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Customer reviews: CK: Abandoned Cart on WhatsApp

Develop by Shopify

Reviews (259)

Overall rating
4.9

What Merchants Think

The app "CK: WhatsApp Marketing & Chat" is generally well-received by merchants. Many reviews highlight its effectiveness in streamlining customer communication, improving sales, and offering robust customer support. While there are some criticisms regarding certain functionalities, the majority of users appreciate the app's features and the responsiveness of the support team, making it a valuable tool for businesses.

Key Strengths

  • Excellent customer support, frequently mentioned as quick, helpful, and available at all hours.
  • Effective WhatsApp automation for cart recovery and sending order updates.
  • Easy to use and intuitive interface, allowing for seamless integration with existing systems.
  • The ability to customize automated messages and scalability across different markets.
  • Positive impact on sales and improved customer relations.

Common Concerns

  • Issues with message customization and personalization, especially with the free plan.
  • Some instances of perceived high costs and unexpected extra charges.
  • Occasional technical issues, such as messages leading to browsers instead of WhatsApp, especially on mobile devices.
  • Sparse complaints about the app being perceived as impersonal or having a complex setup.

Final Thoughts

Overall, "CK: WhatsApp Marketing & Chat" is highly regarded by its users, chiefly due to its potent features and unparalleled customer support. While there are a few concerns about customization and costs, these issues are overshadowed by the app’s ability to significantly enhance customer engagement and contribute positively to sales metrics. Merchants seeking a reliable WhatsApp marketing tool would likely find this app a worthwhile investment.

Eyedentity Opticians

Nov 02, 2025  on Shopify

Awesome team, super helpful!!! I'm super impressed with the way team supports & helps throughout the process. It's a complete hands off setup with their help, surely recommend this to all shopify store owners :D

SANSKORI

Oct 28, 2025  on Shopify

We’ve been using this app for both our storefront and backend operations, and it has been a great addition to our workflow. The automated messaging feature saves us significant time and effort, helping streamline our overall operations efficiently. A special mention to the Carthike team for their prompt and dedicated support — they’ve been extremely responsive and helpful at every step, resolving every roadblock we faced quickly and professionally. We would highly recommend this app to any business looking to simplify operations and enhance customer communication.

Ral Gifts & Hampers

Oct 25, 2025  on Shopify

i have had this app for a bit. it does great though i cant quite say that my average order value has increased since i begun using the app . But it does work beautifully.

milaborit

Oct 16, 2025  on Shopify

Soporte excelente, rápido y resolutivo. También hasta me ayudaron a customizar funcionalidades que no tenia la app nativa sin costo adicional. Muy conforme.

MY TIME

Sep 17, 2025  on Shopify

I highly recommend this app. I need it for the free features it offers—it’s really worth it, and the customer service is excellent. Strongly recommended

Loos - Vista o Universo

Sep 12, 2025  on Shopify

Support was quick, straight forward and efficient. Customer relations increased. Clients concerns started to be solved way quicker than before thanks to the app!

Bigger Better

Aug 29, 2025  on Shopify

Powerful App, Unbelievable Support CartHike delivers exactly what it promises for WhatsApp automation. It's a solid tool for recovering abandoned carts and sending order updates. While the UI could use some minor refinements, the core functionality is excellent. The real standout feature, however, is the support team—they are unbelievably responsive, helpful, and available at all hours. That level of service is rare and makes this app a top-tier choice. Highly recommend.

Artes do Imaginario Brasileiro

Aug 18, 2025  on Shopify

Começamos a usar o app a pouco tempo, mas estamos encantados com o suporte ao cliente. Além de toda ajuda para as configurações iniciais, criaram um novo gatilho para envio de solicitações de avaliações específico para o nosso negócio!

Dagoway

Aug 06, 2025  on Shopify

Soporte excelente, estoy aprendiendo a usar la app, la versión gratuita está excelente y cumple con lo que necesito, tienen soporte rápido y atención.

AJ ENVIAR

Aug 05, 2025  on Shopify

I have not been using the app for long but so far, so good. and anytime I have issues they are quick to respond and resolve it. The integration with loox is also seamless. I love this app

Point بوينت

Jul 26, 2025  on Shopify

The app is easy to use—no expertise needed, no hassle. The support team is very responsive and helpful. Worth every penny!

Tienda España 01 🇪🇸

Jul 26, 2025  on Shopify

Literally the best customer service I've ever seen! Very attentive, fast, intelligent, and also super willing to help at any time! The app is also great, I highly recommend it!

Roaya Al Mustaqbal

Jul 25, 2025  on Shopify

Amazing app and outstanding support! CK: WhatsApp Shopify app works perfectly and integrates smoothly with our store. What really stands out is their support team — incredibly fast, responsive, and genuinely helpful. They solved my questions right away and made the whole setup effortless. Highly recommend!

Pathpavers

Jul 23, 2025  on Shopify

amazing team , vinodh helped us perfectly to setup, i think this a great app and a wonderful addition to our website. and its exactly what we were looking for .

Adot

Jul 17, 2025  on Shopify

very intuitive app, easy to use and really professional customer support thanks to Vinodh, the best app in the last 6 months or so

sarangmartsg

Jul 12, 2025  on Shopify

Great Features, Very fast & kind Customer service. They help us for setting up and customizing the app very kindly, even though I could't explain the business model we want to do. Most recommended.

Silky Hair

Jul 11, 2025  on Shopify

I highly recommend this app. My sales have significantly increased since I started using it. I also want to highlight Vinodh, who has been incredibly responsive and supportive throughout the process. He’s always ready to help and has provided valuable guidance whenever I needed it. Thank you so much for all your assistance I truly appreciate it!

Vimm Activewear

Jul 10, 2025  on Shopify

I'm setting up everything to test the app and the support is just amazing! They are super quick on the responses and helping me with everything, so far I'm very satisfied with the experience. Also, the abandoned cart automation is working as expected

Clínica Vitaláser

Jul 04, 2025  on Shopify

El soporte es rápido y responden a cualquier horario que los contacten. La aplicación hasta el momento funciona todo perfecto.

Perfumes10

Jul 04, 2025  on Shopify

Increíble herramienta para mi tienda online Esta app ha sido clave para aumentar mis ventas. Pude automatizar los mensajes de bienvenida y recuperar clientes que no habían completado su compra, ¡todo sin esfuerzo! Lo mejor es que los descuentos se aplican automáticamente, lo que hace que la experiencia del cliente sea muy fluida. Sencilla de usar, intuitiva y con un soporte excelente. ¡Muy recomendada para cualquier negocio que venda online!

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