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Customer reviews: DrDownload Digital Downloads

Develop by Shopify

Reviews (28)

Overall rating
2.8

What Merchants Think

Merchants generally find "DrDownload Digital Downloads" to be a practical and reliable app for managing digital file deliveries. While its presentation is basic, it performs efficiently, sending customer emails quickly and providing valuable file security features. Users appreciate its user-friendliness and responsive customer support, which enhances their overall positive experience with the app.

Key Strengths

  • Efficient performance with quick email notifications
  • Responsive and helpful customer support
  • Easy installation and implementation
  • Strong file security features
  • Supports large file uploads, especially with higher plans
  • Availability of a free plan

Common Concerns

  • Basic presentation may not appeal to all users
  • Occasional service outages without prior notifications

Final Thoughts

"DrDownload Digital Downloads" is well-received among merchants for its functionality and excellent customer support. Despite having a minimalistic design, the app delivers what it promises, making it a strong choice for businesses needing digital download services. However, occasional service interruptions could be better communicated. Overall, it is a reliable solution for handling digital files on Shopify stores.

Loomahat.Store

Jul 02, 2024  on Shopify

UPDATE 7/3/2024 I have been without service for 4 days and have had zero support from the app developer, customer support and even Shopify has not been able to communicate with them. ---------------------------------------------------- I currently use this app. Presentation isn't a wow. very basic, but functions perfectly. My customer emails are sent in under a minute. No complaints. I've used chat and received help quickly. I would def recommend it.

Loomahat.Store

Oct 03, 2022  on Shopify

I currently use this app. Presentation isn't a wow. very basic, but functions perfectly. My customer emails are sent in under a minute. No complaints. I've used chat and received help quickly. I would def recommend it.

ChallengeIT

Feb 17, 2022  on Shopify

Lässt sich leicht implementieren, es gibt Sicherheitsfeatures für die Dateien und - was mich restlos überzeugt hat - ein Support, der diesen Namen auch verdient. Man spricht miteinander auf Augenhöhe und wird als wertgeschätzter Kunde bis zum Ziel begleitet. Ich bin hochzufrieden!

LaserCraftum

Sep 06, 2021  on Shopify

I use this app for several weeks and I think it is very useful and convenient. Files are uploaded and downloaded quickly. When I had an issue, the support quickly responded, made adjustments and the problem was solved.

Digital Paper Shop

Aug 02, 2021  on Shopify

Good support system. Thanks for being there whenever i need help. Thumbs up! I will be adding this app to my other online store once it is up.

Tonic Studios

Jul 15, 2021  on Shopify

Works very well, easy to install and customer support is excellent. No code needed in the liquid, easy to set your emails so they fit the format of the store and got it working in 10 mins. Cant fault it.

SharpSVG

May 08, 2021  on Shopify

I tried a lot of downloading apps, most are great, but with poor customer support (most not replying). This one has great fast support that at the same time are open to new features and implementations in their app, for your special needs.

Para Bellum Bricks

May 04, 2021  on Shopify

I had some technical problems and contacted support via chat. The response time was super quick and even the problem was resolved in hours rather than days. In general, it's a great app for delivering digital files to customers. The enormous amount of data storage is great too -> especially with the higher plans! Try it yourself -> there ist a free plan available.

I Love Writing

Apr 25, 2021  on Shopify

Great support. It's a user friendly app. Also, it's great that you can upload up to 20GB digital files with 19.99$

Customsipz

Feb 17, 2021  on Shopify

Customer service responded to my issue. a little notification on the outage would have been nice but app has been excellent.

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