Hello, I am the CEO of J. Peterman. We use this service and it is excellent, from the actual technology's functionality to their teams' responsive service level to our teams' questions, etc. Rare combination. Highly recommend.

Bra applikation, jag kunde få hjälp från supportteamet om mitt Klarna-problem och återbetalning, mycket nöjd med appen, jag rekommenderar den

Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing. Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves. ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful. Main Issues: - Zero control over which disputes they handle - Support feels automated and takes ages to address problems and ends up ignoring the concerns - Dashboard claims they're doing work they haven't actually done - You're charged even when they don't submit anything Hopefully helpful feedback on improvements: - Let merchants choose which disputes to automate - Faster, more helpful support that actually solves issues - Be transparent about what actions they've actually taken - Give merchants more control over the process As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.

Chargepay has provided me with the tools and support to win v chargebacks. I'm no longer losing money.

Zubair solicited me to provide fake reviews for this app and also for Supercharged and SmartReply. Even though I fulfilled the review requests for all three, he failed to pay me as promised. This app is a scam and should not be recommended.

Zubair contacted me to give fake reviews on this app and two other which are Supercharged and SmartReply. Whenever I give reviews on all 3 apps, he didn't pay me. This app is a scam, Not recommended

Zubair reached out to me to leave fake reviews on this app, as well as on Supercharged and SmartReply. After submitting reviews for all three apps, he didn't compensate me as promised. This app is a scam and not recommended.

Zubair solicited me to provide fake reviews for this app and also for Supercharged and SmartReply. Even though I fulfilled the review requests for all three, he failed to pay me as promised. This app is a scam and should not be recommended.

Zubair reached out to me to post fake reviews for this app, along with Supercharged and SmartReply. After I submitted reviews for all three, he didn't follow through with the payment. This app is a scam, and I can't recommend it.

The SMS feature is a game-changer, and the support team is always quick response. I love this app has taken our marketing to next level. HIGHLY RECOMMENDED APP!