Reviews: Zapiet ‑ Rates by Zip Code

Customer reviews: Zapiet ‑ Rates by Zip Code

Reviews (81)

Overall rating

4.8

5

31
4
3
2

1
1

What Merchants Think

Overall, merchants have a highly positive view of "Zapiet ‑ Rates by Zip Code". The app is praised for its effectiveness in managing shipping rates by location without requiring complicated setups. Users consistently highlight the exceptional customer service provided by the support team, which has significantly enhanced their experience of using the application.

Key Strengths

Outstanding customer support, often highlighted in reviews as quick, knowledgeable, and effective.
Highly customizable shipping rates by postcode, proving beneficial for various types of businesses.
User-friendly interface which facilitates easy setup and management of shipping rates.
Proven reliability for long-term users, resulting in high recommendation rates.

Common Concerns

Occasional technical issues during initial setup are noted, though promptly resolved by support.
Some users experienced minor inaccuracies in delivery settings that required adjustment.

Final Thoughts

"Zapiet ‑ Rates by Zip Code" is a highly regarded app among Shopify merchants, particularly for its strong customer support and flexibility in managing delivery options. Despite occasional setup challenges, users express satisfaction with the app's performance and its positive impact on their operations.

The Rock Pile Garden Center

Apr 18, 2024 on Shopify

The app works beautifully for our landscape supply store that delivers dump truck loads to local customers. The customer service is absolutely stellar any time I have questions or need help reconfiguring anything. We've been using Zapiet Rates by Zip Code paired with Zapiet PickUp & Delivery for 4 years and I couldn't be happier!

IRON MEALS

Apr 13, 2024 on Shopify

Simple et efficace, je recommande

The Lobster Man

Mar 18, 2024 on Shopify

Jessica has been incredibly helpful, efficiently resolving all the issues we've encountered with Zapiet. We've been utilizing this application for several years, and only recently discovered some inaccuracies in our delivery service settings. The live chat experience with Jessica was outstanding, significantly enhancing our overall satisfaction with the service.

Balloon Expert

Mar 07, 2024 on Shopify

For two years, Zapiet has flawlessly managed my Shopify store's deliveries. Their customer service is unmatched—quick and efficient. Jessica's assistance has been invaluable for streamlining operations. Highly recommend for reliability and excellent service!

Spruce Flowers and Events

Feb 21, 2024 on Shopify

Great app that is user friendly, customer friendly and comes with a great support team. Highly recommend, it really helps us optimize revenue and helps our customers understand the delivery and pick up options available.

Chit Chats Ontario Supplies Store

Feb 14, 2024 on Shopify

Phenomenal support, very helpful in getting everything properly configured, prompt and relevant replies to questions. I would highly recommend this app for your needs.

Fortus Pilates

Jan 16, 2024 on Shopify

Perfect app for customizing shipping rates by province or region. I had a few issues with getting it working, and the customer support was excellent in assisting me to see where I had gone wrong. Highly recommended.

AKWAABA ONLINE

Jan 09, 2024 on Shopify

All I know is, someone please give Stephane a raise ASAP! The amount of support I've received as a newbie to Shopify from the Zapiet team has blown my mind. I never leave reviews for anything but without Stephane went above and beyond, was so patient and seemed to enjoy helping me out. Thank you Stephane and Zapiet!

The Bread Essentials

Dec 13, 2023 on Shopify

Sandy just helped me change the name of one of my rate and she was really patient as I am not a developer and do not have any knowledge of coding. Thank you Sandy! Not only you made my day, but you also helped my clients navigate a better website. Thank you thank you Sandy!

Roger Beck Florist

Nov 08, 2023 on Shopify

The support team get to you right away when there'sm an issue.

FIORI Oakville

Oct 24, 2023 on Shopify

Love this App. It does everything as advertised but what deserves 5 stars is their customer support! They are knowledgeable, professional and helpful. They are quick to respond and they follow up in a timely manner when they don’t know the answer or can’t fix the issues right away. Kudos to Klaudia and Jeanette for their support with my recent issues with Shopify checkout.