Very poor customer service. There is no direct communication channel and no response to emails. There is also no tracking information provided for the order, which is still not delivered after 25 days. Despite being marked as "dispatched," I have no idea where the order is or when it will arrive. No updates, no replies. This is extremely frustrating and unprofessional. I will seriously reconsider whether I should continue my subscription or cancel it altogether.

The app integrates seamlessly with Shopify stores, making it easy to import products and automatically create orders, ensuring availability. The process is straightforward and user-friendly, enhancing the overall shopping experience. However, despite its basic integration, the app has room for improvement. One notable issue is that after importing a product, any new sizes that become available are not automatically added to the product variations. Additionally, the app does not save credit card information, which means orders cannot be placed automatically, requiring manual entry each time. The product information provided is quite basic and often riddled with mistakes. It is time-consuming to find accurate manufacturer information to build relevant titles and descriptions for each product. Furthermore, the catalog is not updated consistently, and since the onset of Covid-19, shipping costs have increased by over 500%, making it challenging to remain competitive. Another drawback is that despite having an account with BrandsDistribution, you cannot place orders directly on their site. Instead, you need to request monthly that they manually add order-edit permissions, which is an inconvenient process. In summary, while the BrandsDistribution app offers a seamless integration with Shopify and simplifies the import process, there are significant areas for improvement, particularly in updating product variations, saving payment information, and enhancing product data accuracy. The increase in shipping costs and the cumbersome process of requesting order-edit permissions further detract from the overall user experience.

The company's shipping fees have increased significantly, almost 25-30 euros for each sale. It has become increasingly challenging to make a profit at these prices. Additionally, the product variety is very limited; we've had the same products for years, with only occasional new additions, which is quite insufficient. The most negative aspect is that they are also selling at very low prices on marketplaces, working with almost the same prices for both B2B and B2C. Unfortunately, we are now operating at a loss with this company in our sales.

Comme le commentaire précédent.. je rejoins l'avis des autres utilisateurs et constate les memes problèmes.. Nous avons utilisé leurs services pendant moins d'un an. Plusieurs problèmes dans l'application BrandsSync, la synchronisation et le fait de bug concernant l'import de produit. Contact uniquement par email aucun conseillé au téléphone pour régler des soucis liés a leur application. Attention : Lors du désabonnement de cette application, catastrophe le dernier paiement d'abonnement a été facturé deux fois bien volontairement de leur part (déjà arrivé a d'autres utilisateurs apparement) !!! Apres relance et explication pour bien justifié le problème et l'envoi de nombreux e-mails explicatif avec Shopify, sans succès il campe sur leur position, très peu professionnel lamentable !!! Nous sommes très déçus de leurs traitement, de leur service relationnel non humain. Je ne recommande donc pas cette application perte de temps et d'argent.......

I sent back an item and the credit for it is not charged back to me. I have canceled my subscription and support does not respond to mails.

We used their services for about an year, overall was relatively good experience except several glitches in their BrandsSync app, where all products sync was gone and had to delete all products and import them again, which is too much effort for us. However out last subsription payment was charged twice!!! We sent many emails and tried to reach out brandssync, without any success!!! We are very disappointed from their services, actually no services at all. Do not recommend, we dont plan to use them anymore!

0 support!! I am waiting a week to pay for an order and add the express shipping and no one answers!!! I can't ship the orders I have and causing that losing money.

The app is very easy and simple to use. I contacted the chat-support with a problem - they gave me a quick answer and where very helpful.

STAY AWAY!!!!! Customer service is terrible! Positive reviews are purchased! They don't reply at all to emails. And they provide absolutely no feedback regarding guarantees, damaged goods... No money back is possible!

Unfortunately we must change the review after some experience. Customer service is terrible! We got NO reply from customer service regarding product guarantees. Our customers wanted to know how long is a guarantee for a really expensive bag and watch, we sent several emails and tried to communicate via chat, but got no reply. Also the company is very unflexible, they don't try to find compromises. Orders are impossible to cancel even if they weren't sent yet, therefore be careful not to make any mistakes!!! They will also not give you back the money (also if the stuff doesn't fit the customer and you get a return). Once you order your money is gone! Too bad! Also. coupons were offered to leave a good review here. The coupon expired shortly and they "aren't able to create new one". Sorry, but as much as you take care of your clients (who provide for your existence) - the truth must be told! ALSO: Shopify put Shopify payments on hold for our case as well. I just read below we are not the only ones. Customer service didn't move a finger!