I've been having issues with currency conversion. My shop is in CAD and I'm doing payouts to a collaborator in USD. The app is calculating the amount based on the CAD value, and is doing the payout in USD without converting the value, resulting in overpayment. I've reached out several times to the support team and they haven't helped at all and are even ignoring my emails now Edit: I finally got a defensive email from you on August 7, when you noticed the 3-star review...I replied to your email earlier today with screenshots of the two follow-up emails I sent on July 22 and July 30 that you never replied to.

This app has great functionality and even greater potential. However, since changing ownership in mid/late 2024, it seems to have been neglected. While the support team was always helpful, there have been no updates for almost a year now. Some features no longer work as expected, and several promised improvements (advertised on the main dashboard for almost a year) have yet to materialise. It’s a real shame, the original developer must not be happy :(

I've been having issues with currency conversion. My shop is in CAD and I'm doing payouts to a collaborator in USD. The app is calculating the amount based on the CAD value, and is doing the payout in USD without converting the value, resulting in overpayment. I've reached out several times to the support team and they haven't helped at all and are even ignoring my emails now

This program is great. I have been using it to payout my collaborations with Non Profits and this makes it very easy to pay them out. Able to set custom rates for different tags. Really easy to use. Only thing that is a little complicated is the Stripe payment but once its all set up you shouldn't have to mess with it ever again. Customer service has been great and friendly. Recommend to at least try their product you wont be disapointed.

We installed this a couple months ago, went through the setup process and confirmed everything was set up correctly. We ran our first collab with a another business we are very close to and it was a disaster. Payouts stalled and just appear pending, linked products are randomly being skipped in the reporting. I've emailed numerous times for help and just keep getting "we have passed this on to our developers" The last 3-4 times I have emailed I have just gotten no response. I really want this to work because if it works as described could be a great tool for us. However, support is terrible and functionality just isn't there.

This team is awesome to work with. They are patient and answer all of my questions (which is many). They are receptive to feedback about what features to create or expand on. I feel like they actually care about what I'm asking for. I'm really happy I found this app and chose to go with it. It is such a time saver and has reduced my time communicating with our affiliates + showing them reports.

CollabPay is easy to set up, the dashboard is easy for my payees and I to understand and audit our payments, and their support is some of the best I have ever received both from other Shopify apps and from large enterprise SaaS companies. Ben is knowledgeable, friendly and fast in handling all types of inquiries. It has been an absolute pleasure working with CollabPay and I look forward to expanding our partnership!

CollabPay is intuitive and encompasses so much of the technical processes that give headaches when trying to set up an Affiliate program. I had one hiccup in the setup process and that was due to my own fault and not CollabPays, and yet when I reached out for support, Ben not only helped me in my situation but provided a great solution. It makes me very excited to keep using CollabPay. CollabPay and Ben are both phenomenal and are worth giving them your business, my bet is on them for being the biggest affiliate program provider on Shopify. If you ever see lower star ratings and reviews in the future I'd be shocked.

Great app, does exactly what it says on the tin and does so in a clear and easy-to-understand UI. The app allows for flexibility in setting up specific agreements with your collaborators. The app receives regular updates and the support for this app is outstanding - Ben is always there at the end of an email to support you and goes above and beyond in helping with what you need.

Support has been excellent and super responsive, with the developer implementing new requested features to match my needs within a day or two. The app is really powerful, and has let us build our affiliate program in a way that is both out-of-the-box and exactly to the needs of our program. We're not pigeonholed into a one-size-fits-all model like Collabs. (Aside from dealing with PayPal) the automated Stripe and PayPal payments are a massive win for our program.