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Customer reviews: CK: Abandoned cart on WhatsApp

Develop by Shopify

Reviews (266)

Overall rating
4.9

What Merchants Think

The app "CK: WhatsApp Marketing & Chat" is generally well-received by merchants. Many reviews highlight its effectiveness in streamlining customer communication, improving sales, and offering robust customer support. While there are some criticisms regarding certain functionalities, the majority of users appreciate the app's features and the responsiveness of the support team, making it a valuable tool for businesses.

Key Strengths

  • Excellent customer support, frequently mentioned as quick, helpful, and available at all hours.
  • Effective WhatsApp automation for cart recovery and sending order updates.
  • Easy to use and intuitive interface, allowing for seamless integration with existing systems.
  • The ability to customize automated messages and scalability across different markets.
  • Positive impact on sales and improved customer relations.

Common Concerns

  • Issues with message customization and personalization, especially with the free plan.
  • Some instances of perceived high costs and unexpected extra charges.
  • Occasional technical issues, such as messages leading to browsers instead of WhatsApp, especially on mobile devices.
  • Sparse complaints about the app being perceived as impersonal or having a complex setup.

Final Thoughts

Overall, "CK: WhatsApp Marketing & Chat" is highly regarded by its users, chiefly due to its potent features and unparalleled customer support. While there are a few concerns about customization and costs, these issues are overshadowed by the app’s ability to significantly enhance customer engagement and contribute positively to sales metrics. Merchants seeking a reliable WhatsApp marketing tool would likely find this app a worthwhile investment.

REEKA.Store

Apr 28, 2025  on Shopify

FOX & WOLF

Apr 25, 2025  on Shopify

Powerful Features & Seamless Integration We’ve been exploring the app and have been really impressed with the depth of features available—especially on the $29 plan. The ability to customise automated messages, access team inbox functionality, and integrate with our own WhatsApp number makes it a brilliant tool for streamlined communication. Although we use HelpCrunch for live chat, the additional WhatsApp support features are a great value add. With customers across Spain, the UK, France, and Belgium, having scalable messaging options is a huge plus. Overall, this is a smart, well-designed platform with thoughtful tools for brands who want to stay connected and in control.

drive buddy

Apr 08, 2025  on Shopify

good ROI :) GOOD SERVICE

Ohmamá Ropa de Maternidad

Apr 03, 2025  on Shopify

I have been using the app for a week. It is working well, and the client service has been excellent.

Grow Nutrition

Apr 01, 2025  on Shopify

Funciona muito bem. Tem algumas coisas que precisam melhorar e que a plataforma não oferece, mas o atendimento deles é excelente, então caso precise de alguma função que a plataforma não oferece eles dão um jeito de te ajudar com isso. Espero que melhorem as opções de customização de mensagens (tem que ser parecido com a do próprio meta, onde você adiciona as variáveis que gostaria, colocar bold para destacar uma palavra, etc). E os Reports das campanhas de marketing, precisam ser mais completas. Mas sigo usando, o atendimento deles compensa, tudo que quero fazer tenho conseguido com eles.

Limited

Mar 31, 2025  on Shopify

buen soporte, ayudan mucho cuando se necesitas algo

Maktabakw

Mar 31, 2025  on Shopify

Best WhatsApp integration with shopify amazing customer support and will answer you promptly if you have any troubles with integrations

freethemama

Mar 27, 2025  on Shopify

Excelente servicio al cliente :)

Fashionlovers_co

Mar 20, 2025  on Shopify

I love this app, the support is good and fast, it has really helped me increase my sales. Greetings from colombia!

Archadia

Mar 20, 2025  on Shopify

Dinesh Flour Mills

Mar 16, 2025  on Shopify

very good and useful app

Gomitas Matonas

Mar 11, 2025  on Shopify

I just started using the app, i don’t have an opinion now about functionality but Vinodh help me setup my phone number.

That Cove

Mar 06, 2025  on Shopify

Super helpful app. This is a must have for any e-commerce store.

streetwear

Mar 06, 2025  on Shopify

La Tienda de Buenos Aires

Mar 06, 2025  on Shopify

Muy buena atencion, y rapida!

Filler Outlet

Mar 05, 2025  on Shopify

The customer service is extremely friendly. It’s more affordable than other similar apps and has the features I need. I highly recommend this app.

Skin Smart.

Feb 28, 2025  on Shopify

An outstanding solution! The team, especially Vinodh, has been incredibly responsive and supportive with all our campaigns and inquiries. After testing numerous other apps, we can confidently say that nothing else compares. This cart recovery app has exceeded our expectations, and we’re especially thrilled with the ability to send mass WhatsApp campaigns. Thank you for developing such an exceptional tool!

Petite

Feb 28, 2025  on Shopify

The support team is fantastic, and the ROI is high! I highly recommend this app for anyone looking to send mass whatsapp messages for advertising or retargeting abandoned carts.

Urban Platter

Feb 28, 2025  on Shopify

Outstanding app and customer service. Superb!

Agustin Fernandez BEAUTY

Feb 28, 2025  on Shopify

Estou extremamente satisfeito com o aplicativo de disparo de WhatsApp para ecommerce! Ele tem se mostrado uma ferramenta essencial para aumentar a conversão de vendas na minha loja online. A facilidade de comunicação com os clientes, por meio de mensagens rápidas e personalizadas, resultou em um aumento significativo nas vendas, o que fez toda a diferença no desempenho do meu negócio. Outro ponto que merece destaque é a flexibilidade do aplicativo. A possibilidade de editar e personalizar as mensagens a qualquer momento permite que eu ajuste as comunicações de acordo com as necessidades do meu negócio ou com as promoções que estou realizando, sem qualquer complicação. Além disso, o suporte técnico é simplesmente impecável! Sempre que precisei de ajuda, a equipe foi super ágil e resolveu qualquer problema de forma rápida e eficaz. Isso me dá muita confiança para continuar utilizando a plataforma sem preocupação. Sem dúvida, recomendo este aplicativo para qualquer ecommerce que queira otimizar suas vendas e melhorar a experiência de compra do cliente através do WhatsApp.

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