Chat360 WhatsApp Commerce logo

Chat360 WhatsApp Commerce

  • Built for Shopify
  • Free App

    Streamline orders, support, and marketing with WhatsApp

    Order tracking
    Sales boost
    Discount campaigns
    Broadcast messages
    Single-click notifications
    Whatsapp commerce
    Automated greetings
    Customer offers
    Customer data access

    About Chat360 WhatsApp Commerce

    Launched Feb 06, 2023

    Categories

    Built by Sumanel Technology Ventures Pvt Ltd

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    Description

    It enables personalized single-click notifications, order tracking, and WhatsApp commerce.

    With Chat360 WhatsApp Commerce Shopify-WhatsApp Integration, you get instant access to your customer data and all the automation available on WhatsApp. Share automated welcome greetings, run discount campaigns, give offers to your repetitive customers and eventually see your revenue increase. You can also improve your customer retention rates and boost your sales.

    With Chat360 WhatsApp Commerce Shopify-WhatsApp Integration, you get instant access to your customer data and all the automation available on WhatsApp. Share automated welcome greetings, run discount campaigns, give offers to your repetitive customers and eventually see your revenue increase. You can also improve your customer retention rates and boost your sales. more
    • Sell: Take orders/track orders.
    • Support: 24 X 7 customer service.
    • Marketing: Send WhatsApp broadcast messages.
    • Notifications: Send order and shipping notifications on WhatsApp.
    • WhatsApp Commerce: Enable sales on WhatsApp live chat.

    Pros

    • Instant access to customer data and automation on WhatsApp
    • Automated welcome greetings improve customer engagement
    • Ability to run discount campaigns and offers to repetitive customers boosts sales
    • Enhanced customer retention rates
    • 24/7 customer service support
    • Enables sales through WhatsApp live chat
    • Sends order and shipping notifications on WhatsApp, keeping customers informed
    • Allows sending broadcast marketing messages on WhatsApp

    Cons

    • Potential user dependency on WhatsApp for all customer interactions
    • Integration complexity with existing Shopify setup if not user-friendly
    • Privacy concerns over sharing customer data on WhatsApp
    • Possible additional costs involved with using WhatsApp Business API
    • Reliance on adequate WhatsApp message delivery for successful marketing and notifications

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