I recently had a very disappointing support interaction with Dzenan from Releasit. I reached out for help after upgrading to the new Shopify thank you page and updating Shopify notification template. I’m on the Enterprise plan, so I expected a more thorough service and at least a full check of the installation, but I kept getting partial answers and was told to “check with Shopify” for the rest. Even after asking twice to confirm that the setup was correct, the request was never properly addressed. The whole experience felt rushed, incomplete, and far below the level of support I would expect from a premium plan. If you’re looking for attentive, clear, and complete help, my experience suggests you may not get it here.

The app works perfectly, you can even customize it just for the countries where you want to sell with COD. Support is quick in response and very efficient. We have been using this app since we decided to add COD, recommended.

Supporto top da parte di Marco. Celere ed esaustivo nell'accompagnarci durante la fase di setting. Bravi!

The customer service team were absolutely phenomenal and helped me with my very specific set of challenges and gave me step by step guidance - much appreciated over the full team that assisted me and I can't wait to see how the COD offers start to roll in!

Easy to setup and when I needed support from the team, they were very quick and able to resolve any issue. Love it so far

This app is not compatible with multi-currency/multi-locale stores. It fails to convert the currency for orders, always billing in the store's default currency. This results in invoices that are void and cannot be processed by our accounting team. We had to cancel COD orders and manually place them again which disrupted our workflow significantly. The minimum order value for COD doesn't function correctly due to currency issues. If the store where COD is enabled uses a different currency than the store's default, the feature doesn't work. This defeats the purpose of using this app for multi-currency stores. We had to uninstall the app and will maintain a 1-star rating until a solution is provided.

Just installed the Releasit Cash on Delivery COD app. The support team was super helpful with setting up the page, and installing the program, answering our questions. The program helps us a lot, especially here in Hungary where a lot of people still uses the cash on delivery function. Thank you again so much.

Applicazione davvero utile, mi ha risolto un problema che da solo non sarei mai riuscito a gestire. Il supporto tecnico è stato rapidissimo e molto competente. Consigliatissima per chi vuole gestire il pagamento alla consegna senza complicazioni.

I’ve only set it up a few hours ago, and based on my tests, it’s working well. What really stands out, though, is the customer service — immediate, kind, and accurate support.

Intuitivní a přehledná aplikace. Skvělý support tým rychle reaguje a ochotně pomáhá s nastavením.