Reviews: Flexify: Facebook Product Feed

Customer reviews: Flexify: Facebook Product Feed

Reviews (289)

Overall rating

4.3

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What Merchants Think

Merchants generally appreciate "Flexify: Facebook Product Feed" for its effective integration with Facebook's commerce manager and for simplifying the management of product data on Facebook. The app facilitates easier and more accurate product listings, which in turn drive more traffic and sales. Additionally, many merchants commend the exceptional customer support, particularly praising team member Aby for her dedication and helpfulness.

Key Strengths

Seamless integration with Facebook's commerce manager and ads.
User-friendly setup process and ease of use.
Excellent customer support, often mentioned by name (Aby) for outstanding service.
Free version available for smaller businesses, supporting up to 1000 products.
Capability to use different product images and aspect ratios not limited by Shopify standards.

Common Concerns

Billing issues, such as charges for the free version and difficulty obtaining refunds.
Lacks notifications for significant issues, such as syncing failures.
The app may present setup challenges for more advanced functionalities, like multi-language feeds.
Communication gaps in responding to support requests in certain situations.
Confusion around cancellations for some users.

Final Thoughts

Overall, "Flexify: Facebook Product Feed" receives positive feedback from merchants for its core functionalities and support services. Its ability to streamline Facebook catalog management is particularly valued, making it a recommended choice for online store owners looking to enhance their social commerce capabilities. While there are some areas for improvement, particularly in transparency and communication, the app’s strengths, particularly in customer service and basic functionality, make it a worthwhile tool for many Shopify merchants.

MERACH

Nov 24, 2024 on Shopify

The app works well. During our usage, we encountered some other issues, but the app's support team responded promptly and provided assistance multiple times to help us resolve them. The service quality is excellent. Special thanks to Aby for the outstanding support!

Minor Things

Nov 13, 2024 on Shopify

We started using Flexify because it allows us to use a different image (and aspect ratio) for our products than those used on Shopify. Now, we also use the market and language feeds. They integrate perfectly with our commerce manager and the ads we are running. Thanks to Aby for your great help and support along the way!

WanderEdge Kit

Oct 27, 2024 on Shopify

Setup was easy, and now my product info—prices, availability, everything—stays accurate on Facebook without any extra work. Since using it, I’ve seen more traffic from Facebook and even some extra sales.

iferi.com

Oct 16, 2024 on Shopify

I have been using Flexify for more than a year now and I have to admit they have an immaculate support system. Whenever I was lost for direction or faced any issue they were quick to resolve it right away. I would highly recommend this app for people who want to sale their product catalogue from shopify on meta platform.

TIARA CONCEPT STORE

Jul 30, 2024 on Shopify

I installed the app and tried by my own to create a new language feed on Facebook. Unfortunatelly i faced issues and i could't finish the set up. I got really frustared until the team helped me out. Aby, the contact person was a professionist, very friendly and really helpful. I received guidance step by step with photos , screenshots and knowledgebase articles and within 1 day she managed to solve my problem. I recommend this app and in the future i will try the google feed also ! :)

Adorbs Plushies

Apr 23, 2024 on Shopify

Why was I charged 61 CAD when I was just using the free option? Please refund the amount, I had uninstalled it as soon as I saw that I was charged but I need the amount refunded please.

RMS Beauty

Jan 08, 2024 on Shopify

The app works fine for what it is intended for. Their team went above and beyond to help me arrive to a solution that their app was not meant / designed for. More than the app, grateful for their support and time!

Executive Vibe

Nov 03, 2023 on Shopify

Probably the best app for generating a Facebook catalogue feed. Easy to understand and it even has a quality check. Moreover, it's free!

HOSS

Oct 23, 2023 on Shopify

Paid for the syncing to FB service for years from these guys. Shopify made it a free option. Flexify stopped syncing. They didnt notify me as per my settings. They wouldnt answer support emails. Poor actions