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Customer reviews: By the Numbers

<h3>What Merchants Think</h3> <p>"By the Numbers" is highly appreciated by merchants for its robust analytics capabilities, ease of integration, and exceptional customer support. Many users have reported that the app offers valuable insights that have transformed their business strategies and understanding of customer data. Merchants frequently highlight the dedication and responsiveness of the support team, noting they go above and beyond to tailor the app to their specific business needs.</p> <h3>Key Strengths</h3> <ul> <li>Excellent customer support from Cyrus, Piam, and the team.</li> <li>Powerful analytics and segmentation features.</li> <li>Ease of integration with platforms like Shopify, Klaviyo, and Google Ads.</li> <li>Comprehensive dashboards and reporting tools.</li> <li>Affordability compared to similar analytics platforms.</li> </ul> <h3>Common Concerns</h3> <ul> <li>RFM segmentation model may not suit unique business models.</li> <li>Adjustments needed for specific business analytics requirements.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "By the Numbers" receives glowing reviews for its effectiveness in delivering actionable insights through its robust analytics and customer support. While it may require slight adjustments for unique business needs, the app stands out as a valuable tool for businesses seeking to enhance their revenue and customer understanding. It is highly recommended for businesses prioritizing growth and customer lifetime value.</p>

Reviews (78)

Overall rating
5

What Merchants Think

"By the Numbers" is highly appreciated by merchants for its robust analytics capabilities, ease of integration, and exceptional customer support. Many users have reported that the app offers valuable insights that have transformed their business strategies and understanding of customer data. Merchants frequently highlight the dedication and responsiveness of the support team, noting they go above and beyond to tailor the app to their specific business needs.

Key Strengths

  • Excellent customer support from Cyrus, Piam, and the team.
  • Powerful analytics and segmentation features.
  • Ease of integration with platforms like Shopify, Klaviyo, and Google Ads.
  • Comprehensive dashboards and reporting tools.
  • Affordability compared to similar analytics platforms.

Common Concerns

  • RFM segmentation model may not suit unique business models.
  • Adjustments needed for specific business analytics requirements.

Final Thoughts

Overall, "By the Numbers" receives glowing reviews for its effectiveness in delivering actionable insights through its robust analytics and customer support. While it may require slight adjustments for unique business needs, the app stands out as a valuable tool for businesses seeking to enhance their revenue and customer understanding. It is highly recommended for businesses prioritizing growth and customer lifetime value.

Marie-Stella-Maris

Feb 24, 2025  on Shopify

This app is incredibly comprehensive, offering a wide range of dashboards and reports to cover all of our needs. The integrations withShopify+ work seamlessly, making it even more powerful. But what truly stands out is the customer support. Cyrus is fantastic—his onboarding sessions was top-notch for our entire team! He took the time to understand our specific business model and ensures we can maximize the app’s potential. Highly recommend!

Bacchetta Bikes

Feb 06, 2025  on Shopify

Cyrus and his team and been amazing to work with. Not only is this app everything I needed to improve my sales, the after-purchase support has been top-notch. It is clear that Cyrus is vested in helping make me more successful, and in this day and age of AI-driven chat bots, it is quite refreshing.

DynaVap.eu

Nov 03, 2024  on Shopify

Excellent and intuitive app that has helped us pull specific lists that improve our targeted marketing and overall understanding of our revenue. Great for any business that wants a solid analytics platform that will grow business.

Blaze n Chill

Oct 13, 2024  on Shopify

Love this service, they have grown over the years as I have leveraged their insights for years across several brands/sites. The service is top-notch and Cyrus was awesome in on-boarding the latest version!

Kopi Krate

Aug 05, 2024  on Shopify

This app is super complete. It has all the dashboards and reports you can imagine. The integrations with third party apps is great. And best of all, I would say is the customer support. Cyrus is amazing and the onboarding session with him was spectacular. He looks with you at your specific needs based on your business model and makes sure you can use the full potential of the app. Thank you!

BloomThis

Jul 24, 2024  on Shopify

BtN is a great analytics tool with lots of functionality that punches way above its weight. It uses a traditional RFM segmentation model that didn't work so well for our unique business but will likely work for most others. Nevertheless, BtN still has so much analytics functionality, that we still found enough value to keep using it. Its particular strength is being able to filter your Shopify dashboard by RFM/custom segments. Piam is attentive and knows what he's talking about, so there's no nonsense, most functions are there for a reason and if not he's quick to help implement any new reports or functions that you might need. Highly recommended, especially for the affordable price.

Modaselle

Jul 23, 2024  on Shopify

By the Numbers has transformed our Shopify data! The powerful segmentation / audience builder capabilities are a vital feature to try. We’ve only begun using it and are already uncovering revenue, growth, and retention opportunities. I highly recommend it for anyone looking to elevate their customer analytics and email/marketing automation.

Nerve Renew

Jun 18, 2024  on Shopify

This App is a Total Game-Changer! Hands down, this is the best app you can get for really understanding your customer value. Compared to all the other options out there, it's super affordable but still packs a serious punch with features. The app has a ton of reports that will open your eyes to where you should be focusing your ad spend. I was blown away by how much insight they give into optimizing my media buying strategy. And get this - they recently upgraded their Shopify integration, so the tracking and segmentation capabilities are even better now! But what really sets this app apart is the incredible customer support from Piam and the team. They actually listen to what users want and deliver on those requests for new reports and features. I've never experienced support like this before - they genuinely care about helping us succeed and will go above and beyond to answer any questions we have. Seriously, if you want to level up your customer lifetime value by fine-tuning your ad spend and retention strategies, you need this app installed in your shopify store ASAP. The insights it provides are game-changing, and the team behind it is truly invested in your success. I can't recommend it enough!

Ministry of Supply

Apr 29, 2024  on Shopify

We've been using By The Numbers for nearly three years - it's powerful, but lightweight integration means we can quickly segment customers, get snapshots of our business without bulky exports and analysis. The RFM analysis, also the product "movers & shakers" is super helpful, and as far as dashboards go it is one of the best-priced for the core features that most DTC brands need. It comes with a Klaviyo / Google ads integration and they're working on one for Meta which is helpful for getting a stronger sense of contribution margin. I've personally recommended it to many of our peer brands and it becomes a common language for comparing and learning about how we're performing.

Neofollics

Apr 09, 2024  on Shopify

Piam, Syrus and his team provide the best customer service I have ever seen. They really care about the customers and their challenges. They really try to explain everything to you during meetings and show you what is possible. The software has huge potential and a lot of possibilities. It allows us to create the right custom segments and forward them to our push channels. Highly recommended!

The Natural Beauty Club

Apr 03, 2024  on Shopify

Great People, great app. It tells you things about your audience that shopify doesn’t. Love it!

Official Parissa® Store

Apr 02, 2024  on Shopify

Great tool that gives you so much more data that Shopify's reporting platform does not provide you with.

GO Mushrooms

Mar 29, 2024  on Shopify

such a robust data analytics platform with amazing customer service, highly recommend for businesses that are currently focusing on growth - a lot of valuable insights can be aggregated with this tool to help make business decisions

Sniff & Bark

Mar 29, 2024  on Shopify

Amazing team that will make for you any function you need. Great value to understand your numbers and help you grow :)

RightNutri-Supplements

Mar 22, 2024  on Shopify

We have been delighted with By The Numbers app and their team - it is by far the best experience we have had with an Analytics software. As a business that relies heavily on lifetime customer value, By The Numbers has been invaluable in understanding our customer base. The segmentation and onwards integrations have given us excellent, actionable insights and we are really excited to see the great features that are to come. This has all been supported by a support and development team that listens and understands how to tailor the service individualistically to our business. All round an excellent partner for our business!.

The Sewing Studio

Mar 22, 2024  on Shopify

By the Numbers has been incredibly useful for us, offering insights that have really helped us make smarter business decisions. A big thank you to Piam for exceptional support, always ready to help us out, joining calls, and he's even built new features to meet our requirements! The cohort analysis feature is especially helpful, allowing us to target specific customer cohorts on Klaviyo, Meta, and Google Ads. I highly recommend By the Numbers to anyone looking to better understand their customers and grow their business. Thanks again!

Flora Designs Australia

Mar 20, 2024  on Shopify

Superb app. Very useful in knowing who my customers are, and where they are in the buying cycle. The out-of-the-box customer segmentation is crazy (in a good way) and gives me the ability to sync these as custom audiences into Google Ads (huge). The Products Sold report is useful in showing what products are sold, and matches these to customer segments as well to help in developing product promotion strategy. Great app overall on providing real business intelligence. Also, the support from the team when I had a question is excellent.

Medik8 España

Mar 19, 2024  on Shopify

This app helps me understand better my store's data. I am able to identify segments of customers, products that I should be promoting and much more. Great support too.

Needs No Label

Jan 30, 2024  on Shopify

Great App. Great guys behind it, they will give you all the time of day to understand what you can get from the app.

Wee Bookworms

Jan 24, 2024  on Shopify

Great app to help me manage my subscription business to see whats happening, see the real LTV and for sorting Customer win back.

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