Edit: After an initial rough start, the Essential team went the extra mile to work with me and look into all options. While they haven't been able to solve my problems 100%, my frustration has been turned into respect and gratitude for their customer service efforts. Because of that, I'm bumping this from 3 stars to 5. :) The Pre-order app works amazingly well for US customers. I contacted customer support about consistent issues with our international customers being unable to purchase items that were listed as preorder. After 3 days of back and forth emails, the final answer I received that was it wasn't working because they were ordering from the international market, and they need to order from the US market. I tried to explain that they were ordering from the international market because there were *international*, and it was at that point, after 3 days of troubleshooting, I was told that the preorder app doesn't support international markets. So now we are forced to come up with alternate ways to sell to anyone outside of the US, which is very much less than ideal.

This Preorder app works incredibly well. It is reliable and allows some very useful customization. I found it extremely easy to setup and it is nice that it automatically activates when a product inventory quantity drops to "0". I had some user-support issues and the team was VERY responsive. Matas is my super-hero! Immediately helped me and was extremely friendly. Definitely recommend the app and the Essential team's ecosystem (I use several of their products)

This app works great. Has helped us manage our demand and inventory better while still allowing our customers to purchase with clear expectations. Easy to use, customer service is quick and helpful with a focus on solutions. Thank you to Jemuel and Samuel for the help.

“I had trouble setting it up. The support team addressed my issue within an hour. Excellent service. Now everything is running smoothly without any problems. Thanks to Tauras Monkus :-)”

This app has helped me manage orders before my book releases. Keeping me organized and efficient while trying to get my novels in my reader's hands.

We have been using the app for quite a while with no problems, yet we had a technical problem of the App bottom not showing the desired text description assigned on the design options page. We reached out to support and had Sebastian from the team help us. He wasn't only very helpful and active he even helped us move things around with the design, he was a true hero. We are so happy with our experience so far.

“A true blessing for small faith-based businesses like ours.” Essential Preorder has simplified and strengthened the way we manage preorder campaigns across our store. The ability to customize messaging and notify customers with clarity and kindness has helped us stay transparent while creating a meaningful ordering experience. We’ve tested multiple apps—and this is by far the best free app we’ve found that actually works. Most free tiers are frustratingly limited and break under real use, but Essential Preorder delivers with smooth functionality and thoughtful features, even at no cost. As a business grounded in purpose and prayer, we appreciate tools that support stewardship without complicating the process. The app’s intuitive setup and reliable notifications allow us to serve our customers well—especially when curating products that hold deep spiritual value. Highly recommended to anyone wanting to walk in excellence, even with limited stock or supplier delays.

I've been using Essential apps for a while and now my entire site runs on all different ones. The fact that they're free is amazing for small stores, and to me a no brainer if you're starting out. Once I scale, I will make sure to scale them too! Also, Samuel (and others ive been in touch with) are SO friendly, fast and professional. I was stuck with custom CSS for an element and within 1 hour all was set and done. Incredible. Cannot recommend this app enough!!

This app is so useful and saves a lot of my time! I sell US comics on my Shopify store in Indonesia, and using this app is a must for setting up preorders (which can amount to thousands of new titles each month). The app's customizable features is very useful in providing expectation for customers when a certain title will be released. 5 stars for the developers! If there's one drawback, is that I'd like to find a way to remove the Preorder Campaign from the individual product's page, without opening the app page itself.

This app is fantastic! It has a simple and super easy setup. It does exactly what you need it to do, making it ideal for new product launches or when you run out of stock but plan to restock soon. The email notification feature is excellent, ensuring that customers are never confused about product availability.