify

Best review app I've ever seen. Easily collect reviews as well as upload csv reviews. The support person is also very enthusiastic and friendly, answering and solving problems very quickly. thank you

PROTECTOR

Jul 11, 2024 on Shopify

Great customer service. I got human tech support immediately and he was very helpful in fixing a couple widget problems on my website.

REDELUXE

Jul 11, 2024 on Shopify

I found this app through Google and I am so glad I found it. My only regret is not find it earlier. My store looks so pretty and it makes so much more sense paying for their fees over paying for trustpilot (extremely expensive and overrated). Money is not even the issue. But the widgets from trustpilot are so ugly and not aesthetic pleasing. This app can customize the reviews to perfectly your website and looks so high end and customized. Not to say how amazing their customer service is! I basically spent the whole afternoon requesting changes from them and they were so quick to do every single one of them with so much efficiency! Im grateful i found this app!

Armazém da Cosmética

Jul 10, 2024 on Shopify

EarthsEssentialSecrets

Jul 09, 2024 on Shopify

Excellent service…quick, explained in detail and pictures, fixed my issue (I made) THANK YOU

RUBY Moto

Jul 09, 2024 on Shopify

Very good app

Aesthetic Living

Jul 09, 2024 on Shopify

I absolutely love this app. It is quite straightforward to use but if I get stuck I always reach out to their support and they are so quick and efficient to reply. I have been using this app from a long time now and have never had complains.

Smarton.lt

Jul 08, 2024 on Shopify

We have been using this app for a long time. One of the best feedback app shopify, unequivocally 10/10

HIMANI SILVER JEWELRY

Jul 08, 2024 on Shopify

Support chat was prompt, clear and was able to find a solution to my request on the first try!

Forge & Foundry

Jul 08, 2024 on Shopify

Brilliant review app! We hope to continue to use Fera as our Shopify business grows. This is the best review app we've found. Great support too!

MikeintheValley

Jul 08, 2024 on Shopify

Die Fera App ist genial gemacht. Habe nach einer Bewertungs-App gesucht, die leistungsfähig und doch einfach zu bedienen ist, ohne zu sehr ins Geld zu gehen. Alles drei leistet Fera vorbildlich! Innerhalb von 5 Minuten hatte ich die ersten Rezensionen auf meiner Landingpage eingebunden. Echt stark.

Forever Living Care Services Ltd

Jul 07, 2024 on Shopify

Lucky American Designs

Jul 06, 2024 on Shopify

I just discovered this app and I am so glad I found it! It works really well and the customer service is TOP NOTCH! I messaged the company on a Sunday evening and they replied within minutes and provided such amazing support. So far, I highly recommend this app and this company.

GLOW & GLIDE

Jul 06, 2024 on Shopify

I've been using it for one year now and i love it,the support team is fast responding and helpful thank you

People's

Jul 06, 2024 on Shopify

It's awesome.

Happy Paws

Jul 05, 2024 on Shopify

great app

Fitnessguru

Jul 05, 2024 on Shopify

Scribbled LLC

Jul 04, 2024 on Shopify

The app is very user-friendly and easy to navigate. Great support available and they reply within a few minutes in the live chat answering all your questions!

SaferOptics

Jul 04, 2024 on Shopify

I'm very satisfied with the overall features of Fera product reviews. The ease of use to customize and set up is really smooth. I would like to highlight on the exceptional support provided by the team. Holden has been very helpful and quick to reply my queries. Thank you. Highly recommended!

Fairtold

Jul 03, 2024 on Shopify

Really good customer support team. Reviews are customizable and look branded. Better than any review app I’ve used so far.