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Customer reviews: HelpLab FAQ Page, Product FAQs

Develop by Avocados Lab

Reviews (440)

Overall rating
5

What Merchants Think

Overall, merchants have a highly positive impression of the "HelpLab FAQ Page, Product FAQs" app. It is praised for its ease of use, extensive customization options, and excellent customer support. Many reviewers are impressed by the design flexibility and the swift assistance provided by the support team, even mentioning the names of support personnel for their timely help. However, a few have encountered technical issues, although these are often promptly addressed by the support team.

Key Strengths

  • Excellent and responsive customer support.
  • Easy setup and user-friendly interface.
  • High level of customization to align with brand aesthetics.
  • Personalization of FAQ by product.
  • Searchable and well-designed display of FAQs.

Common Concerns

  • Compatibility issues with certain themes, particularly on mobile.
  • Desire for more distinct URL indexing for individual FAQs.
  • Occasional technical issues with displaying or customizing FAQs.

Final Thoughts

"HelpLab FAQ Page, Product FAQs" is widely appreciated for transforming the FAQ management process into a seamless and customizable experience. While there are some technical concerns, the app's robust support system and update responsiveness mitigate these issues, making it a recommended choice for businesses looking to enhance their FAQ sections with professional design and flexibility.

Botos Motors Tuning

Mar 20, 2025  on Shopify

Great app, and realy helpful customer services :)

By Valentina Castro

Feb 22, 2025  on Shopify

So far so good! Easy to install. It has a free version which is perfect for my small business. I’m not tech savvy and I was able to do it by myself. And when I needed to contact customer service they were super quick and efficient!

SurfacesGalore

Feb 19, 2025  on Shopify

I recently installed HelpLab FAQ Page, Product FAQs, and I must say, it exceeded my expectations! The app is incredibly user-friendly, making it easy to create and organize FAQs without any hassle. The customization options are fantastic – I was able to match the FAQ section perfectly with my store’s branding. What really stood out was the amazing customer support. The team is super responsive and helped me resolve a minor issue within hours. It’s rare to find such a well-designed app with such top-notch support! Highly recommended for any Shopify store looking to improve their FAQ section. ⭐️⭐️⭐️⭐️⭐️

MoxyVites

Feb 19, 2025  on Shopify

Switched to this app about three weeks ago. Really nice, qualified and responsive tech support

GuardMy

Feb 17, 2025  on Shopify

Great app and great support. I needed to easily embed YouTube videos into my collapsible rows on my FAQ page, but my Theme wasn’t allowing this without quite a bit of coding. Problem solved quickly with this app!

NAYDAYA

Feb 17, 2025  on Shopify

Really easy to use and super fast support. Had an issue and it was fixed immediately. Thanks!

Cheeky Seats Scooter Seat Covers

Feb 13, 2025  on Shopify

This app is spectacularly organized and easy to set up. Whether you have 5 questions or 500 - It is so clear and easy to navigate for the end user, with so many customizations for us shop owners. I love it - very well thought out! Incredibly responsive developer. My highest recommendation!!

Enveseur sl

Jan 15, 2025  on Shopify

Poppys Chocolate

Dec 14, 2024  on Shopify

We've had this app for over 2.5 years and have a LOT of FAQs. We just had an issue where we realised it wasn't displaying on mobile properly. Support responded and fixed it for us within 24 hours. It was due to us upgrading to 2.0 and not realising this app wasn't working on mobile with our theme. Great service and great app. Definitely recommend the app and excellent support.

CB-X

Dec 10, 2024  on Shopify

Love it. Easy to use. The results are great. Good customization.

Gomitas Matonas

Nov 20, 2024  on Shopify

I do recommend this app, not only for his developer, really helpful but the app itself does a lot. I really love the feature that personalises the FAQ by product.

The Christmas Light Emporium

Oct 22, 2024  on Shopify

We needed a simple way to manage our FAQs and present them to customers in a well designed, searchable fashion. This app fits the bill perfectly and was super easy and fast to configure. Works like a charm.

BAOBABA

Sep 17, 2024  on Shopify

Perfect App, nice Themes/Design and Settings. Works best for our purpose. We are on the free version (max. 10 FAQs) right now. Considering the (fair priced) upgrade, though. Thanks and keep up with the great work!

Jelly Bunny MY

Sep 12, 2024  on Shopify

I highly recommend anyone who going to have the FAQ on your site to use this app. The setup can be easily done and able to customize to suit for your brand. Also support team will help you to solve and assist on some task to minimize your time!

Agent BBQ

Aug 31, 2024  on Shopify

HelpLab is an outstanding all that has features that make it look like you have a full time developer on staff! Even better, the founder Amanda responds immediately, takes action and shows she cares about the success of your business!

Lyn TH

Aug 07, 2024  on Shopify

I highly recommend anyone who going to have the FAQ on your site to use this app. The setup can be easily done and able to customize to suit for your brand. Also support team will help you to solve and assist on some task to minimize your time!

Tech Nest

Jun 30, 2024  on Shopify

customization options for creating brand-aligned FAQ pages and the ease of setup and management.

wingwave Shop

Jun 25, 2024  on Shopify

Sehr hilfreiche App und ganz einfach auch für die nicht fortgeschrittene Nutzer. Besonderes schätze ich das beim Problemen bekommt man schnelle und ausführliche Hilfe.

natüür

Jun 11, 2024  on Shopify

Easy to use annd works well for our use case Super responsive and nice developer answers questions immediately

max & blu

Jun 06, 2024  on Shopify

I love this App. It is clean, simple to use and the perfect look for my brand. The customer service is lightning-fast and lovely.

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