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Customer reviews: Constant Contact: Email & SMS

Reviews (37)

Overall rating
3.3

What Merchants Think

The feedback on "Constant Contact: Email & SMS" is a mix of overwhelming praise and some strong criticisms. Long-time users appreciate its robust features, ease of integration, and reliable customer service, often emphasizing its effectiveness in streamlining email marketing processes. Nevertheless, newer users have reported issues related to technical glitches and limitations in basic functionalities, indicating a steep learning curve for some.

Key Strengths

  • Excellent customer service, with live support seen as a crucial benefit.
  • Easy integration with platforms like Shopify, enhancing data flow.
  • Effective workflows and marketing tools that save time.
  • Versatile features for email list management and customization.

Common Concerns

  • Technical glitches, such as issues with email editing and sending.
  • Lack of certain functionalities at the basic service level, complicating tasks like scheduling emails.
  • Two-step verification process causing inconvenience, especially for teams.
  • Data flow seen as one-way, lacking feedback from Constant Contact back to platforms like Shopify.

Final Thoughts

"Constant Contact: Email & SMS" appears to be highly effective for seasoned users seeking a comprehensive marketing tool with excellent support. However, potential users should be prepared for some technical challenges and a potentially steep learning curve. It remains a trusted choice for those prioritizing customer service and integration capabilities, although improvements in technical stability and feature parity could further enhance user satisfaction.

Cariona

Oct 15, 2024  on Shopify

Wonderful customer service and easy to use work flows. Began using it in 2020 and haven't looked back since.

Nook & Cranny Books

Feb 29, 2024  on Shopify

I switched to Constant Contact because I needed one specific feature that my previous platform didn't offer (specifically, I needed to allow clients to sign up for multiple email lists). I'm keeping it specifically for that feature. But this has been an absolutely MISERABLE experience from the start. Simply getting the signup form onto my homepage was a huge chore, their support was useless (that would be Tier 2 support as well), and I still haven't been able to get the form onto more than one page of my website. Also, I haven't sent a single email since switching that wasn't subject to some system-wide technical glitch (ie won't edit, won't save edits, won't send). Also, the most basic elements (such as scheduling emails) are not supported at the basic level. Garbage. I am on the hunt for something else, but it is likewise an ordeal constantly switching platforms. Save yourself a headache.

White Rock Granola

May 12, 2023  on Shopify

I have used Constant Contact nearly since the program was launched 20 years ago and I just love it. When we built our new website on Shopify, I added integration with Constant Contact to keep emails signups easy for our customers and seamless for me and my staff. As usual, I have been very happy with Constant Contact's performance and I highly recommend it!

Sharon West Fine Art

May 10, 2023  on Shopify

I absolutely love Constant Contact. The shopify integration is amazing, it is so easy to drag and drop my products right into an email and customize them as I wish. It is such a time saver. If you are serious about marketing Constant Contact is continuously improving and offering new tools. I only wish I had the time to take advantage of it all. I know they are pricier than some of the others, but nothing can replace being able to speak to a live person when you have a question. I have had excellent experiences with Tech Support. So many of the other tools force you to IM a person which can take hours just to explain a simple problem and then wait for a response. Not Constant Contact, I always get a live person who is eager to help and send me on my way. Highly recommend!

Ladida

Jul 01, 2022  on Shopify

Terrible!!! It makes us do 2 step verification every time we log in from anywhere!! I have a few staff members that work with the program, and any time they want to log in they have to be in touch with me to give them the code! This is unacceptable

BLUESPRING

Sep 24, 2021  on Shopify

We have used Constant Contact for years, so when we moved our web site hosting to Shopify, it only made sense to add the connector between the two systems. It is nice to have data flow from Shopify to Constant Contact, though it would be nice to also have data flow back from Constant Contact to Shopify. Certain lists in Constant Contact are useful to have based on Shopify activity, but again it would be nice to have more control and more robust features to manage how data flows. We could get by without the connection, but I wouldn't want to.

Legi Liner

Sep 22, 2021  on Shopify

I like that a constant contact agent proactively reached out and provided me with some assistance to get more sales from inserting Shopify block into my emails. The agent also helped me to add a video thumbnail link content instead of just a hyperlink.

maeda-en

Sep 14, 2021  on Shopify

I've been using Constant Contact for last 10 years and this App automatically send customer information directly from Shopify. It's easy to use and manage Email list.

Alapage Boutique

Sep 13, 2021  on Shopify

Since we have used Constant Contact for years for creating and sending emails to our customers, adding their app to our website was an easy integration. We like how easy it is to manage our in-store email lists and our website lists, and combining them for communication to our customers is simple. They are also to reach for assistance.

Orange Mountain Designs

Jul 25, 2019  on Shopify

I have had nothing but a great experience. All email blast have been very prompt. I would love to see more templates. :)

The DreamSpa Store

Jan 15, 2019  on Shopify

I love it. Helps streamline our mailings. We generate a lot of referrral sales, so using Constabt Contact has been a blessing.

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