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Customer reviews: Casa Loyalty Program & Rewards

Develop by Shopify

Reviews (72)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed positive feedback regarding the "Casa Loyalty Rewards Referrals" app. They appreciate its simplicity, ease of use, and effectiveness in enhancing customer engagement and retention. The app integrates seamlessly with their stores and is praised for being both feature-rich and affordable. The customer support, highlighted by many users, is seen as a significant asset that enhances the user experience.

Key Strengths

  • Exceptional customer support, with specific praise for the team's responsiveness and helpfulness, often mentioning team members by name.
  • Comprehensive features including VIP tiers, referral programs, and customizable branded widgets.
  • User-friendly interface that simplifies the management of loyalty programs.
  • Competitive pricing, often highlighted as a more affordable option compared to other similar apps.
  • Highly customizable allowing for personal and localization needs.

Common Concerns

  • Initial setup takes some time and effort.
  • Occasional need to reiterate support queries to ensure understanding.
  • Being a relatively new app, potential concerns about long-term consistency and additional features development.

Final Thoughts

Overall, "Casa Loyalty Rewards Referrals" is well-received by its users, mainly for its comprehensive features and outstanding customer support. It is an ambitious contender in the loyalty app space, particularly noted for its affordability and high level of customization. Merchants seeking a robust and cost-effective solution for customer engagement are likely to find this app highly beneficial.

VITAZEN

May 25, 2025  on Shopify

Fantastic support, direct contact with the developer, who fixed a small bug in less than a minute. Very happy with the experience.

Empower

May 24, 2025  on Shopify

This app offers a wide range of features to customize your loyalty program just the way you want it. The support team was incredibly responsive. I got instant replies and thorough guidance, especially when importing our existing loyalty data. Big thanks to Sam and Ateeb for all their help! Looking forward to seeing if our customers enjoy it as much as we do.

Soul Street Store

May 22, 2025  on Shopify

Ateeb is extremely helpful and professional. He’s always ready to assist with kindness and clarity. Truly appreciate his support – a great example of excellent customer service!

Ninny Love

May 18, 2025  on Shopify

At first, I had trouble displaying the landing page; everything was a bit confusing, but the customer service is excellent. They're very responsive, friendly, and very helpful in resolving any issues. I miss being able to edit the landing page with app blocks instead of the current system, but for now, I'm quite happy with the app. Highly recommended. Now I hope customers become more motivated and eager to buy.

Monet Couture Beauty

Apr 29, 2025  on Shopify

Very quick response and super helpful with screenshots that showed me step by step how to fix my problem

Astellow

Apr 06, 2025  on Shopify

J'adore! C'est parfait !

X Personatoy

Mar 18, 2025  on Shopify

Amazing app! It perfectly meets my needs. Whenever I encountered an issue, the development team responded promptly and provided great support. I truly appreciate their help and will definitely recommend this app to more people!

The Lavender Store

Mar 03, 2025  on Shopify

Very easy to use and great support. I have had a few questions along the way at their support staff has been quick to respond and the assistance I have received has been very helpful.

OBSYSS

Feb 27, 2025  on Shopify

Great support and easy to set-up the reward points! Deserved 10 star rating Ateeb

The Lavender Store

Feb 17, 2025  on Shopify

I am still in the set up phase, but the help I've received has been quick, thorough and very helpful!

pieces-et-monnaies.com

Feb 14, 2025  on Shopify

Très bonne application qui nous sauve au bon moment. Néanmoins plusieurs mise à jour peuvent être faite par la suite :)

PinkPothos

Jan 27, 2025  on Shopify

I really like it because it is very simple. It does take a bit of time and effort to setup but the team is very helpful & responsive with any questions and/or concerns. Overall, the app works very well and does exactly what it is supposed to do. Would recommend!

Wood & Word Blooms

Jan 13, 2025  on Shopify

So far Casa Loyalty has been great with helping me whenever I've encountered an issue. No complaints.

Vindays

Jan 07, 2025  on Shopify

The support is really great, Purvi helped me a lot to clarify my doubts, I'm really happy to find an app like this.

Sarenzo Beauty

Dec 19, 2024  on Shopify

Staff has been very helpfulwith me setting up this app for my customer. I am able to offer so much more to my customers. Very Happy

Upishoppy

Dec 15, 2024  on Shopify

Amazing app and excellent service! Highly recommended for anyone looking for a reliable loyalty program solution. The experience was even better than expected, and I’m really impressed!

Boutique de Parfum

Dec 09, 2024  on Shopify

Works perfect for our store. lots of customization, team was very quick to answer any questions i had.

Nimi Tackle

Dec 09, 2024  on Shopify

Optus Solutions

Dec 05, 2024  on Shopify

Casa Loyalty Rewards & Referrals is an exceptional app for managing loyalty programs effortlessly. The features are user-friendly, and it seamlessly integrates with my store. What truly sets this app apart is its outstanding customer support. The team is highly cooperative, responsive, and always ready to assist with any queries. I highly recommend this app to anyone looking to enhance customer engagement and retention!"

ELME

Dec 02, 2024  on Shopify

Very good and fast support! Easy to use

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