HelpLab FAQ Page, Product FAQs logo

Customer reviews: HelpLab FAQ Page, Product FAQs

Develop by Avocados Lab

Reviews (438)

Overall rating
5

What Merchants Think

Overall, merchants have a highly positive impression of the "HelpLab FAQ Page, Product FAQs" app. It is praised for its ease of use, extensive customization options, and excellent customer support. Many reviewers are impressed by the design flexibility and the swift assistance provided by the support team, even mentioning the names of support personnel for their timely help. However, a few have encountered technical issues, although these are often promptly addressed by the support team.

Key Strengths

  • Excellent and responsive customer support.
  • Easy setup and user-friendly interface.
  • High level of customization to align with brand aesthetics.
  • Personalization of FAQ by product.
  • Searchable and well-designed display of FAQs.

Common Concerns

  • Compatibility issues with certain themes, particularly on mobile.
  • Desire for more distinct URL indexing for individual FAQs.
  • Occasional technical issues with displaying or customizing FAQs.

Final Thoughts

"HelpLab FAQ Page, Product FAQs" is widely appreciated for transforming the FAQ management process into a seamless and customizable experience. While there are some technical concerns, the app's robust support system and update responsiveness mitigate these issues, making it a recommended choice for businesses looking to enhance their FAQ sections with professional design and flexibility.

Cheeky Seats Scooter Seat Covers

Feb 13, 2025  on Shopify

This app is spectacularly organized and easy to set up. Whether you have 5 questions or 500 - It is so clear and easy to navigate for the end user, with so many customizations for us shop owners. I love it - very well thought out! Incredibly responsive developer. My highest recommendation!!

Poppys Chocolate

Dec 14, 2024  on Shopify

We've had this app for over 2.5 years and have a LOT of FAQs. We just had an issue where we realised it wasn't displaying on mobile properly. Support responded and fixed it for us within 24 hours. It was due to us upgrading to 2.0 and not realising this app wasn't working on mobile with our theme. Great service and great app. Definitely recommend the app and excellent support.

Gomitas Matonas

Nov 20, 2024  on Shopify

I do recommend this app, not only for his developer, really helpful but the app itself does a lot. I really love the feature that personalises the FAQ by product.

The Christmas Light Emporium

Oct 22, 2024  on Shopify

We needed a simple way to manage our FAQs and present them to customers in a well designed, searchable fashion. This app fits the bill perfectly and was super easy and fast to configure. Works like a charm.

BAOBABA

Sep 17, 2024  on Shopify

Perfect App, nice Themes/Design and Settings. Works best for our purpose. We are on the free version (max. 10 FAQs) right now. Considering the (fair priced) upgrade, though. Thanks and keep up with the great work!

Jelly Bunny MY

Sep 12, 2024  on Shopify

I highly recommend anyone who going to have the FAQ on your site to use this app. The setup can be easily done and able to customize to suit for your brand. Also support team will help you to solve and assist on some task to minimize your time!

Agent BBQ

Aug 31, 2024  on Shopify

HelpLab is an outstanding all that has features that make it look like you have a full time developer on staff! Even better, the founder Amanda responds immediately, takes action and shows she cares about the success of your business!

Distinctive Gifts

Aug 31, 2024  on Shopify

doesn't work and doesn't display FAQs. Can't customize URLs either. Widget embed on a page doesn't work either. Uninstalled.

Lyn TH

Aug 07, 2024  on Shopify

I highly recommend anyone who going to have the FAQ on your site to use this app. The setup can be easily done and able to customize to suit for your brand. Also support team will help you to solve and assist on some task to minimize your time!

wingwave Shop

Jun 25, 2024  on Shopify

Sehr hilfreiche App und ganz einfach auch für die nicht fortgeschrittene Nutzer. Besonderes schätze ich das beim Problemen bekommt man schnelle und ausführliche Hilfe.

natüür

Jun 11, 2024  on Shopify

Easy to use annd works well for our use case Super responsive and nice developer answers questions immediately

max & blu

Jun 06, 2024  on Shopify

I love this App. It is clean, simple to use and the perfect look for my brand. The customer service is lightning-fast and lovely.

Reluctant Threads

May 24, 2024  on Shopify

This app is excellent. It is extremely well thought out with lots of ways to customize how it looks built into it - colors, background colors, formatting, etc. Plus you can reorder and the Search with keywords is excellent. I had a very minor issue with using custom CSS to match our site, so I reached out to the developer. She was very quick to respond and fixed it perfectly and followed up to ensure it was correct. Very impressive and highly recommended.

Crosshouse Ministries

May 13, 2024  on Shopify

I've used this app twice and wouldn't go anywhere else! Customer support was outstanding. Thanks for a great app!

Greek-ish & Co. LLC

Mar 16, 2024  on Shopify

I would highly recommend this app! Extremely easy to use and the developer is awesome at answering any questions!! I'm so happy that I installed this for my website, the FAQ page looks absolutely amazing and professional!!

justthegoods

Feb 29, 2024  on Shopify

This is a great app and Bhushan responds to messages very quickly, which I appreciate very much. I'm eager to see a way to index faq as distinct URLs so it's possible to send a specific link to customers via email (instead of giving them the FAQ URL and asking them to type of the keyword search to find the longer). I'm the first person to ask for this feature, so it's not on the list of scheduled updates -- if anyone else has ever needed such a feature, please ask and maybe it will be built :)

Benando

Jan 24, 2024  on Shopify

I was kindly helped by Bhushan (from Helplab team) by e-mail. I was struggling with the setup for the FAQ page. I finally was able to get it down with some help and instructions.

So Not Size Zero

Dec 20, 2023  on Shopify

Bhushan was very quick and helpful in helping me solve the issue although it was way past midnight! Thumbs up and I definitely recommend this app to anyone who is looking for a faq table to display on your online store or below your product tabs!

LustDiva.com

Dec 06, 2023  on Shopify

By far the absolute best app on the market!!! This will make many top apps of 2024 lists guaranteed. The straightforward design setup nicely around my brand and location options to add professionally-looking FAQ on various pages throughout my website upgraded the overall dynamic of my site beautifully. I had a technical question just to make sure I was setting things up correctly. I received a response quickly, I was extremely impressed. Not only did I receive a response to my question. I also was given a couple of tips that made an incredible difference. I look forward to additional apps by Avocados Lab!

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