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Customer reviews: ExchangeIt Returns & Exchange

Develop by Small Apps

Reviews (99)

Overall rating
5

What Merchants Think

Overall, merchants have expressed high satisfaction with "ExchangeIt Returns & Exchange." The app is praised for its user-friendliness, reliability, and capability to streamline the returns and exchanges process in an efficient manner. Customer support, particularly from team members like Adrien and Alex, is consistently highlighted as excellent and responsive. Many merchants have used the app for years and commend its continuous updates and improvements.

Key Strengths

  • Exceptional customer service and support team, often described as responsive and helpful.
  • User-friendly interface that is easy to install and navigate for both merchants and customers.
  • Continuous development with new features and updates that enhance the user experience.
  • Effective in managing both returns and exchanges, significantly simplifying these processes.
  • Integrated with existing systems without needing third-party solutions, enhancing convenience.

Common Concerns

  • While generally positive, less experienced merchants noted needing more time to explore the full capabilities of the app.
  • Some feedback suggested the desire for additional features and improvements over time.

Final Thoughts

"ExchangeIt Returns & Exchange" is highly recommended by its users for its ease of use, reliable features, and outstanding customer support. It stands out as a valuable tool for managing returns and exchanges efficiently, with a dedicated team that continuously seeks to enhance its functionality. The app is particularly beneficial for easing online exchanges, which many find cumbersome with standard e-commerce platforms.

DPDpackaging

Feb 10, 2025  on Shopify

STANCLAN

Jan 31, 2025  on Shopify

Great app. Great support. It's very easy to use!

Millwoods

Jan 15, 2025  on Shopify

ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!

NoMatterWhat

Jan 14, 2025  on Shopify

Best exchange app ever

L'ENTROPISTE

Jan 03, 2025  on Shopify

The developer is incredibly friendly and responsive. They addressed my additional requests promptly and efficiently. I’m truly grateful for their excellent support—highly recommended!

Indirookh

Nov 19, 2024  on Shopify

This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !

Faja Girl

Nov 18, 2024  on Shopify

Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.

Jador The Label

Nov 06, 2024  on Shopify

Great app, easy to use for merchant and customer. Alex was so helpful with the walkthrough and answering any questions I had. Customer service is next level! And your customers will love the ease of this app.

Cosa Uniform Europe

Oct 23, 2024  on Shopify

AMAZING APP EVER!!! Adrien is super developer, he helped to us for any topic any time. Hardly recommended app and team.

DGN-Kilters

Oct 15, 2024  on Shopify

works great

NewOn

Oct 10, 2024  on Shopify

App recently installed, not used yet. Easy to install and excellent customer service! Adrien is very approachable and offers immediate solutions. If they don't exist for your needs yet, he thinks along with you and tries to get it sorted as soon as possible. For now, really great and highly recommended!

Se-Luna

Oct 07, 2024  on Shopify

I give the ExchangeIt Returns & Exchange app a well-deserved 5 stars! Their customer support is incredibly responsive, with immediate replies that make any queries or issues a breeze to handle. The app also boasts a range of useful features that are intuitive and easy to navigate, making the whole experience smooth and efficient. Highly recommended!

Peachylean Ireland

Sep 30, 2024  on Shopify

My Store

Sep 29, 2024  on Shopify

Their customer service is great and caters to each store's needs. What a cool app.

IntelliSkin

Sep 11, 2024  on Shopify

We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process. Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.

Q30

Aug 29, 2024  on Shopify

I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.

Pharus Training

Aug 29, 2024  on Shopify

Great customer service, thank you so much for helping!

Handsome Stockholm

Aug 29, 2024  on Shopify

An excellent app that we've been using for yers now. Very user friendly, reliable and great support regarding whatever questions that may arise.

Mustard Seed Design Co.

Aug 27, 2024  on Shopify

Great product and the team is easy to work with! Their customer service from this company should be the industry standard. Great job!

Toes on the Nose

Aug 25, 2024  on Shopify

simple and smooth

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