What Merchants Think

Merchants generally find the "DPD Shipping (official)" app to be a beneficial and time-saving tool for their shipping needs. Many appreciate its ease of use and the capability to streamline the shipment process. However, opinions on customer support are varied, with some praising its effectiveness while others point out significant issues.

Key Strengths

• Automates the creation of picklists, packlists, and shipping labels, saving considerable time and effort.
• Results in fewer errors as shipments can be processed with just a few clicks.
• Positive feedback on app's reliability and smooth operation.
• Helpful customer service for some users.

Common Concerns

• Inconsistent or slow support responses perceived by some users.
• Occasional issues with address verification and label creation.
• Lack of availability for certain countries such as Austria.
• Older labels (beyond 14 days) not accessible through the app.
• Some features not fully exploitable on specific devices like MacBooks.

Final Thoughts

The "DPD Shipping (official)" app is largely well-received by merchants for its ability to streamline the shipping process and reduce labor-intensive tasks. However, improvements in customer support and some technical areas will be necessary to ensure a consistent and universally satisfactory experience.