Karri (Co-founder) is really helpful via email :-) The software is really good, definitely on par with things like Help Scout (that we've used before this). Recommended!

I migrated from Intercom after extensively analyzing all available options. Every support software out there keeps inflating their monthly pricing, making it nearly impossible to justify the cost. I’ve always been on the lookout for a tool as complete as this one—of course, it’s still missing a few features compared to the industry giants, but updates keep rolling in, and it’s getting better fast. So far, I haven’t encountered a single bug, and the support team has been incredibly responsive. I genuinely think they’re on track to dethrone the big dogs who have dominated this space for years while continuously raising prices unfairly. At first, I was skeptical—I couldn’t understand how they could offer this for free. It’s the complete opposite of what’s standard in the industry. But after testing, I can confidently say: fully approved. Huge thanks to Karri and his team for making everything so accessible and for the amazing work put into this!

This is absolutely incredible. Literally does everything our old CS app does for no price, anyone using any of the competitors NEEDS to change.

Tolles kostenloses CRM und eine gute Alternative zu Gorgias.

Swapped from Gorgias where we felt that we were overpaying for basic features. Happy with our decision. Karri is active and it's clear the aspirations for this are high through ongoing development and improvements, with feedback sought from users. Looking forward to the new features rolling out this year.

Amazing product - I can't believe brands are paying hundreds (sometimes thousands) a month for other SAAS's that do the exact same thing. Karri is a boss too.

Amazing App, has everything we need, plus fantastic AI assistance which makes the experience even easier!

Honestly is a gamechanger. At the FREE pricepoint you wont find anything better and it is far better than simply using G-Suite for CS. Has AI, auto hides bad comments, etc. Give it a try. Plus, Karri is a legend

Great app to help with customer support! Karri, the co-founder, is also super helpful! Excited to see this app continue to evolve and improve!

I've used HelpScout for many years but their pricing was getting out of control. I did the comparison for Giorgias and Zendesk but they didn't seem impressive for what they were charging. I was happy to see a native Shopify help desk app that is free and works perfectly! Looking forward to seeing this app grow.

Just pure value all the way. These guys have solved all the painpoints with running CS for a small-ish store and best of all the price is amazing (free atm). 8/5 stars if it would be possible.

Best free helpdesk app by far, with very functional built in AI. Easy to use and syncs orders well.

My experience with Commslayer has been incredible. I've been a long time Zendesk user for support on another store of mine, and recently opened a new brand. This was the perfect time for me to test something new. So I started with Commslayer. My support team LOVES it and is asking me to migrate the other store to Commslayer as well (I will soon, I tell them!). It's faster, easier, and has the integrations we need directly with Shopify. Not only do I highly recommend Commslayer, I'm baffled why it wouldn't be every owner's first pick.

So far so good. This is my first time using a CX software so don't know much about what to expect. Only thing I know is that is being very helpful compared to just handle tickets over email and to onboard a CX agent to support me. I don't think I am using most of the features but thanks for building this, it's been very helpful so far.

Commslayer is a breath of fresh air! The Commslayer team will make your life 10x easier, the integration is all done for you. The customer service is next level you wont experience this level of care from any other help desk app. These guys started recently but they beat gorgias for a fraction of the price and they are constantly working on new features. I am so lucky to have found this app. These guys are way better than Gorgias, If your looking for a help desk app that actually cares about you or wanting to switch, don't waste anymore time looking just use Commslayer Callum usemanly.com

These guys are the BEST. We haven't fully switched over to Commslayer yet, but it's looking very promising. Support is incredible.

Great UI and design, easy to set up and use + very quick support

Saved so much money switching to this app, works just as well as others and the customer support they provide themselves is incredible. Make the switch!

Great app! Works well with email and other integration, canned response and the AI features are great!

Really happy with it and have already been recommending it to people. And given its free, its a no brainer.