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Customer reviews: Shipway All in One Shipping

Develop by Shipway

Reviews (423)

Overall rating
4.5

What Merchants Think

Overall, opinions on "Shipway All in One Shipping" are quite varied. While many users appreciate the app's seamless integration and efficient logistics solutions, others express significant concerns over inconsistent service quality, customer support, and pricing issues. Merchants have experienced both operational improvements and frustrations due to unresolved conflicts, depending on their individual interactions and points of contact.

Key Strengths

  • Streamlined order management and real-time tracking features.
  • Helpful and supportive customer service, particularly the Key Account Managers like Chetna, Rishabh, and Shivam Sharma.
  • Efficient integration with e-commerce platforms like Shopify.
  • Positive impact on operation efficiency and customer satisfaction.
  • User-friendly interface and robust feature set for D2C and small businesses.

Common Concerns

  • Increased courier charges without prior notice.
  • Problems with customer support and prolonged issue resolution times.
  • Delays in cash-on-delivery remittance and payment holds.
  • Unresponsiveness of points of contact and managers.
  • Mismanagement in invoicing and shipping inaccuracies.
  • Additional costs associated with certain add-on features.

Final Thoughts

"Shipway All in One Shipping" offers a comprehensive solution that shines in operational efficiency for many users, thanks to its feature-rich platform and responsive support team. However, it struggles with consistency in service delivery and communication, particularly regarding billing and support issues. For those willing to navigate these potential drawbacks, the app can significantly enhance their shipping and logistics processes.

Interweave

Jan 30, 2025  on Shopify

Hi, Have been using this for 6 months now and experience has been good overall.

chicwoman

Jan 28, 2025  on Shopify

SHipway has been a boon for our D2C business model. Seamless portal, timely service and best part is the POC .. Chetna she is always there to take our queries and resolve them on time basis. Highly recommend Shipway for all D2C brands.... logistics well handled by them, is peaceful sleep for us.

Archadia

Jan 28, 2025  on Shopify

good support team of shipway team (chetna helped me a lot in rectifying issues)

crowcialondon

Jan 28, 2025  on Shopify

We’ve had a fantastic experience using the Shipway app for our shipping operations. It has streamlined our entire process, from generating shipping labels and manifesting orders to tracking shipments and managing NDRs, ensuring that each package reaches our customers safely. Our customer queries related to shipping and tracking have reduced multifold, and our operations team’s efficiency has increased so much that we’ve even reassigned some staff to new responsibilities. A special thanks to Pooja Chetna , our point of contact, who has been exceptionally polite and helpful.

Ombre Bliss

Jan 28, 2025  on Shopify

We've been using Shipway as our courier partner, and the experience has been excellent! Their customer support is extremely helpful, especially Chetna, who has been incredibly supportive and responsive. Tracking updates are timely, deliveries are efficient, and any issues are resolved quickly. Highly recommended for businesses looking for a reliable and customer-friendly logistics partner! ✨

Glossy Lust

Dec 25, 2024  on Shopify

Shipway has been a game-changer for our order management process! The platform is incredibly user-friendly, and the real-time tracking updates have significantly improved our customer satisfaction. It seamlessly integrates with our operations, saving us time and effort. Highly recommend it to businesses looking for efficient and hassle-free order management solutions

Blacky.in

Dec 18, 2024  on Shopify

I am using shipway for last month and their service is very good and KAM support is also good my Key account manager Hritik is very supportive . Overall Good support

SWI Stylish

Dec 18, 2024  on Shopify

Using shipway for last someday and their service is very good and our KAM hritik is very supportive .

Sangeeni

Nov 08, 2024  on Shopify

One of the best all in one shipping solution with all the feature you will require for ecommerce store with a very competitive pricing

Lobha Deepthis

Nov 07, 2024  on Shopify

We’ve had a fantastic experience using the Shipway app for our shipping operations. It has streamlined our entire process, from generating shipping labels and manifesting orders to tracking shipments and managing NDRs, ensuring that each package reaches our customers safely. Our customer queries related to shipping and tracking have reduced multifold, and our operations team’s efficiency has increased so much that we’ve even reassigned some staff to new responsibilities. A special mention goes to Shivam Sharma, our point of contact, who has been exceptionally polite and helpful throughout. In my experience, this is a must-have shipping app for any small or medium D2C brand in India.

MYZA

Nov 07, 2024  on Shopify

Shipway has been a fantastic addition to our toolkit! The customer service team is responsive and reliable, always ready to assist with any inquiries. The app is flexible and open to feature additions, making it ideal for starter brands looking for a tailored solution. It's also easy to integrate and streamline order processing, helping us deliver a smooth experience for our customers. Highly recommended for brands starting out!

Shoppymize

Nov 07, 2024  on Shopify

Fantastic service from this logistics platform! Kajal was incredibly efficient and helpful, ensuring timely and smooth delivery. Highly recommended!

ONYC

Jul 22, 2024  on Shopify

We have been using Shipway for our logistics needs, and the experience has been outstanding. Their logistics solutions are top-notch, making the entire shipping process seamless and efficient. The value-added services (VAS) they offer, such as COD order confirmation, NDR automation suite, and Shopify Pushback status, have significantly enhanced our operational efficiency. The COD order confirmation service ensures that our cash-on-delivery orders are verified promptly, reducing the risk of fake orders and ensuring smoother transactions. The NDR automation suite has streamlined our non-delivery report management, saving us valuable time and effort. Additionally, the Shopify Pushback status integration has been instrumental in keeping the order statuses updated in real-time, providing a superior post-purchase experience for our customers. A special mention goes to Rishabh Dahiya for his prompt and exceptional support. His dedication to resolving our queries and providing solutions has been commendable. With Shipway and Rishabh's assistance, we have been able to maintain high standards of service for our customers. We highly recommend Shipway for any business looking for reliable and efficient logistics solutions and outstanding support.

Vasant Apparel

Jul 17, 2024  on Shopify

Loved the assistance and support provided by Shipway, helped us aggregate all our shipping providers under a single roof with their software. Shivam Sharma, a representative from Shipway, demonstrated exemplary professionalism in facilitating our onboarding process, rendering it remarkably seamless. he orchestrated our shipping integration with finesse and also established pivotal connections with pertinent stakeholders from other shipping enterprises.

Cozy Fashion

Jun 28, 2024  on Shopify

I have been using the Order Management System (OMS) provided by Shipway for quite a long time now. The system is incredibly user-friendly, efficient, and packed with features that have streamlined our order processing and tracking to a great extent. The real game-changer, however, has been the exceptional customer support provided by Rishabh. His responsiveness, knowledge, and dedication to ensuring our satisfaction have been outstanding. The seamless integration with Amazon (ATS) and Shopify is a cherry on top. Overall, I highly recommend Shipway to anyone in the e-commerce domain due to their dependable and versatile shipping solutions.

Aujjessa

Jun 19, 2024  on Shopify

Happy with Shipway services and Excellent support from Hritik & Akshit.

THRD

Jun 18, 2024  on Shopify

I am thrilled to share my outstanding experience with Shipway's Return Management System. Their operational efficiency and customer-centric approach have significantly benefitted our business, making them an invaluable partner in our supply chain. A special mention must be made of Rishabh, whose dedication and expertise have been instrumental in our smooth operations. Rishabh's consistently goes above and beyond to ensure all our concerns are addressed promptly and effectively. We look forward to a continued successful partnership and highly recommend their services to any business seeking reliable and efficient logistics solutions.

Hasten Fashion

Jun 03, 2024  on Shopify

it is a nice experience working with shipway because they give good customer service always there to support and help you when you need .

Safeena

Apr 25, 2024  on Shopify

thank you shabbir shah for always prompt support

Crepdog Crew

Apr 08, 2024  on Shopify

I am very happy using Shipway forward services. Shipway has helped me reduce my operation timings and efficiently align my order processing task. There support team is very helpful in resolving timely issue and Gaurav Saini from the team has helped me a lot in timely answering all the queries and issues.

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