Pretty smooth operation to use overall, though we have had some issues with products getting set up correctly on the app but then getting produced in the incorrect size/material. But the technical team respond promptly and are great at helping sort out these issues. Products are great quality with a large range.

I cannot thank enough Mitul Rathod for helping me to sort out the the updating Contrado app. Mitul is a credit to Contrado Images Limited.

Have just had a video call with this team, and they helped to sort out any issues that I had. I love the items they offer, and have taken on board my suggestions for other items in differing fabrics. I do love the quality of the items and fabric on offer.

The app is seriously bugging. The prices are wrong, the variants are gone, and the listing are totally messed up. I contcated support over two weeks ago and got 0 response.

Absolutely SHOCKING!! I have designed and listed several items; this process is straightforward. However, when you then go to the product page on Shopify, the listing details are all mixed up, the prices are all wrong, and the description is all messed up. I have had 4/4 orders WRONG so far; either the colour of the customisable item is wrong, or they have got the size wrong. I don't understand how they can get it so wrong!?! I honestly do like the items, but this app needs some serious work, and the people over at Contrado need to sort out the correct items and sizing issues!!

I must say that the technical team was absolutely fabulous in helping me with some set up issues that came along. They were proactive and we had a video call. They assured me they would fix the issue and so they did. They kept me informed by e-mail of the steps taken. A month prior I had felt adrift until they jumped in. So far I am very satisfied with the technical solution and demeanor. I am satisfied with the product creation and the quality control of the products. Info about the shipping is good. Thanks.

Always having issues with this app. Products appearing as sold out. Acc. to shopify their app needs to be updated by their developer.

I really can’t recommend this app anymore. It used to be a great dropshipping tool, but that’s no longer the case. It’s now creating major headaches: SEO issues, duplicate products with wholesale pricing, and broken links. The products are beautiful, but the app itself has become a complete mess.

I finally placed an order after having the app installed for quite some time. Boy was I disappointed in the quality of a pair of track pants I ordered. There was a huge stitching defect on the front leg seam that is quite noticeable. I provided photos and an explanation to their company. Instead of offering a free replacement, they offered a small discount instead and consider that adequate compensation for THEIR error.

**Quality Products, but App Issues and Misleading Pricing and Shipping** I chose Contrado because of their unique and high-quality products, which aren't typically available through traditional print-on-demand services. Last fall, they informed artists about their focus on developing their drop shipping business. I decided to be patient with the transition, but several issues with their app and services have arisen: - I placed test orders using test credit card numbers and clearly fake data. Their automated system processed these without any checks, resulting in an $800 charge to cover what was obviously a test order. This raises serious concerns about their ability prevent actual fraudulent orders. - An app update caused all variants for over 100 products I imported into Shopify to display the same price. This issue has persisted for over two weeks without resolution. - Another update corrupted all product images for their lampshade products, making them impossible to list for sale. - Despite the information on their website, shipping costs are exorbitant. I factored in a maximum shipping price of $35.95 for a large item based on the information provided by their site, only to be hit with an additional $360 "bulky" shipping fee when fulfilling an order via Etsy. Customer service was apologetic but ultimately unhelpful, leaving me with a significant loss and a canceled order, affecting my standing on Etsy. These issues have severely impacted my business, resulting in over four months of lost time creating products, transferring them to Shopify, and manually addressing numerous bugs. I no longer feel confident in continuing with Contrado and will seek a new production partner. Proceed with caution.