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Customer reviews: WebAppsLive ‑ Duplicate Finder

<h3>What Merchants Think</h3> <p>The general consensus among merchants using "WebAppsLive ‑ Duplicate Finder" is that it is an invaluable tool for managing and removing duplicate SKUs, ultimately saving time and enhancing efficiency. While most users appreciate its utility, some have encountered technical issues that limit its effectiveness.</p> <h3>Key Strengths</h3> <ul> <li>Saves substantial time by identifying and handling duplicate SKUs efficiently.</li> <li>Highly praised customer support providing prompt assistance and responsiveness.</li> <li>Flexibility in handling custom programming requests enhances utility.</li> <li>Effective and reliable performance for most users.</li> </ul> <h3>Common Concerns</h3> <ul> <li>App experiences technical issues, including bugs and crashes during operation.</li> <li>Some users face challenges with data not being saved and frequent sync requirements.</li> <li>The user interface can be difficult and time-consuming to navigate.</li> <li>Lacks certain advanced features like robust filtering and rule-based duplication handling.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "WebAppsLive ‑ Duplicate Finder" is a powerful app that effectively tackles duplicate SKU issues for many merchants, offering excellent customer support. However, some users face technical difficulties and usability challenges. Despite these concerns, the app remains a valuable tool for many businesses, significantly streamlining their inventory management processes.</p>

Reviews (34)

Overall rating
3.5

What Merchants Think

The general consensus among merchants using "WebAppsLive ‑ Duplicate Finder" is that it is an invaluable tool for managing and removing duplicate SKUs, ultimately saving time and enhancing efficiency. While most users appreciate its utility, some have encountered technical issues that limit its effectiveness.

Key Strengths

  • Saves substantial time by identifying and handling duplicate SKUs efficiently.
  • Highly praised customer support providing prompt assistance and responsiveness.
  • Flexibility in handling custom programming requests enhances utility.
  • Effective and reliable performance for most users.

Common Concerns

  • App experiences technical issues, including bugs and crashes during operation.
  • Some users face challenges with data not being saved and frequent sync requirements.
  • The user interface can be difficult and time-consuming to navigate.
  • Lacks certain advanced features like robust filtering and rule-based duplication handling.

Final Thoughts

Overall, "WebAppsLive ‑ Duplicate Finder" is a powerful app that effectively tackles duplicate SKU issues for many merchants, offering excellent customer support. However, some users face technical difficulties and usability challenges. Despite these concerns, the app remains a valuable tool for many businesses, significantly streamlining their inventory management processes.

AngelShop.ie

Feb 01, 2025  on Shopify

Absolute Life Saver ! Saved me hours, the only possible thing that could have made it that slight bit better would be the option to view/delete duplicate skus with a certain status, draft in my case. i did have some purposefull duplicate skus (with an active status) but had to change them before running rule 9 ! still 5 stars even without !

Euromotiv

Jun 28, 2024  on Shopify

This app did not do what it was created for. The app is very buggy, it doesnt save the work, keeps making you sync the store, then it crashes, support answers every couple days. I would not recommend this, it deleted all the skus on my site and not the products so now i have 1700 products to sort out.

Angela Woods Interiors

Sep 05, 2023  on Shopify

We have been extremely pleased with both the product and support that we received. The customer support has been phenomenal with prompt communication. We requested several custom programming requests and all were completed without any issues at all. I would highly recommend this product. We couldn't survive without it.

DermLuxe

Aug 25, 2023  on Shopify

The UX is hard and time consuming to navigate otherwise the app does the job. It'd be great to have options to filter products or remove duplicate products based on rules.

Andyanand

Aug 07, 2023  on Shopify

Good at finding duplicate sku, and manually go to the shopify and delete them does not delete data, only removes the sku, crashes when deleting

Noteshobby

Feb 08, 2022  on Shopify

This app is a life saver. You wont be disappointed to use it. The app will save you a lot of time by simpifying your task. Before I use the app, I would take me a long time to sort thru my duplicated title and SKU. With this app, it takes second to find them and the app will also delete the duplicated one for you. I highly recommend this app.

eliteracefab.com

Oct 21, 2021  on Shopify

I want to start off with saying this company is hands down one of the best that I have ever had the pleasure of working with! Here comes the lengthy version now, well worth the read. I have been stuck in the ICU with Covid Pneumonia for several weeks now. Sadly as a small business owner I have been working 12-15hr days still with a ventilator in my lungs. Our website had a lot of duplicate issues, and where causing account level problems with Adwords and Google Merchant Center. Raman from Webappslive and his amazing team not only was able to help fix our issues, but he really took the reins and was able to help while I couldnt. My oxygen level is low, and I am on so much meds that half the day I am out of my mind literally. The 4-5hrs I get of 100% I focus and push hard but the other hours I waste a lot of time right now. Honestly without this team and the amazing work I would be stuck weeks behind still. If there was a 10 star option here I would leave it. A++++ AMAZING THANK YOU GUYS as I owe all of our success here to you and your team of skilled workers!

Booksmart

Sep 19, 2021  on Shopify

Great app - does what it says it does perfectly. Most imptly, Raman is always available to help! 5 stars!

Jacki's Boutique

Sep 04, 2021  on Shopify

**EDIT: within 24 hours of posting a review of this app complaining about the new "customer information" permission, I received an email from support politely explaining the process that had happened to cause this addition, and reassuring me that my customers' privacy was safe and that I could reinstall the app. The text of that email is as follows: "Hello Jacki's Boutique Admin, Thanks for posting a comment. I apologize for it. Actually a few weeks ago few of our clients requested us to provide a tool to find duplicate customers based on duplicate phone numbers and duplicate billing addresses in their store. So due to such clients we changed the request permissions to access customers also. Since they needed the customer based tool very very urgently, we changed the default scope to access customers also in hurry. I agree that it should not be done for everyone, but since it was required by them urgently so instead of wasting time in changing it through our core code files we changed it immediately through settings (just by ticking the checkbox in our admin panel). But now we have removed that customer's access permissions. You can use it again without any worry. We are always ready to resolve and fulfil the needs of merchants, you can reach me any time by using the contact information given on the app. I also want to inform you that we do not keep the data of stores on our servers. If you open the sync page of the app then you will find an erase button on that page. If you click on that button then immediately any synced data of the store gets erased from our backend. This also helps us in cleaning/ freeing the space of our server. For the UI, actually we are busy in providing the core functionality based tools. We believe that the needs of merchants should be fulfilled as early as possible by providing them core functional tools. Design of web-pages are not so necessary & required. Merchants are not coming to the app to see fancy parts on our app's pages, they need to do their tasks on a daily basis by using the app. But I agree with you and respect your feedback that UI and flow should be improved. We are working here in our office to improve the UI & flow of the app and will update it continuously. At last I would like to invite you again on the app, You can use it without any worry." I'm quite impressed with their logical explanation and good customer service, for a FREE app nonetheless, and I'll go ahead and reinstall after updating this review.** ORIGINAL REVIEW (now inaccurate): Summary: Functional but now it wants my customers' personal information. Basic functionality was good for a while - not the best UI or procedural flow, but it was free, so that was fine. However, a recent update now has it requesting the following access: "Edit customers This includes: customer data. Duplicate Finder will be able to access personally identifiable information about your customers, including names, email addresses, phone numbers, and physical addresses." This app has NO NEED to access this information, and it is absolutely a security breach for shop owners to provide it to the developers. I will be uninstalling the app entirely unless guarantees are made that my customers' information will NOT be viewed, edited, or accessed in ANY way by this app.

growhouse.supply

Jun 30, 2020  on Shopify

Great app, does what it needs to do and customer service was very helpful with updating the app to make it more convenient for me and everyone else

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