Shopify Duty & Tax Calculator App Review: Pros & Cons

Customer reviews: DHL Duty and Tax Calculator

Reviews (15)

Overall rating

4.9

5

11
4
3
2
1

What Merchants Think

Merchants generally have a positive perception of the DHL Duty and Tax Calculator. They appreciate its ease of use, the seamless integration with existing platforms, and how it simplifies the otherwise complex process of calculating duties and taxes for international shipping. The app is often praised for enhancing the customer experience by pre-charging them for duties and taxes, thereby reducing unexpected charges at delivery.

Key Strengths

Simplicity and ease of use.
Improves customer experience by reducing unexpected charges.
Efficient integration with the Shopify environment.
Responsive and helpful customer support, particularly by staff like Adrianne.
Customizable to fit specific business needs.
Effective in precharging taxes and duties at checkout.

Common Concerns

Not all reviews provided specific drawbacks, but feedback indicates satisfaction with the current functionality.
Some users might encounter initial setup challenges; however, helpful customer support mitigates this issue.

Final Thoughts

The DHL Duty and Tax Calculator is highly regarded for its ease of use, effectiveness, and excellent customer support. It is an invaluable tool for businesses engaging in international shipping, offering peace of mind by pre-calculating and charging duties and taxes at checkout. The app is recommended for any merchant looking to improve their international shipping efficiency and customer satisfaction.

gu_de

Dec 18, 2024 on Shopify

Very easy to use and powerful! This app helps people to know how much for the customs & duties or pay in advance. Highly recommended!!

VincaUSA

Mar 26, 2024 on Shopify

This route makes more sense for me than the alternatives and the staff was extremely helpful in getting set up. It improves customer experience by reducing wait times and coordination between shipping carriers and customers when dealing with customs due

ESTHER FORMULA

Jan 16, 2024 on Shopify

This app lets our customers expect how much they should pay in advance, so we are now not getting any blame from them after we use this app! Shipping got a lot easier than before! I definitely recommend this app :)

Maison Vogue

Dec 16, 2023 on Shopify

This app was a life saver for my business. I have had the pleasure to work with Adrianne and she is amazing! Not only are they always monitoring your store to be sure there are no errors on their ends or happening within your store, they will customize your needs for your duties calculator. This is the first time in 3 years I can actually feel confident and at peace that I won't be running into any issues as I was having with another company. This has been a night and day experience and an amazing experience at that! I recommend this app to anyone that is importing and exporting it pre-charges your customers at checkout for a smooth experience!! I will be continuing with the DHL app forever!

ASRV

Oct 24, 2023 on Shopify

Setup was easier than we anticipated and has made our lives much easier when getting packages to our international customers!

Magic Spoon

Apr 27, 2022 on Shopify

App works great without any issue so far. DHL team also was extremely helpful in set up process and is very accessible when we have questions or concerns with app.

Buddy Lee Jump Ropes

Apr 25, 2022 on Shopify

This app has helped take the guess work out of the tax and duty calculations when shipping to Europe. With prepaid taxes and duties customers will not be hit by surprise charges at delivery.

Pete & Pedro

Jan 23, 2022 on Shopify

The DHL Duty and Tax Calculator is an amazing, easy to use app. The way the app is setup with the Shopify environment makes it extremely easy to add and remove countries as needed and make sure the appropriate Taxes and Duties are applied to each order on checkout. The development team are very responsive and helpful as well and have always gone out of their way to help get things set up and adjusted as needed. If you need an app to help take care of taxes and duties, look no further than this app.