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Customer reviews: CK: Abandoned cart on WhatsApp

Develop by Shopify

Reviews (267)

Overall rating
4.9

What Merchants Think

The app "CK: WhatsApp Marketing & Chat" is generally well-received by merchants. Many reviews highlight its effectiveness in streamlining customer communication, improving sales, and offering robust customer support. While there are some criticisms regarding certain functionalities, the majority of users appreciate the app's features and the responsiveness of the support team, making it a valuable tool for businesses.

Key Strengths

  • Excellent customer support, frequently mentioned as quick, helpful, and available at all hours.
  • Effective WhatsApp automation for cart recovery and sending order updates.
  • Easy to use and intuitive interface, allowing for seamless integration with existing systems.
  • The ability to customize automated messages and scalability across different markets.
  • Positive impact on sales and improved customer relations.

Common Concerns

  • Issues with message customization and personalization, especially with the free plan.
  • Some instances of perceived high costs and unexpected extra charges.
  • Occasional technical issues, such as messages leading to browsers instead of WhatsApp, especially on mobile devices.
  • Sparse complaints about the app being perceived as impersonal or having a complex setup.

Final Thoughts

Overall, "CK: WhatsApp Marketing & Chat" is highly regarded by its users, chiefly due to its potent features and unparalleled customer support. While there are a few concerns about customization and costs, these issues are overshadowed by the app’s ability to significantly enhance customer engagement and contribute positively to sales metrics. Merchants seeking a reliable WhatsApp marketing tool would likely find this app a worthwhile investment.

Bigger Better

Aug 29, 2025  on Shopify

Powerful App, Unbelievable Support CartHike delivers exactly what it promises for WhatsApp automation. It's a solid tool for recovering abandoned carts and sending order updates. While the UI could use some minor refinements, the core functionality is excellent. The real standout feature, however, is the support team—they are unbelievably responsive, helpful, and available at all hours. That level of service is rare and makes this app a top-tier choice. Highly recommend.

Catwa Deals - كاتوا ديلز | Perfume online shop In Egypt

Aug 28, 2025  on Shopify

Supportive and reasonable price compared to other apps

eStock

Aug 22, 2025  on Shopify

Artyeto

Aug 21, 2025  on Shopify

Muito bom e suporte excelente. Parabéns.

Happiekart.com

Aug 21, 2025  on Shopify

Must have if you want to recover or send messages manfully. Great tool so far!

Perruche

Aug 19, 2025  on Shopify

Artes do Imaginario Brasileiro

Aug 18, 2025  on Shopify

Começamos a usar o app a pouco tempo, mas estamos encantados com o suporte ao cliente. Além de toda ajuda para as configurações iniciais, criaram um novo gatilho para envio de solicitações de avaliações específico para o nosso negócio!

Autoradio-multimedia

Aug 08, 2025  on Shopify

Ottima applicazione e un'assistenza clienti fantastica! La raccomando!

Dagoway

Aug 06, 2025  on Shopify

Soporte excelente, estoy aprendiendo a usar la app, la versión gratuita está excelente y cumple con lo que necesito, tienen soporte rápido y atención.

AJ ENVIAR

Aug 05, 2025  on Shopify

I have not been using the app for long but so far, so good. and anytime I have issues they are quick to respond and resolve it. The integration with loox is also seamless. I love this app

mor-ven

Aug 04, 2025  on Shopify

amazin service

Boba Tea Company

Jul 30, 2025  on Shopify

Fast service, fixed the issue straight away - highly recommended

trendilux.pk

Jul 30, 2025  on Shopify

your CS team not available.

LOUUR

Jul 27, 2025  on Shopify

Point بوينت

Jul 26, 2025  on Shopify

The app is easy to use—no expertise needed, no hassle. The support team is very responsive and helpful. Worth every penny!

Tienda España 01 🇪🇸

Jul 26, 2025  on Shopify

Literally the best customer service I've ever seen! Very attentive, fast, intelligent, and also super willing to help at any time! The app is also great, I highly recommend it!

Roaya Al Mustaqbal

Jul 25, 2025  on Shopify

Amazing app and outstanding support! CK: WhatsApp Shopify app works perfectly and integrates smoothly with our store. What really stands out is their support team — incredibly fast, responsive, and genuinely helpful. They solved my questions right away and made the whole setup effortless. Highly recommend!

Pathpavers

Jul 23, 2025  on Shopify

amazing team , vinodh helped us perfectly to setup, i think this a great app and a wonderful addition to our website. and its exactly what we were looking for .

Adot

Jul 17, 2025  on Shopify

very intuitive app, easy to use and really professional customer support thanks to Vinodh, the best app in the last 6 months or so

Goodness Gracious

Jul 13, 2025  on Shopify

excellent service and extremely fast support.

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