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Customer reviews: Customs Buddy

<h3>What Merchants Think</h3> <p>Merchants generally have high praise for "Customs Buddy," an app that simplifies creating and managing commercial invoices for international shipments. Many users commend its ease of use, reliability, and the dedicated support provided by the development team, which is noted for its quick response and helpfulness.</p> <h3>Key Strengths</h3> <ul> <li>Simple and user-friendly interface</li> <li>Efficiently generates commercial invoices</li> <li>Quick and responsive customer support</li> <li>Automated currency and HS code integration</li> <li>Ability to handle customizations for specific business needs</li> <li>Seamless integration with Shopify</li> </ul> <h3>Common Concerns</h3> <ul> <li>Lack of functionality for creating custom invoices directly in "drafts"</li> </ul> <h3>Final Thoughts</h3> <p>"Customs Buddy" is highly regarded by its users for streamlining the process of creating and managing customs documentation for international orders. While the app performs exceptionally well in most areas, there is some room for improvement in customizing invoices. Overall, it is recommended for businesses looking to simplify international shipping logistics.</p>

Reviews (19)

Overall rating
4.7

What Merchants Think

Merchants generally have high praise for "Customs Buddy," an app that simplifies creating and managing commercial invoices for international shipments. Many users commend its ease of use, reliability, and the dedicated support provided by the development team, which is noted for its quick response and helpfulness.

Key Strengths

  • Simple and user-friendly interface
  • Efficiently generates commercial invoices
  • Quick and responsive customer support
  • Automated currency and HS code integration
  • Ability to handle customizations for specific business needs
  • Seamless integration with Shopify

Common Concerns

  • Lack of functionality for creating custom invoices directly in "drafts"

Final Thoughts

"Customs Buddy" is highly regarded by its users for streamlining the process of creating and managing customs documentation for international orders. While the app performs exceptionally well in most areas, there is some room for improvement in customizing invoices. Overall, it is recommended for businesses looking to simplify international shipping logistics.

theBread.code();

Jan 28, 2025  on Shopify

Great app that makes my international order deliveries super easy. Support is super quick to respond as well.

GoneCozy Crafts

Jan 09, 2025  on Shopify

I love it! I started shipping to outside of the European Union not too long ago and Customs Buddy helps me LOADS because the first few commercial invoices I did was pretty much by hand lol. Whenever I mailed support the response was quick too! I definitely recommend this

NORLIVA

Nov 26, 2024  on Shopify

Works fine, we use it for commercial invoice for switzerland. The support was very good and they did some customaization for us which was done very fast and was very useful.

PHDOODLESHOP

Nov 09, 2024  on Shopify

I love the recent updates on the app. Customs Buddy is now my go-to for generating commercial invoices for my international orders. I love how they now automatically display prices in local currencies with HS codes. It is super easy to invoices for all my orders at once and saves me a lot of time.

Prela Zauksz

Nov 04, 2024  on Shopify

The reason I have used this app is because my Shopify webstore is not fully integrated with my 3PL centre, and therefore they need a customs invoice for each international shipment.

The Runner's High

Jul 03, 2024  on Shopify

does not work if you are creating custom invoices. this function is not available in "drafts" where custom invoices are created.

Babybox and Family

Mar 20, 2024  on Shopify

Excellent Support and User Friendly! Our online shop uses this app to convert invoices into commercial invoices so that we can ship internationally. The app works seamlessly with Shopify. It's so user-friendly. I almost can't believe it. I had an issue that required me to get in touch with their support team. I left it with Andrii and his team, and they fixed it within a very reasonable amount of time. I found the customer service to be incredibly responsive, and would recommend this app to any small or large company looking to simplify your process of creating commercial invoices. I can't recommend it enough!

Mark Littler

Jan 11, 2024  on Shopify

This app is solving a lot of problems for us, and the support I have had from Andrii around specific customisations we needed for our business was second to none.

ORRO

Aug 31, 2023  on Shopify

Very simple and straightforward to use. We often have to send orders to customers overseas and this wonderful app saves a lot of time otherwise spent filling out paperwork. Also the technical support is par excellence, if ever there is any kind of issue with the app it is sorted ultra-fast. Can't recommend highly enough!

Arctic Edge Norway AS

Jan 11, 2023  on Shopify

Easy to use app. Creates customs invoices (commercial invoice) with two clicks. The customs invoice displays exactly the information they need to display and has worked well through customs in multiple countries. The reason I have used this app is because my Shopify webstore is not fully integrated with my 3PL centre, and therefore they need a customs invoice for each international shipment. Problem was solved very quickly with this app. Also support answered my queries extremely quickly. Recommended

Afterlight Leisure

Feb 16, 2022  on Shopify

As a clothing brand based in Indonesia and distributing to customers located worldwide, we require a commercial invoice for nearly all customer orders. Historically we had been creating a commercial invoice for each order in Excel using our shipping partner’s template, manually transcribing each customer’s order details from Shopify. Obviously, this process was time consuming, prone to user error, and simply not a sustainable process as our business grew. Enter Customs Buddy – the perfect application that meets all of our needs by automatically generating a commercial invoice for each customer order with one click. We required a few minor adjustments to accommodate the unique requirements for distributing out of Indonesia and Andrii (the lead developer) was an absolute pleasure to work with. I’ve never dealt with a more responsive and attentive Shopify development team – Andrii went out of his way to make sure the app was configured for our unique needs. Additionally, his team just released a new set of features that better display address details on the commercial invoice! If you are a store shipping product to customers overseas and need to create a commercial invoice, look no further than Customs Buddy. It’s made our operations so much more streamlined and with a pricing model that is consumption based ($0.10 per commercial invoice) we only pay for the value of the app we realize.

Askari

Jul 02, 2021  on Shopify

Our company is a EU-country and we need always to do to Commercial Invoice to all countries outside EU. This is extremely time-consuming for us, especially when we are sending out hundreds of products and all have different HS-codes and weight and origin of country. With this APP, it literally make the Commercial Invoice for us automatically, without even lifting a finger. Usually making a commercial invoice for a shipment can take from 10 to 30 minutes to us to make manually. With this app, it takes us less than 2 seconds. Highly recommend. And the support is superb aswell! LOVE IT.

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