Wish I could go lower than 1 star. Used to be fine but crashed for all users and haven't responded to any customer support. If they haven't gone out of business, they should. Gave them two weeks to get this fixed and eventually moved to a better replacement (Robin Pro I think it's called.. hope that can help someone else in the same situation). This is the first time I've ever had an app just stop working when it was live with no explanation. After years of paying. Shopify needs to take this app and all of this companies apps down immediately.

This app was good when it worked, but recent issues have made it unusable. First, images have been down for several weeks now. Support originally said it would be fixed within 24 hours. That was weeks ago, and now they don’t respond to emails at all. On top of that, there was an SSL certificate problem that caused our shop to appear “unsafe” to customers. That should have been a simple fix, but it dragged on for days without resolution or even a proactive update. The result has been catastrophic for my business: lost sales, lost leads, and hours of wasted work building on this platform.

App went down without warning throwing an SSL cert error. This type of error can be simply fixed by paying for the correct cert and licensing. Instead, the app was down without warning, no offer for refunding, and the author recommended to me in email to find another app to use for the time being and that they don't feel like it's coming back online anytime soon. Please de-list this app. This is going to cause me over 100 man hours to fix, and my site is dead until I find the time to reb uild the 100+ affected pages. horrible.

Apparent SSL issue has caused a system wide outage for all users, no responses or fix in place. Costing me a significant amount of sales and new leads as my sites navigation is linked to image galleries - a good example of why not to power your site on 3rd party apps. Was great while it lasted

Introduced SSL certificate issue showing shop as "unsafe" to customers. Did not fix in several days, which should be a simple certificate extension. Did not proactively inform customers. Finally switched to a different working app.

4 days down hard, all my website images are gone and it's costing my business huge. SSL errors. Inexcusable.

My galleries have been down for days now and here's no way to access them. Their site gets flagged as having been hijacked.

Same! Tried to contact multiple times. Cannot access the app for days. Widespread technical failure affecting all users. Cannot recommend until fixed. Avoid this app - look for reliable alternatives.

Images has been down for 4 days. They said it would take 24hrs to fix it....4 days ago! Now they won't reply to my emails. I rely heavily on images in my business and this is catastrophic. I spent HOURS using this app for my website and now I guess I have to start over. It was a great app, but if it doesn't work and there's no customer service, why use it? If they get it fixed soon (or even reply), I will happily change this review.

Cannot access the app for days. All my project photos are trapped inside. Support isn't responding to multiple contact attempts. Even their demo site is broken. This appears to be a widespread technical failure affecting all users. Cannot recommend until fixed. Avoid this app - look for reliable alternatives.

App works great. Took me a minute to figure out how to turn on an embedded setting my site to allow the gallery, but after that, it worked like a dream.

App works fine, crteated gallerys are beatiful, support was quick and helpful. (It is just not really what I was looking for, so I deinstalled it).

This is easy to use, and I like setting it to different styles like Masonry or Grid. I am using it for my resource library, and it looks great. Plus, I can link to where the resources are located and in new tabs if I so desire. I like all the available options to customize just like I want it. I plan to explore this app more, but I must first upgrade to create more galleries.

Love this app - its teh best from all the ones we have tried - quick prompt support when needed - a must have for your website - from Dtf2U

Easy. Intuitive. Flexible. Nice options. Great price. I created my first mini-gallery in 10 minutes. SO IMPRESSED!!!!!

So... far, it seems to be easy to work with. I am having some problems embedding the page into a page, but I suspect it has something to do with the page I am trying to use.

Very Intuitive App that enhances storefront. Easy to integrate with responsive customer support. I tried a couple other Shopify App store solutions which I immediately uninstalled. The other apps were more expensive than Cozy Image & Video Galleries and did not function as well. Highly recommend!

It's an easy to use app if you are familiar with using the HTML side of things, not good for those who don't.