Cin7 Omni

Name: Cin7 Omni Introduction Video
Uploaded: 2024-03-31T16:55:03Z
Duration: 1 min 33 s
Description: Multichannel inventory and order management

Cin7 Omni

Develop by Shopify

$749

/ Month

14 Days Free Trial

Multichannel inventory and order management

Multichannel management

Inventory sync

Real-time insights

Warehouse integration

Automate workflows

Edi capabilities

Two-way integration

Cloud-based inventory

About Cin7 Omni

Launched Aug 08, 2021

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Everything you need to operate efficiently, sell more, and grow your business.

With Cin7 Omni, you can manage inventory and automate order workflows for Shopify and any of your sales channels, warehouses, and stores. Cin7 Omni’s two-way integration with Shopify syncs your product, pricing, inventory, and customer information, allowing you to show customers exact product availability and share shipping details in order status updates.

Cloud-based inventory management
Robust EDI capabilities and the largest EDI network on the market
Integrated warehouse management
Real-time insight from automated 3PL communications

Pros

Cloud-based inventory management
Robust EDI capabilities and the largest EDI network on the market
Integrated warehouse management
Real-time insight from automated 3PL communications
Two-way integration with Shopify syncing product, pricing, inventory, and customer information
Allows management of inventory and automation of order workflows for multiple sales channels, warehouses, and stores

Cons

Customer service is lacking and often fails to resolve issues
Many tech issues with open tickets lasting over a year
Platform not user-friendly and requires many clicks to accomplish tasks
Platform claims to support multi-channel distribution but fails in real-world application
Requires significant extra manpower to manage due to system inefficiencies
Negative user experience and poor investment of time, energy, and money according to reviews

Top Helpful Reviews

Dimples

Jan 12, 2026 on Shopify

The connection between shopify and cin7 is riddled with issues. The system cannot deal with exhanges and cin7 refuse to consider this an essential retail practice.

Fleur Studios

Nov 19, 2024 on Shopify

Had a horrible experience trying to implement CIN7 to my business, we had minimal requirements, we are not a complicated set! Dealing with a third party implementor cin7 forced us to use but then have not accepted any responsibility when they have not been able to deliver the functionality promised to us yet we are out of pocket tens of thousands of $. I would strongly suggest to do your own research and ask them to prove functionality before you pay a cent as once you're signed up and paid the salesman disappears and they lose all enthusiasm to make it work - horrible experience for us.

AnaOno

May 03, 2024 on Shopify

Well Cin7 asked for a review, my guess is that they may stop asking based on the rating they have here. I would NEVER EVER EVER recommend this platform to any e-commerce business that has a multi-channel distribution (which they claim to support). We have been in business for 10 years on ecomm and I can say this is the WORST investment of time, energy, and money I have ever made. The tech issues related to this platform are plentiful, we have open "tickets" for over a year. Their customer service barely fixes a problem as we always here "hum, this isn't happening to any one else" and then they just ignore it. They were built with people who must have never worked in this industry or have any product or supply chain experience, and everything takes way too many clicks. We are on a total time and attention burn with this platform, and the systems they say work don't ever work in the real world. I would highly recommend doing hours of due diligence on this platform before actually hoping in, and make sure you have a full-time data person on the team to deal with all the extra man-hours it takes to finish tasks. You may be asking "why would you stay" the sad news is there are not many options out there, so we remain with the devil we know, I just try to save future founders/small ecomm businesses to not waste their time and find a different solution.

VENROY

Apr 17, 2024 on Shopify

Cin7 x Shopify Order routing is lacking in logic. Sales Orders from Shopify -> Cin7 cannot map on Shopify Inventory location, only Sales Channel. For example: if you have an order from your Shopify POS, eg a retail store, but the order is to be dispatched by your warehouse. Sales Channel: retail store Inventory Location: warehouse The order can only map based on Sales Channel to Cin7. So in this scenario, when your order comes into Cin7, it maps to the retail store, instead of the warehouse. So your inventory will be out of sync. Cin7 needs to develop more options/logic into their integration for order routing to allow their users to take full advantage of the Shopify omni capabilities. Ie - just be able to sell product from multiple inventory locations. Considering at least 70% of Cin7 users are on Shopify, it is a striking incapability of the integration.

Parlour X

Oct 19, 2023 on Shopify

Do not consider Cin 7. We have been punished by them for the last 5 years. Cin 7 will randomly perform updates that will disrupt your other connections. Their technical support and customer service is non-existent and they take weeks to respond to urgent support emails.

Total Saddle Fit

Aug 10, 2023 on Shopify

Theoretically a good service, except it breaks frequently. Randomly it won't push inventory to Shopify or Amazon. Most frustrating of all is the "customer service"... it takes 36 or more hours to hear back... if they reply to a ticket. A couple years ago they had live chat, but took that away. The last problem is the onboarding process. It is about a 3 hour process, but they drag it into a 4 week ordeal (one call per week), so that you're so time invested in the process that backing out is too much hassle. And they charge you the $500+ monthly fee for that month too.

Glo Wholesale

Jun 06, 2023 on Shopify

Horrible. Cin7 today (6/6/2023) enacted a policy where data from our wholesale (not personal) Shopify channels is deleted after 30 days without so much as a heads up. This means that for a software that is quite literally the core of our business, Sales Invoices are gone, CRM data has disappeared, and the support team is blaming Shopify, but Shopify has no knowledge of what Cin7 enacted or why. Not only is this infuriating that they can "play" with data with such a blatant disregard, but can top that with pointing the finger at someone else, is one of the most inept things I've ever seen.

AquaSprouts

Apr 12, 2023 on Shopify

The CIN7 app has lacked the feature of importing Shopify order tags for over 4 years, which is quite frustrating for users who rely on these tags to categorize orders and run reports. They have no plans to implement this in the future and without this feature, it becomes impossible to track orders with specific tags or run reports based on these tags. Even worse, the app does not provide any option to view tags within CIN7, which adds to the inconvenience. Given the high cost of the app, it is surprising that such a basic feature is missing. It would be great if the developers could address this issue and introduce this feature in the app to make it more user-friendly and efficient. Overall, while the app has its benefits, this missing feature is a significant drawback for users who depend on Shopify order tags.

The Lighting Outlet

Jul 24, 2022 on Shopify

I've used cin 7 now for over 4 years, and I would not recommend it to anyone. The support is nonexistent, the only way you can get help it by saying you will only speak to a manager, If you leave a support ticket, no one will get back to you. The software itself doesn't work, it's broken. It has all the features you need and want but they are half-built with bugs and issues. We are trying to find another inventory but are struggling to find one that can cover all our needs. Every new software company we speak to says that people coming from cin 7 have all the same issues. Don't do it to yourself trust me. Danny Ing do you ever read these reviews? At what point are you going to fix your software and listen to your customers?

Vapo Australia

Jul 21, 2022 on Shopify

Pros: Systems integrate well together, you don't encounter many issues. A great system to manage your inventory, especially doe small businesses. Cons: When you do encounter an issue, their service team can take weeks to get back to you and get the issue resolved.

View all reviews

Cin7 Omni

About Cin7 Omni

Built by Shopify

Related Categories

Zotabox: All in One Marketing

Introduction Video

Description

Everything you need to operate efficiently, sell more, and grow your business.

Pros

Cons

Top Helpful Reviews

Dimples

Fleur Studios

AnaOno

VENROY

Parlour X

Total Saddle Fit

Glo Wholesale

AquaSprouts

The Lighting Outlet

Vapo Australia

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