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Customer reviews: FAQify: FAQ page ‑ Product FAQ

Develop by Zifyapps

Reviews (65)

Overall rating
4.8

What Merchants Think

Merchants widely appreciate "FAQify: FAQ page ‑ Product FAQ" for its ease of use and effective functionality in organizing and presenting FAQs across various parts of their online stores. The app is particularly noted for its significant contribution to enhancing customer service efficiency and the positive, responsive support from the development team, especially from Alex.

Key Strengths

  • Ease of use and intuitive interface.
  • Responsive and helpful customer support, notably from Alex.
  • Ability to integrate FAQs into diverse site areas like product pages and the footer menu.
  • Customizable display options that fit seamlessly into existing site designs.
  • Positive impact on customer experience and support efficiency.

Common Concerns

  • Lack of native language support for non-English FAQ translations unless handled by support.
  • Limitations in the free plan, making it less appealing to a broad range of store owners.
  • Room for improvement in user experience (UX) design.

Final Thoughts

Overall, "FAQify: FAQ page ‑ Product FAQ" is a highly valued tool for Shopify store owners seeking a streamlined solution to managing FAQs across their sites. Its easy integration and expert support team make it a recommended choice, although there could be improvements in language support and UX enhancements. The app's benefits in improving customer service efficiency and enhancing the online shopping experience are well-recognized by its users.

Bow Tie Pets AU

Jun 23, 2023  on Shopify

I would definitively recommend FAQify. Not only is it easy to use but the support is great. I am not all that tech savy and probably ask dumb questions but I never felt like that when I needed help. I spoke to Alex and they were great. Highly recommended.

Mustela España

May 19, 2023  on Shopify

Nice app. I'm using us for general e-store FAQ but also to add FAQ in category pages and product pages. Support is reactive and has helped me find a solution when needed.

Dog Harness Australia

Jan 27, 2022  on Shopify

Very easy to use plugin with a wide range of display options that all look great! We have FAQs appearing on most if not all our main pages which have really helped our customers find important info quickly - saving us tonnes of hours in response times.

Alpha Cable Warehouse

Dec 29, 2021  on Shopify

Great app. I would recommend this app to anyone who needs a FAQ page on their Shopify store. By the way, Alex is a great customer specialist. Thank you!

Mr. Consistent

Dec 07, 2021  on Shopify

The FAQify app has helped us segment our most frequently asked questions and provides a much better experience for the customer. Very happy with the overall set up, and ease of the app.

Popl Japan

Oct 25, 2021  on Shopify

Response is extremely fast and reliable! Anytime I have trouble, I contact the team and it is usually fixed by the end of the day!

Flettede Fugle

Oct 06, 2021  on Shopify

The app does not support the native store language functionality that Shopify provides, so you can't translate your FAQ page unless you get support from the developers. They fixed it within 30 min though. Nice. Eventhough you don't need translations, the free plan won't be useful for 99% of store owners due to the limitations. To developers: I think you could improve your app by focusing on the UX. The developers are fast responding to the inquiries.

kimya glow

Sep 11, 2021  on Shopify

I really love this app. super easy to communicate. love it and also Alex was very helpful. I used to help me with my FAQ pages. At first it looked confusing but it got easier and super easy to manage later on. I am in love with this app. Many of my problems were solved on my product page.

HaubisShop

Sep 08, 2021  on Shopify

Support was very good and friendly. Alex helped my to integrate the FAQ page to Footer Menu within minutes! All is working now.

GiftyInspiration

Sep 08, 2021  on Shopify

Wonderful app with a great customer service. I wanted to integrate my faq to my product description, and they did it very quickly !!!! I recommend it !

Status Co. Leather Studio

Jun 23, 2021  on Shopify

This app is worth its weight in gold! It was exactly what I needed to organize commonly asked questions so that the info did not read like a 30 chapter book. I was able to have FAQ pages for each service I provide. The editor allows me to customize the text and format colors so that the embeded page blends with other pages on my site. Alex quickly responded to my inquiry and resolved my issue in a matter of minutes. FAQify is affordable one of the best apps that give my customers a great user experience.

Pro-Equine

Jun 15, 2021  on Shopify

Great support, very quick response, cant fault them or their app for service, features and support, looks good too!

Roshni Sanghvi

Jun 11, 2021  on Shopify

Loved the app. Used it on almost every blog of Roshni Sanghvi. The best part is that this app gives you chance to get into "People Also Ask" section of google.

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