dec 2024 - terrible, this app is glitchy and makes the process from cart to checkout very combative. I've had to resolve multiple orders with refunds as this app happens to over charge customers with sometimes up to 15 extra payment processing fee charges . customer service said they have fixed the error, but its still happening. its not a good look having to apologise to customers when the app was supposed to have been fixed.
November 2025 - update - This app has been nothing but trouble. The developers keep saying the issues are fixed, but every time I reinstall it, the exact same problems happen again. No real solutions, just repeated promises.
On top of that, it’s now charging for a paid plan even though the app isn’t functioning properly. They’re also charging two separate processing fees, which is not only unreasonable but actually illegal if it exceeds the true cost to the business.
After uninstalling it for the third time, I’m done until they can prove the problems are genuinely resolved. Save yourself the frustration — do not install unless you want ongoing issues they can’t seem to fix.
Innlete Uniforms
Nov 12, 2025
on
Shopify
Great experience! The team provided excellent service and quickly fixed the issue we had. Everything is now running perfectly on our InnleteUniforms.com.au store. Highly recommend!
Luxe Maison SG
Oct 04, 2025
on
Shopify
I faced with some small issues after installing the app. MageComp Tech support was very prompt in solving the issues, even though this is a free to use app. Thanks!
The Barkery LLC
Jun 03, 2025
on
Shopify
Worked well while I used this app. It is unfortunate with my new theme it doesn’t work but I understand. Customer service was always very helpful and some what quick for response.
Il mio negozio SUPERSTARS
May 20, 2025
on
Shopify
I LIKE ONLY MAGECOMP'S APPS AND THEY ARE THE BEST AND EVALUATED SERIOUS COOPERATING WITH SHOPIFY ALWAYS NICE KIND AND POLITE WITH SHOPIFY CUSTOMERS
Prime Zone
Mar 26, 2025
on
Shopify
need it to charge shipping cause with multiple vendre, you cant use shopify shipping but when you add this fee, customers can just remove it from the cart so theres no point
Sabre Security Mart
Feb 25, 2025
on
Shopify
Excellent service. their app wasnt working correctly with my system when installed and they were happy to assist me with all my requirements.
AnniWear
Dec 26, 2024
on
Shopify
terrible, this app is glitchy and makes the process from cart to checkout very combative. I've had to resolve multiple orders with refunds as this app happens to over charge customers with sometimes up to 15 extra payment processing fee charges . customer service said they have fixed the error, but its still happening. its not a good look having to apologise to customers when the app was supposed to have been fixed.
The Luthier Bench
Sep 17, 2024
on
Shopify
ZERO STARS - this is a disaster - the coding is simply insane - on first install - the buyers see icons (like trash can) in cart that allow buyer to change the surcharge (!) or even delete it and checkout with no fee added. The app is full of bugs - we worked hours with support only to deal with incompetent and dishonest developer - who did not keep his word. We tried 3x to get this working and we finally did - but the app requires a products with dozens of variants that screws up both products collections and shipping. AVOID LIKE THE PLAGUE! This is the perfect example of free being very expensive. The demo store is NOT what you will get when you load app - that requires hours of begging developers to fix the app - and then they tell you - it only works with shopify default themes (that nobody uses) and does not work with multi-currency (so does not support intl sales).
SHIEN HUAT
Sep 10, 2024
on
Shopify
This is what i look for when setting up my webstore on Shopify.
Highly recommend! the customer service also very responsive in answering my query.
Spoon + Salt
Sep 08, 2024
on
Shopify
Just starting using Chargify and it is exactly what I need for my business. The team was extremely helpful in helping to customize a feature and they responded quickly, fixing the issue with a sense of urgency.
Alice Circle
Aug 15, 2024
on
Shopify
So far, so good with this app! We couldn't get it installed correctly because we were using an older theme, but Anjali helped us get working perfectly.
UVA RAMÀ
Mar 04, 2024
on
Shopify
Scrivo questa recensione in italiano: assistenza super veloce, applicazione molto utile, è proprio ciò che cercavo.
Arena 149
Oct 31, 2023
on
Shopify
Doesn't work for the Theme we had. However, the staffs tried to offer support, but I have not yet got time to reinstall the app and get the problem solve.
I up-start my rating to 4 for their service, at least they tried to follow up with me.