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Customer reviews: CK: Abandoned cart on WhatsApp

Develop by Shopify

Reviews (266)

Overall rating
4.9

What Merchants Think

The app "CK: WhatsApp Marketing & Chat" is generally well-received by merchants. Many reviews highlight its effectiveness in streamlining customer communication, improving sales, and offering robust customer support. While there are some criticisms regarding certain functionalities, the majority of users appreciate the app's features and the responsiveness of the support team, making it a valuable tool for businesses.

Key Strengths

  • Excellent customer support, frequently mentioned as quick, helpful, and available at all hours.
  • Effective WhatsApp automation for cart recovery and sending order updates.
  • Easy to use and intuitive interface, allowing for seamless integration with existing systems.
  • The ability to customize automated messages and scalability across different markets.
  • Positive impact on sales and improved customer relations.

Common Concerns

  • Issues with message customization and personalization, especially with the free plan.
  • Some instances of perceived high costs and unexpected extra charges.
  • Occasional technical issues, such as messages leading to browsers instead of WhatsApp, especially on mobile devices.
  • Sparse complaints about the app being perceived as impersonal or having a complex setup.

Final Thoughts

Overall, "CK: WhatsApp Marketing & Chat" is highly regarded by its users, chiefly due to its potent features and unparalleled customer support. While there are a few concerns about customization and costs, these issues are overshadowed by the app’s ability to significantly enhance customer engagement and contribute positively to sales metrics. Merchants seeking a reliable WhatsApp marketing tool would likely find this app a worthwhile investment.

Beami

Feb 03, 2026  on Shopify

fast customer support and fast message delivery

Crossd Out

Feb 02, 2026  on Shopify

super helpful team and great app. I'm running a fashion store with 40k monthly revenue and CK whatsapp's automated abandoned cart messages bring me at least 5-10% of that revenue!

THE

Jan 31, 2026  on Shopify

Tenues Professionnelles

Jan 30, 2026  on Shopify

Top assistance, outil fonctionne très bien. Merci

Foliages.in

Jan 28, 2026  on Shopify

Great general and customisation support, super useful app.

Lumixia

Jan 25, 2026  on Shopify

Le support est super réactif et l'application permet vraiment de tout automatiser notament pour récupérer les paiements abandonnés. C'est vraiment rentable

Gabriëlskloof Wines

Jan 01, 2026  on Shopify

Super app, but even better customer service!

JACK GIFTS ONLINE

Dec 15, 2025  on Shopify

very happy working with you, you are quick to reply and to the point, thank you

epeul

Dec 10, 2025  on Shopify

Fast support and easy setup! Almost took no effort to set up whatsapp channel on my website with this app.

decoraconlaser

Nov 21, 2025  on Shopify

Atención al cliente de 10. Vinodh ha sido rapidísimo, amable y muy eficaz. Tenía un problema y me lo solucionó en un momento. Una maravilla de servicio, totalmente recomendable.

Bucefalo

Nov 20, 2025  on Shopify

I want to highlight the excellent support that Vinodh has provided. Every time I’ve needed his help, he has been fully willing to assist me. He connects with me, guides me step by step, explains everything with patience, and makes sure I understand clearly. It’s evident that he is an exceptional and highly committed professional. There have been several occasions when I’ve required his support, and in all of them he has responded with the best attitude. I truly appreciate his dedication, his constant attention, and the quality of the assistance he provides. He really makes a difference.

Broşcum

Nov 20, 2025  on Shopify

great customer service

LBDF

Nov 13, 2025  on Shopify

App davvero eccezionale! Il servizio clienti è qualcosa di unico: educati, gentilissimi e sempre super disponibili a risolvere qualsiasi problema in pochi minuti. L’app funziona in modo impeccabile, semplice da usare e davvero utile per chi gestisce uno store su Shopify. Consigliatissima al 100%!

Sarha

Nov 13, 2025  on Shopify

Good client support they provide

Gabri's Wear

Nov 11, 2025  on Shopify

Eyedentity Opticians

Nov 02, 2025  on Shopify

Awesome team, super helpful!!! I'm super impressed with the way team supports & helps throughout the process. It's a complete hands off setup with their help, surely recommend this to all shopify store owners :D

Avelina Cosmetics

Oct 30, 2025  on Shopify

No contestan tan rapido pero hicieron el cambio super rapido una vez contestado.

NEONG

Oct 30, 2025  on Shopify

great app will recommend for friends

SANSKORI

Oct 28, 2025  on Shopify

We’ve been using this app for both our storefront and backend operations, and it has been a great addition to our workflow. The automated messaging feature saves us significant time and effort, helping streamline our overall operations efficiently. A special mention to the Carthike team for their prompt and dedicated support — they’ve been extremely responsive and helpful at every step, resolving every roadblock we faced quickly and professionally. We would highly recommend this app to any business looking to simplify operations and enhance customer communication.

Nasal Flush

Oct 26, 2025  on Shopify

fast support and great app

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