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Customer reviews: Essential Free Shipping Upsell

Develop by Shopify

Reviews (490)

Overall rating
5

What Merchants Think

The "Essential Free Shipping Upsell" app is highly praised by merchants for its intuitive design and ability to boost sales through strategic upselling opportunities. Merchants appreciate its ease of use and seamless integration with Shopify, coupled with consistent, exceptional customer service that responds quickly to issues.

Key Strengths

  • Intuitive and easy to use, allowing quick setup and integration.
  • Increases average order value by providing effective upsell opportunities.
  • Outstanding customer support, with many mentions of quick and efficient assistance from team members like Samuel and Matas.
  • Highly customizable, allowing merchants to tailor the appearance to match their store’s aesthetic.
  • Ability to work with multiple markets and languages, enhancing its global appeal.

Common Concerns

  • Some users experienced billing issues even after uninstalling the app.
  • A few suggestions to include extra alerts for reaching the free shipping threshold.
  • Minor bugs with display settings were noted but quickly resolved by customer support.

Final Thoughts

Overall, the "Essential Free Shipping Upsell" app is well-regarded for its functionality and exceptional customer support. It effectively enhances the online shopping experience by encouraging higher cart values, making it a recommended tool for Shopify store owners looking to increase sales. Though there are minor issues, user feedback highlights a strong satisfaction with the app’s performance and support service.

TheLibraryCloset

Oct 24, 2025  on Shopify

Was having issues for a few days with this but support was extremely fast at responding and helping me fix what issues I was having. Thanks team!

East Smoke

Oct 23, 2025  on Shopify

Best tool on Shopify! The team is amazing! Matas from support helped us super quickly and solved our issue in just 5 minutes.

Ahhhsome Kids

Oct 12, 2025  on Shopify

This app has been working great for me. And the team is really helpful. I got super fast support even on the weekend! Thanks Sebastian!

Urban Buyz

Oct 10, 2025  on Shopify

How are you doing yes you still working on it trying to make it right so we'll be back shortly with some good stuff in a little bit we still working on it so far so good and looking real good right now I hope that though it'll be back

Jeté

Oct 02, 2025  on Shopify

This was relatively easy to set up and add a custom flair to the design so that it matches your brand.

Big Ass Dog Company

Sep 11, 2025  on Shopify

This app is working well for us. It is easy to use and the support is amazing. Sebastian was very quick to respond and help with a user issue. The entire Essential team has been great as I use many of their products.

Epiony

Sep 10, 2025  on Shopify

Sebastian Helped me with an issue I had, the booster not showing up on my website. He replied super quickly, within 30 minutes I think, sent a collaborator code and he fixed the issue immediately. One of the best apps and customer service to go with it I’ve come across on here.

BUNGUBOX

Sep 10, 2025  on Shopify

A super easy app to configure and deploy. I was particularly impressed by its internationalization support, allowing translations and region specific messaging. When I encountered a minor issue, they fixed it immediately within a couple of hours. Great product with great support. Definitely give it a try.

TeckWrap UK

Aug 31, 2025  on Shopify

The Essential Free Shipping Upsell app has been a game-changer for boosting our average order value. It's easy to set up, cleanly designed, and works seamlessly with our store. A massive shoutout to Sebastian, who provided exceptional support. We needed a bit of customisation to match our theme, and he jumped in almost instantly. He was fast, professional, and incredibly helpful. The level of customer service really sets this app apart. Highly recommend!

Polovers

Aug 17, 2025  on Shopify

These guys went above and beyond. Their app is so user friendly, aesthetic and last but not least, their support is outstanding. You can really count on them. 100% satisfied and 100% recommended. Don't hesitate to get this app. Great job guys!

TranquilRings

Aug 16, 2025  on Shopify

I mean ive only had it for an hour but looks great super easy to set up and i feel like very likely to pay for itself also hoping it will help improve conversion by not creating a bump at finding out shipping costs.

Wella Cookie Cutter Co

Aug 08, 2025  on Shopify

It is perfect. Exactly what I was looking for so my customers can easily track how close they are to free shipping! I have no problems setting it up in my shop.

ayomifashion

Aug 07, 2025  on Shopify

Thank you so much Matas, for your help. You replies so fast and came with quick solutions! Thank you so much!

Il Calendario Filosofico

Aug 05, 2025  on Shopify

I have just installed this app. It seems it works perfectly and it has all functionalities I need. Moreover I asked for a little help and the support was very efficient and quick!

GlowDry Australia

Jul 30, 2025  on Shopify

Great customer service, Added this app to my website and the geolocations has been great to show Shipping thresholds on product and cart page. Thanks to Shammer and Andy :)

Chelsey's Collections

Jul 26, 2025  on Shopify

Super easy to set up, design and put to use! I am using the free one right now but looking to upgrade for the upsells! UPDATE: The support from there guys are endless, if the plugin does not already offer a customization you can literally reach out to them and they will hop on and make it happen within a few hours. I swear I submitted like 4 tickets to perfect it to my branding (with customizations they didn't fully have) and each time they logged in, made it happen and it was sooo seamless. I am actually so impressed with the service I am getting they are actually the definition of above and beyond!

Yorkshire Handmade Pies

Jul 17, 2025  on Shopify

Recently installed the app and the experience so far has been excellent! Since adding the first free shipping bar (or booster, as it's known), our AOV has increased. Long-term performance can't be gauged yet, but off to a solid start. And I can't thank Matas enough for the technical support. I requested a number of customisations that were turned around very promptly! All in all, would highly recommend!

Cyprus CBD Shop - The number 1 CBD shop in Cyprus

Jul 08, 2025  on Shopify

Great customer service. Matas answered quick and efficiently. This type of customer service is what made me subscribe as it feels risky free. The team will support you in case of any events

Philux

Jul 04, 2025  on Shopify

We've had a great experience using the app so far. Simple, effective, and exactly what we needed. On top of that, the support has been exceptional. Matas was incredibly helpful and responsive, making the setup smooth and hassle-free. Highly recommended!

VESITIA

Jun 24, 2025  on Shopify

Just installed this app after comparing it with the other ones, it's super easy to use and the support team was amazing! Matas was so quick with making all the requested changes to make the design work seamlessly with the rest of our website.

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