Reviews: Zapiet ‑ Rates by Zip Code

Customer reviews: Zapiet ‑ Rates by Zip Code

Reviews (81)

Overall rating

4.8

5

31
4
3
2

1
1

What Merchants Think

Overall, merchants have a highly positive view of "Zapiet ‑ Rates by Zip Code". The app is praised for its effectiveness in managing shipping rates by location without requiring complicated setups. Users consistently highlight the exceptional customer service provided by the support team, which has significantly enhanced their experience of using the application.

Key Strengths

Outstanding customer support, often highlighted in reviews as quick, knowledgeable, and effective.
Highly customizable shipping rates by postcode, proving beneficial for various types of businesses.
User-friendly interface which facilitates easy setup and management of shipping rates.
Proven reliability for long-term users, resulting in high recommendation rates.

Common Concerns

Occasional technical issues during initial setup are noted, though promptly resolved by support.
Some users experienced minor inaccuracies in delivery settings that required adjustment.

Final Thoughts

"Zapiet ‑ Rates by Zip Code" is a highly regarded app among Shopify merchants, particularly for its strong customer support and flexibility in managing delivery options. Despite occasional setup challenges, users express satisfaction with the app's performance and its positive impact on their operations.

Getfish Seafood

Mar 31, 2025 on Shopify

Pet Market NYC

Mar 27, 2025 on Shopify

Jeanette and Stephane are always there to assist with any issue or new functionality, thank you so much!

Excellent Florists

Mar 19, 2025 on Shopify

Jessica is such an amazing customer support agent! Thank you, thank you so much for all the help! Truly appreciated!!

Maison Nordesign

Feb 19, 2025 on Shopify

Excellent service client ! Très réactif, à l'écoute et très efficace pour trouver des solutions, merci !

Yumi

Feb 17, 2025 on Shopify

Ça fonctionne bien pour mon usage, c'est exactement ce que je cherchais. Bonne compatibilité avec Zapiet Delivery

Brown Paper Packages Dev

Feb 10, 2025 on Shopify

Fantastic. Installed as I needed shipping rates for UK Highlands and Islands. Support helped me identify I needed to create shipping zones for UK Highlands and Islands AND a UK zone without these postcode prefixes. Checkout now defaults shipping zones and charges depending on address added.

Whitwam Organics

Feb 06, 2025 on Shopify

Customer service is always top notch

Furniture Reuse

Feb 02, 2025 on Shopify

Great support. Very responsive. Highly recommended

Atlas Sheds

Jan 27, 2025 on Shopify

Manual was very helpful and managed to fix the issue I was having straightaway!

Brownstone Botanical

Dec 18, 2024 on Shopify

Sebastian was super helpful in getting to the bottom of my issues!

UNELEFANTE

Dec 18, 2024 on Shopify

El soporte de Zapiet es el mejor de todas las apps que he probado en los últimos 10 años con Shopify. Sus técnicos no solo son amables, dominan la herramienta y solucionan en tiempo. Jeannette me dio seguimiento incluso fuera de su horario de oficina, excelente comunicación, profundo conocimiento del app y su implementación.

Océane Bakery

Dec 15, 2024 on Shopify

Quick, responsive, efficient and I was able to get the setup sorted for my customers to order.

PetlaneAustalia

Nov 23, 2024 on Shopify

Very good service, always there and happy to help with anything even on Sunday I highly recommend them Great team.

Yucca Flowers

Nov 17, 2024 on Shopify

Betty made my day!! I"ve been struggling for 2 days, and she helped me in 5 minutes! Great service!

BRASSERIE DULION

Nov 05, 2024 on Shopify

Revivo Elite

Oct 02, 2024 on Shopify

This app has been a savior when it comes to setting up shipping rates by postcode without CCS! Betty was so supportive in helping setup my store with the correct settings and I couldn't be more thankful :) Excellent customer service!!

Portland Juice Co

Sep 27, 2024 on Shopify

The support team has been great, Kitty especially. All issues were addressed and resolved in a timely manner.

Tayga

Sep 19, 2024 on Shopify

Nuevamente me es grato escribir esta reseña, ya que indiscutiblemente recomiendo esta app, ademas quiero agradecer la atencion que me brindo en este dia Jeanette, son muy pacientes y te explican muy bien. Gracias equipo Zapiet. Carlos Castañeda de Mexico

Roll Up Doors Canada

Sep 15, 2024 on Shopify

We have just commenced using Zapiet - Rates by Zip Code and needed some questions answered coupled with some tech support. Support staff have been both patient with us and swift to answer/assist. Great service and app so far! Thank you Jessica!

Flower Works LLC

Apr 30, 2024 on Shopify

The support was super awesome! Jessica was kind and was quickly able to fix our issue!