DeS AI Commerce Agent

Develop by Dynamics eShop Inc

Free plan available

About DeS AI Commerce Agent

Launched Aug 07, 2026

Built by Dynamics eShop Inc

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Introduction Video

Description

DES AI Commerce Agent — AI Shopping Assistant + Live Chat

Give shoppers instant, accurate answers powered by AI trained on your catalog, FAQs, and policies — with seamless live chat handoff when a human is needed. Your AI assistant helps customers find products, compare options, place orders with guided support, and check order status 24/7. When a conversation needs a real person, your team takes over with the full transcript, cart, and order context preserved. Agents reply from a unified inbox showing order history, customer details.

24/7 AI answers for products, shipping, returns, and policies.
Guided order placement and instant order status.
Plain‑language product search with smart recommendations.
Full‑context live agent handoff — transcript, cart, and order details preserved.
Store‑trained responses from your catalog, FAQs, and policies.