Merchants overwhelmingly praise the "CW: Cart Upsell & Cart Drawer" app for its effective capability in enhancing conversion rates and average order value (AOV). They commonly commend the app for its intuitive features and seamless integration, which helps streamline the customer journey and provide a better user experience. Notably, the app's support team frequently receives high marks for their exceptional customer service and quick problem solving.
Key Strengths
Outstanding Customer Support – Particularly praised for being helpful, responsive, and providing detailed assistance including screenshots and video tutorials.
Effective Upsell and Cross-Sell Features – Users note a noticeable increase in AOV and conversion rates shortly after implementation.
Ease of Use – Users appreciate the app's user-friendly interface and easy setup.
AI Personalization – The AI-driven recommendations are highlighted as improving sales by accurately targeting customer preferences.
Customization & Integration – The app offers customizable widgets that integrate seamlessly into merchants' existing site designs.
Common Concerns
Initial Limitations – Some users mentioned encountering minor limitations out of the box but praised the team for working on solutions.
Initial Design Issues – A few users reported minor design issues that were promptly fixed by the support team.
Final Thoughts
Overall, "CW: Cart Upsell & Cart Drawer" is a highly recommended tool for Shopify merchants looking to elevate their e-commerce performance. The app's robust features, combined with top-notch customer support, make it a valuable investment for any online store aiming to boost sales and improve customer engagement. Despite minor initial setbacks, the support team's dedication to resolving issues effectively enhances the app's reputation as a market leader.
Bo & Birdie
Feb 09, 2025
on
Shopify
We implemented Convertwise's AI Recommendations for our store and had ran an A/B test over 20 days to measure its impact. The results were outstanding:
+9.00% increase in purchases
+6.98% increase in conversion rate
+8.92% increase in total revenue
The improvements were consistent across the board, showing that AI Recos helped us optimize the shopping experience and drive more sales.
Additionally, the support and communication with the team were exceptional. They guided us through the process, responded quickly, and ensured everything was running smoothly.
Would definitely recommend it!
The Montessori Room
Feb 07, 2025
on
Shopify
One of the best investments we've made for our site. Increased AOV and conversion rate.
Great support too. Highly recommend trying this out.
One Block Down
Feb 05, 2025
on
Shopify
I highly recommend this app! the customer service helped me to fulfil all my requests and excellent customising to my own theme!
B The Light Boutique
Feb 04, 2025
on
Shopify
Very happy with this app and the developer! Easy to install and set up and they helped with any questions or issues I had. Excellent support! Looking forward to see the performance analytics with AOV increase!
Zoron
Jan 21, 2025
on
Shopify
The Customer Support team, especially Aman are amazing. They helped implement new features to my ADD TO CART. Went above and beyond and answered every question i had in detail, providing screenshots and Looms to show progress. Highly recommend.
SurfacesGalore
Jan 13, 2025
on
Shopify
I checked out a few similar applications, but thankfully I chose Coverwise. Honestly, their customer service is top-notch—better than what you’d expect from billion-dollar companies. While there might be other apps out there, you’ll never find better support. The team is incredibly quick, responsive, and solution-focused.
Thank you for everything you’ve done! I’m so happy to use this application and wish other companies could even come close to your level of support.
John
Surfaces Galore Team
Jin Designs
Dec 06, 2024
on
Shopify
I'm really happy with this app. I've tried a few other upsell/cross-sell ones in the past but this one is very easy to implement. And the AI recommendations are a lot more accurate. I've already seen customers ordering more than usual and my AOV has increased in just a few days. I wanted to change some of the styling and the support has been so helpful and fast and all my changes were done within a few minutes. I'm looking forward to using this app as there's lots of other features I need to explore and see what else it can do to help my store. Thanks guys for a great app!
ProstoPrelest
Nov 30, 2024
on
Shopify
Exceptional! We use this app for a few week, and it worth it: comfortable interface, excellent support, great analytics dashboard. Also pleasure to receive support from Apurva: any question, any issue receives quick answer and solution. Wish to ConvertWise team only growth and happiness!
Cloudnola
Nov 27, 2024
on
Shopify
With the cart recommendation tools, I got instant cross-sales. I'm loving it so far. When I needed some help setting up other features, they were quick and fixed everything.
La Papelaria
Nov 20, 2024
on
Shopify
The best app! The support is great. They helped me very fast with all the requests and details we needed. Highly recommended
MUNÉ
Nov 17, 2024
on
Shopify
Customer service is very good. They did what I asked for and what I couldn't do myself. Great plugin that immediately increased sales and cart amount. Recommend
Secret Label
Nov 12, 2024
on
Shopify
One of the best conversion apps we have found. I don't usually leave reviews but this app deserves one.
customer support is top notch also. They are constantly updating and adding new features. They will no doubt be market leaders within the next few months.
Highly recommended
Sports Trading Cards UK
Nov 05, 2024
on
Shopify
We've been using this app for a few months now and couldn't be happier with the experience. The features it offers are intuitive and have significantly streamlined the customers journey.
What truly sets this app apart, though, is the support team. They are incredibly responsive and knowledgeable. I had a couple of questions while setting things up, and they were quick to provide detailed answers and guidance. It’s clear they genuinely care about their users and are dedicated to ensuring we get the most out of the app.
Overall, I highly recommend this app to anyone looking to elevate their Shopify store. With its robust features and top-notch support, it’s a game-changer!
Studio Sonntag
Oct 30, 2024
on
Shopify
Outstanding app and especially support! All wishes and changes considered and taken serious and even done successfully. Really happy working with the app, total recommendation!
Kindred Timber Designs
Oct 17, 2024
on
Shopify
This app really completes your stores theme because I have noticed even the themes that have recommendation sections, do not apply the proper recommendations based on who the client is. This app seems to target the user more and works well. Plus there is many options to build conversion
Den Lille Sorte
Oct 01, 2024
on
Shopify
The customer support is super helpful! I was in need of some customizing on some of the features, a day later the tech team had made custom code for me. Highly recommend!
Siempre juntas
Sep 26, 2024
on
Shopify
Muy buena aplicación. Cumple con lo prometido, ayuda a aumentar las tasas de convertibilidad y además tienen muy buena atención al cliente y siempre dispuestos a ayudar con lo que necesites.
Boxing Highs
Sep 20, 2024
on
Shopify
Great app! Does exactly what it says & the support is great! They're always happy to help and can make any parts of the app looking exactly how you want it to match your store!
Zyra Fragrances
Aug 27, 2024
on
Shopify
Great app and excellent customer service. I like the cart that recommends products and the customer service were able to change the writing to suit my needs, highly recommend
BoligRetning
Aug 15, 2024
on
Shopify
I have been talking to a few members of the team so far, and they are all very helpful and hard working. They have helped me get the widget designs I want and it just looks great. I will be using ConvertWise for a long time!