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Customer reviews: CK: Abandoned cart on WhatsApp

Develop by Shopify

Reviews (267)

Overall rating
4.9

What Merchants Think

The app "CK: WhatsApp Marketing & Chat" is generally well-received by merchants. Many reviews highlight its effectiveness in streamlining customer communication, improving sales, and offering robust customer support. While there are some criticisms regarding certain functionalities, the majority of users appreciate the app's features and the responsiveness of the support team, making it a valuable tool for businesses.

Key Strengths

  • Excellent customer support, frequently mentioned as quick, helpful, and available at all hours.
  • Effective WhatsApp automation for cart recovery and sending order updates.
  • Easy to use and intuitive interface, allowing for seamless integration with existing systems.
  • The ability to customize automated messages and scalability across different markets.
  • Positive impact on sales and improved customer relations.

Common Concerns

  • Issues with message customization and personalization, especially with the free plan.
  • Some instances of perceived high costs and unexpected extra charges.
  • Occasional technical issues, such as messages leading to browsers instead of WhatsApp, especially on mobile devices.
  • Sparse complaints about the app being perceived as impersonal or having a complex setup.

Final Thoughts

Overall, "CK: WhatsApp Marketing & Chat" is highly regarded by its users, chiefly due to its potent features and unparalleled customer support. While there are a few concerns about customization and costs, these issues are overshadowed by the app’s ability to significantly enhance customer engagement and contribute positively to sales metrics. Merchants seeking a reliable WhatsApp marketing tool would likely find this app a worthwhile investment.

sarangmartsg

Jul 12, 2025  on Shopify

Great Features, Very fast & kind Customer service. They help us for setting up and customizing the app very kindly, even though I could't explain the business model we want to do. Most recommended.

Silky Hair

Jul 11, 2025  on Shopify

I highly recommend this app. My sales have significantly increased since I started using it. I also want to highlight Vinodh, who has been incredibly responsive and supportive throughout the process. He’s always ready to help and has provided valuable guidance whenever I needed it. Thank you so much for all your assistance I truly appreciate it!

Vimm Activewear

Jul 10, 2025  on Shopify

I'm setting up everything to test the app and the support is just amazing! They are super quick on the responses and helping me with everything, so far I'm very satisfied with the experience. Also, the abandoned cart automation is working as expected

Clínica Vitaláser

Jul 04, 2025  on Shopify

El soporte es rápido y responden a cualquier horario que los contacten. La aplicación hasta el momento funciona todo perfecto.

Perfumes10

Jul 04, 2025  on Shopify

Increíble herramienta para mi tienda online Esta app ha sido clave para aumentar mis ventas. Pude automatizar los mensajes de bienvenida y recuperar clientes que no habían completado su compra, ¡todo sin esfuerzo! Lo mejor es que los descuentos se aplican automáticamente, lo que hace que la experiencia del cliente sea muy fluida. Sencilla de usar, intuitiva y con un soporte excelente. ¡Muy recomendada para cualquier negocio que venda online!

Black21

Jul 03, 2025  on Shopify

Muy buena app, funciona como lo describe y el soporte es excepcional!

Ad Astra

Jun 27, 2025  on Shopify

Great client support!!

SmartshopIL

Jun 17, 2025  on Shopify

Amazing app, thank you Vindoh

Nintendopolis

Jun 05, 2025  on Shopify

Excelente servicio al cliente, totalmente recomendado, rápida respuesta y completa a las dudas.

i-animals

May 27, 2025  on Shopify

Excelente App, simples e prático para enviar Whats para recuperar carrinhos.

BUDWING

May 22, 2025  on Shopify

Quick and efficient support from Vinodh. Great app!

Banjoe Chile

May 22, 2025  on Shopify

JAMILACO

Apr 30, 2025  on Shopify

very nice and helpful customer service , ease our work flow plus increase Abandoned cart recovery

REEKA.Store

Apr 28, 2025  on Shopify

FOX & WOLF

Apr 25, 2025  on Shopify

Powerful Features & Seamless Integration We’ve been exploring the app and have been really impressed with the depth of features available—especially on the $29 plan. The ability to customise automated messages, access team inbox functionality, and integrate with our own WhatsApp number makes it a brilliant tool for streamlined communication. Although we use HelpCrunch for live chat, the additional WhatsApp support features are a great value add. With customers across Spain, the UK, France, and Belgium, having scalable messaging options is a huge plus. Overall, this is a smart, well-designed platform with thoughtful tools for brands who want to stay connected and in control.

drive buddy

Apr 08, 2025  on Shopify

good ROI :) GOOD SERVICE

Ohmamá Ropa de Maternidad

Apr 03, 2025  on Shopify

I have been using the app for a week. It is working well, and the client service has been excellent.

Grow Nutrition

Apr 01, 2025  on Shopify

Funciona muito bem. Tem algumas coisas que precisam melhorar e que a plataforma não oferece, mas o atendimento deles é excelente, então caso precise de alguma função que a plataforma não oferece eles dão um jeito de te ajudar com isso. Espero que melhorem as opções de customização de mensagens (tem que ser parecido com a do próprio meta, onde você adiciona as variáveis que gostaria, colocar bold para destacar uma palavra, etc). E os Reports das campanhas de marketing, precisam ser mais completas. Mas sigo usando, o atendimento deles compensa, tudo que quero fazer tenho conseguido com eles.

Limited

Mar 31, 2025  on Shopify

buen soporte, ayudan mucho cuando se necesitas algo

Maktabakw

Mar 31, 2025  on Shopify

Best WhatsApp integration with shopify amazing customer support and will answer you promptly if you have any troubles with integrations

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