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Customer reviews: CK: Abandoned cart on WhatsApp

Develop by Shopify

Reviews (267)

Overall rating
4.9

What Merchants Think

The app "CK: WhatsApp Marketing & Chat" is generally well-received by merchants. Many reviews highlight its effectiveness in streamlining customer communication, improving sales, and offering robust customer support. While there are some criticisms regarding certain functionalities, the majority of users appreciate the app's features and the responsiveness of the support team, making it a valuable tool for businesses.

Key Strengths

  • Excellent customer support, frequently mentioned as quick, helpful, and available at all hours.
  • Effective WhatsApp automation for cart recovery and sending order updates.
  • Easy to use and intuitive interface, allowing for seamless integration with existing systems.
  • The ability to customize automated messages and scalability across different markets.
  • Positive impact on sales and improved customer relations.

Common Concerns

  • Issues with message customization and personalization, especially with the free plan.
  • Some instances of perceived high costs and unexpected extra charges.
  • Occasional technical issues, such as messages leading to browsers instead of WhatsApp, especially on mobile devices.
  • Sparse complaints about the app being perceived as impersonal or having a complex setup.

Final Thoughts

Overall, "CK: WhatsApp Marketing & Chat" is highly regarded by its users, chiefly due to its potent features and unparalleled customer support. While there are a few concerns about customization and costs, these issues are overshadowed by the app’s ability to significantly enhance customer engagement and contribute positively to sales metrics. Merchants seeking a reliable WhatsApp marketing tool would likely find this app a worthwhile investment.

Kinsely & Sky

Feb 01, 2025  on Shopify

The fastest customer support I have ever seen. Great job by the team and the app works very well.

Indidha

Jan 03, 2025  on Shopify

This is an excellent app. If you are looking for a no-nonsense app with all the features, and most importantly, it's highly intuitive and easy to use, you can rely on it. To make life further easier, customer support is top-notch.

Jewel Palace

Jan 02, 2025  on Shopify

Great Customer Service. Quick response and helpful app.

Oppa Store

Dec 15, 2024  on Shopify

Great app, and great customer service! Once setup, it "just works" and recovers revenue silently in the background. Team is really fast to onboard, solve issues and even deliver new solutions if needed!

The Friendly Turtle

Dec 09, 2024  on Shopify

The app is amazing, and the team is incredibly helpful! They resolve issues quickly and go above and beyond to assist. A special shoutout to Vinodh—an absolute problem-solver and a true professional!

SonrieTee - Tienda Online de Camisetas Personalizadas y Productos con Enfoque Ecológico y/o Sostenible

Nov 23, 2024  on Shopify

de momento todo genial. Y el soporte ha sido muy rápido y lo más importante resolvió mi duda al instante. Gracias.

women's fashion mart

Nov 05, 2024  on Shopify

use full

Aquarium Products India

Oct 31, 2024  on Shopify

Thank you vinodh for your great and quick help as these help us to run our business smoothly.

Tiendas Casio TITEC

Oct 29, 2024  on Shopify

El soporte fue excelente y el manejo dela aplicación es sencillo, rapido y muy funcional

Jungle Aquatics Pet Superstore

Oct 29, 2024  on Shopify

Discovering this app has been a delightful experience and truly a game changer. The support provided by David was outstanding. We explored various WhatsApp apps for our store, tried a few, and can confidently recommend CK. It's incredibly user-friendly, easy to navigate, and facilitates clear communication—it simply works! You won't regret choosing it. Kudos to the entire team for their excellent work!

Hunt & Customize

Oct 23, 2024  on Shopify

I recently had the pleasure of using CK: WhatsApp Chat & Abandoned, and I can't say enough about the outstanding service! From the moment I reached out, the response time was impressively quick, and the support team was incredibly helpful. The integration with WhatsApp made communication seamless, allowing me to connect with representatives easily. They were not only knowledgeable but also genuinely attentive to my needs. I felt valued as a customer, which is often hard to find these days. The abandoned cart feature is a game changer! It significantly improved my sales process, allowing me to recover potential lost sales with ease. The analytics provided are insightful, helping me understand customer behavior better. Overall, CK has exceeded my expectations in every way. I highly recommend their service to anyone looking to enhance their customer engagement and drive conversions. Fantastic work, CK! Keep it up!

MOLA VARIEDADES

Oct 20, 2024  on Shopify

Muy recomendable la aplicación, fácil de implementar y muy bien pensada El apoyo es realmente muy bueno, necesite ayuda y en minutos tuve respuestas y soluciones Muchas gracias

Lourve Collection

Oct 08, 2024  on Shopify

Flat Roofing Systems

Sep 19, 2024  on Shopify

We found this app incredibly easy to set up and use. The live chat support has been prompt and extremely helpful throughout

Dubai 777

Sep 06, 2024  on Shopify

Allinone Trade GmbH

Sep 04, 2024  on Shopify

The app is underated, more people should know about it. Even the free plan is too good to be true.

Socio

Aug 14, 2024  on Shopify

Great customer service, And the whatsapp api with the team inbox is nice too (:

pantynova

Aug 07, 2024  on Shopify

This app has completely revolutionized our CRM and boosted our cart recovery rate significantly. We can't imagine operating without it anymore! Plus, the support team is quick and efficient whenever we need help. I've already recommended it to other Shopify store owners!

Pawsy

Aug 05, 2024  on Shopify

Very great app, Great support from Vinodh, on both my stores, He responded very quick and helped me apply, submit and get approved by whatsapp. App works great and the ROI on the cost is amazing. Highly recommended. I've tried a ton of other whatsapp apps, all are a headache compared to this.

Move Toy

Jul 24, 2024  on Shopify

The team is absolutaly amazing. Live chat guy is help and fixed my own issues even if it's my own liquid code. That was very kind and thankfull. Thank you so much!

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