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Customer reviews: CK: Abandoned cart on WhatsApp

Develop by Shopify

Reviews (267)

Overall rating
4.9

What Merchants Think

The app "CK: WhatsApp Marketing & Chat" is generally well-received by merchants. Many reviews highlight its effectiveness in streamlining customer communication, improving sales, and offering robust customer support. While there are some criticisms regarding certain functionalities, the majority of users appreciate the app's features and the responsiveness of the support team, making it a valuable tool for businesses.

Key Strengths

  • Excellent customer support, frequently mentioned as quick, helpful, and available at all hours.
  • Effective WhatsApp automation for cart recovery and sending order updates.
  • Easy to use and intuitive interface, allowing for seamless integration with existing systems.
  • The ability to customize automated messages and scalability across different markets.
  • Positive impact on sales and improved customer relations.

Common Concerns

  • Issues with message customization and personalization, especially with the free plan.
  • Some instances of perceived high costs and unexpected extra charges.
  • Occasional technical issues, such as messages leading to browsers instead of WhatsApp, especially on mobile devices.
  • Sparse complaints about the app being perceived as impersonal or having a complex setup.

Final Thoughts

Overall, "CK: WhatsApp Marketing & Chat" is highly regarded by its users, chiefly due to its potent features and unparalleled customer support. While there are a few concerns about customization and costs, these issues are overshadowed by the app’s ability to significantly enhance customer engagement and contribute positively to sales metrics. Merchants seeking a reliable WhatsApp marketing tool would likely find this app a worthwhile investment.

freethemama

Mar 27, 2025  on Shopify

Excelente servicio al cliente :)

Fashionlovers_co

Mar 20, 2025  on Shopify

I love this app, the support is good and fast, it has really helped me increase my sales. Greetings from colombia!

Archadia

Mar 20, 2025  on Shopify

Dinesh Flour Mills

Mar 16, 2025  on Shopify

very good and useful app

Gomitas Matonas

Mar 11, 2025  on Shopify

I just started using the app, i don’t have an opinion now about functionality but Vinodh help me setup my phone number.

That Cove

Mar 06, 2025  on Shopify

Super helpful app. This is a must have for any e-commerce store.

streetwear

Mar 06, 2025  on Shopify

La Tienda de Buenos Aires

Mar 06, 2025  on Shopify

Muy buena atencion, y rapida!

Filler Outlet

Mar 05, 2025  on Shopify

The customer service is extremely friendly. It’s more affordable than other similar apps and has the features I need. I highly recommend this app.

Skin Smart.

Feb 28, 2025  on Shopify

An outstanding solution! The team, especially Vinodh, has been incredibly responsive and supportive with all our campaigns and inquiries. After testing numerous other apps, we can confidently say that nothing else compares. This cart recovery app has exceeded our expectations, and we’re especially thrilled with the ability to send mass WhatsApp campaigns. Thank you for developing such an exceptional tool!

Petite

Feb 28, 2025  on Shopify

The support team is fantastic, and the ROI is high! I highly recommend this app for anyone looking to send mass whatsapp messages for advertising or retargeting abandoned carts.

Urban Platter

Feb 28, 2025  on Shopify

Outstanding app and customer service. Superb!

Agustin Fernandez BEAUTY

Feb 28, 2025  on Shopify

Estou extremamente satisfeito com o aplicativo de disparo de WhatsApp para ecommerce! Ele tem se mostrado uma ferramenta essencial para aumentar a conversão de vendas na minha loja online. A facilidade de comunicação com os clientes, por meio de mensagens rápidas e personalizadas, resultou em um aumento significativo nas vendas, o que fez toda a diferença no desempenho do meu negócio. Outro ponto que merece destaque é a flexibilidade do aplicativo. A possibilidade de editar e personalizar as mensagens a qualquer momento permite que eu ajuste as comunicações de acordo com as necessidades do meu negócio ou com as promoções que estou realizando, sem qualquer complicação. Além disso, o suporte técnico é simplesmente impecável! Sempre que precisei de ajuda, a equipe foi super ágil e resolveu qualquer problema de forma rápida e eficaz. Isso me dá muita confiança para continuar utilizando a plataforma sem preocupação. Sem dúvida, recomendo este aplicativo para qualquer ecommerce que queira otimizar suas vendas e melhorar a experiência de compra do cliente através do WhatsApp.

CV Directo

Feb 27, 2025  on Shopify

Me encanta esta App, el soporte es bueno y rápido, relamente me ha ayudado a incrementar mis ventas. ¡Saludos desde México! Translate: I love this application, the support is good and fast, it has really helped me increase my sales. Greetings from Mexico!

Akshay Gems

Feb 26, 2025  on Shopify

quick support .

Top Gold Shop

Feb 25, 2025  on Shopify

good

Master Holder

Feb 21, 2025  on Shopify

Great app to work with. very fast response on the support chat.

أنواع الحذاء

Feb 18, 2025  on Shopify

After trying many app related to the WhatsApp service I say it with all honesty, this is the best app without a doubt The customer service is very excellent, and they help meet all the needs related to messages for the store and points of sale with all professionalism and speed. Thank you for your efforts I highly recommend your application I wish you continued success

Amoud Bakery

Feb 14, 2025  on Shopify

Great app, and great customer service! Team is really fast to onboard, solve issues and even deliver new solutions if needed! Vinod is very quick and good to sort the issues.

Mahakaal Prasad

Feb 14, 2025  on Shopify

Great experience and good support. Thanks Vinodh :)

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