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Customer reviews: CustomShip

Develop by Byward Labs

Reviews (36)

Overall rating
4.8

What Merchants Think

Merchants have found "CustomShip" to be extremely useful due to its flexibility and comprehensive shipping options. It caters to both small and large stores by allowing customization of shipping rates based on various parameters such as postal codes and product SKUs. The app is particularly praised for being free while offering features comparable to paid apps on the market.

Key Strengths

  • Highly customizable shipping rate settings, including by postal/zip code and product SKU.
  • Free of charge, offering functionality typically found in paid apps.
  • Excellent and responsive customer support.
  • Facilitates sophisticated shipping rules without additional costs.
  • User-friendly for those willing to spend time understanding the setup.
  • Ability to set rules for varying shipping conditions, including weight and destination.

Common Concerns

  • Initial complexity in understanding and setting up the app.
  • Usability could be improved; not very intuitive for new users.

Final Thoughts

"CustomShip" is widely appreciated for its robust features and excellent customer support while being a free service. Although it may appear complex initially, the practicality and flexibility it offers make it a valuable tool for merchants seeking advanced shipping solutions. Overall, it is well-regarded as an indispensable addition to any merchant's toolkit, especially for those willing to delve into its documentation.

GraPearl

Mar 22, 2021  on Shopify

for a small store such as mine, this App is pretty useful in targeting customers with different price options for shipping. and the customer support is top-notch. highly recommended.

Iceman Video Games

Mar 16, 2021  on Shopify

Really good and easy to use shipping app. Especially useful since you can set up shipping parameters based on product sku, as well as based on postal/zip code. prompt customer support.

Cat in the Box LLC

Dec 15, 2020  on Shopify

I can not believe this app is free. I don't have a complicated shipping set up, but as simple as it is, I couldn't get the built-in features in Shopify to accommodate me. I didn't want to pay a monthly fee for a shipping app. This app really allows you to have a lot of flexibility in establishing shipping settings -- where you ship, how you charge, and under what circumstances you charge. It seems a little daunting at first, but it's really very simple to use once you spend 5 minutes looking at the instructions!! More importantly, customer service is EXTREMELY responsive. I've used paid apps that have less customer service than this free one.

Eco Fits

Dec 15, 2020  on Shopify

Excellent response time and overall support. This app has helped me greatly with setting up real time international shipping rates, highly recommend it.

My Beauty Jungle

Nov 25, 2020  on Shopify

I've asked for assisance before installing the app and Philip replied very quickly. The app is easy to set up, I used it to add an extra shipping area cutomized by zip code. Excellent...and last but not least, free!

Tiny Pete & Family™: The Last Responders™

Jun 30, 2020  on Shopify

It's shocking to me that this app is free. I've used numerous shipping apps on the Shopify platform, and even written my own custom shipping apps for some situations. The flexibility and power of this app is amazing, offering functionality that you'd typically find in apps costing $20+ per month. The app is well designed and does everything I need it to. It's good enough that I would have no problem paying for it.

Kiwi Best Buy

May 12, 2020  on Shopify

I needed a solution to be able to charge different weight-based shipping rates according to postcode. At first, I thought it was going to be complicated so reached out to support and Philip was very helpful. It turned out being a very simple process to setup and I was just way overthinking it. CustomShip is going to save us time and money.

Stahl Firepit Australia

Aug 19, 2019  on Shopify

I needed an app that would allow me to filter the shipping rates by postcode. I did not require the live shipping rates - just the ability to have a more accurate way of charging shipping for our products. As some of our products are quite large and heavy, our shipping rates varied greatly. Once I was able to work out the best way to use this app for what I wanted, it was easy to set up. Very happy with it so far.

Yamato Budogu

Jul 13, 2019  on Shopify

I use this app to customize prices of some products based on destination country. pros: 1. better than any other narrowing down your selection to pinpoint a product name, state/province, weight... 2. very precise, lets you even use Regex. cons: 1. not very intuitive. the usability is crap.

QLEAN BEAUTY

Jul 03, 2019  on Shopify

Customship did what my site developer said wasn't possible without paying big $$. It let us set rules for shipping to customers, including free shipping over $100 and then different rules for couriering orders over $100 to retailers with different prices according to what state they live in in AUS. I agree with previous poster, for those that say it’s complicated, its really not.

Tea and Becky

May 14, 2019  on Shopify

This works! I've been looking everywhere for a free shipping app that can calculate by product/vendor and this is it! Read the documentation and instructions and it's so easy to get going. Thank you so much!!!

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