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Customer reviews: Brandboom Wholesale Platform

Develop by Brandboom Inc
<h3>What Merchants Think</h3> <p>Merchants generally have a positive outlook on the "Brandboom Wholesale Platform." Users appreciate its functionality in streamlining wholesale operations, with many praising the app's ability to seamlessly integrate with existing systems like Shopify. The intuitive design and helpful customer support are recurring themes in the feedback, contributing significantly to user satisfaction. However, there are some concerns regarding specific aspects of customer support and the complexity of initially navigating the platform.</p> <h3>Key Strengths</h3> <ul> <li>Efficient integration with Shopify, allowing seamless management of wholesale and direct-to-consumer processes.</li> <li>User-friendly interface and ease of navigation for managing catalogs and orders.</li> <li>Exceptional customer support with quick and effective problem resolution.</li> <li>Automatic order syncing and real-time inventory management for increased efficiency.</li> <li>Strong functionality in generating line sheets and order forms.</li> <li>The ability to tailor catalogs, manage product listings, and handle orders efficiently.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Initial setup can be challenging with limited instructions available online.</li> <li>Inconsistencies in communication and terms between Brandboom and Shopify support.</li> <li>Issues related to downgrading the app or obtaining refunds for upgrades.</li> <li>Occasional delays due to time zone differences between users and support based in the USA.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, the "Brandboom Wholesale Platform" is well-received among merchants for its robust capabilities and strong customer support. While there are some challenges with initial setup and certain support issues, the app offers significant value by simplifying and automating key wholesale operations. It is a highly recommended tool for businesses looking to expand their wholesale channels efficiently.</p>

Reviews (17)

Overall rating
4.6

What Merchants Think

Merchants generally have a positive outlook on the "Brandboom Wholesale Platform." Users appreciate its functionality in streamlining wholesale operations, with many praising the app's ability to seamlessly integrate with existing systems like Shopify. The intuitive design and helpful customer support are recurring themes in the feedback, contributing significantly to user satisfaction. However, there are some concerns regarding specific aspects of customer support and the complexity of initially navigating the platform.

Key Strengths

  • Efficient integration with Shopify, allowing seamless management of wholesale and direct-to-consumer processes.
  • User-friendly interface and ease of navigation for managing catalogs and orders.
  • Exceptional customer support with quick and effective problem resolution.
  • Automatic order syncing and real-time inventory management for increased efficiency.
  • Strong functionality in generating line sheets and order forms.
  • The ability to tailor catalogs, manage product listings, and handle orders efficiently.

Common Concerns

  • Initial setup can be challenging with limited instructions available online.
  • Inconsistencies in communication and terms between Brandboom and Shopify support.
  • Issues related to downgrading the app or obtaining refunds for upgrades.
  • Occasional delays due to time zone differences between users and support based in the USA.

Final Thoughts

Overall, the "Brandboom Wholesale Platform" is well-received among merchants for its robust capabilities and strong customer support. While there are some challenges with initial setup and certain support issues, the app offers significant value by simplifying and automating key wholesale operations. It is a highly recommended tool for businesses looking to expand their wholesale channels efficiently.

Pets Paradise

May 17, 2024  on Shopify

I recently had a less-than-stellar experience with Brand2Boom that I feel compelled to share. Initially, their team reached out to us at Pets Paradise, expressing enthusiasm about our products and suggesting that we would be a perfect fit for their marketplace by a representative named Mark. Motivated by their positive feedback, we invested several hours filling out detailed application forms and compiling the necessary information to join their platform. Unfortunately, after all that effort, our application was abruptly denied by a representative named Angelica Santos. The reason provided was that they were only looking for pet brands, which was both confusing and frustrating given that we were explicitly invited to apply under the impression that our pet-focused products were exactly what they wanted. Given this experience, we have decided to continue our partnership with Faire Marketplace, where we have had consistent success and support. We also feel it's important to inform our network within the industry about our experience, to caution them about the potential miscommunications when considering Brand2Boom for their businesses. Moving forward, we will focus on collaborations and platforms that offer clear communication and value the contributions of their partners, ensuring a transparent and mutually beneficial relationship.

SEAESTA SURF

May 08, 2024  on Shopify

Very helpful to manage our wholesale catalog - imports products and inventory. We like the production reports and the ability to filter for order / ship date ranges as well.

JAXSEA HAWAII & Billy Aloha

May 06, 2024  on Shopify

We absolutely love this app. Its helped our business massively and we feel like we get great value for our money. Highly recommend.

Get Back Necklaces

Apr 30, 2024  on Shopify

Our company Get Back Necklaces has been using this app for nearly 8 years now. It's great! Simple to use and if you run into any issues their support team is very helpful and HUMAN! A real person will get back to you with REAL support. To us, that aspect is everything. Before getting on Brandboom, we were still taking orders over the phone from retailers and manually inputting them into quickbooks. Brandboom helped us streamline the process so our retailers can jump into the ordering platform submit an order anytime and we can fulfill asap. Give it a shot! It could be exactly what you're looking for to take your B2B channel to the next level as far as automation and simplifying process/systems.

Krewe Kids

Apr 30, 2024  on Shopify

Brandboom Wholesale app has been great for my business when trying to keep wholesale and direct to consumer processes together. The team at Brandboom has been so helpful in getting everything set up and integrated to work with my workflow. They are there to answer questions and support every step along the way. I highly recommend the app!

RED LETTERS

Apr 30, 2024  on Shopify

The integration of Brandboom with Shopify has been a game-changer for my wholesale business. The seamless integration process and intuitive interface make managing both platforms effortless. Key features such as automatic order syncing and real-time inventory management ensure efficiency and accuracy across all sales channels. This app significantly reduces friction for D2C brands looking to expand into wholesale, thanks to its robust functionality and exceptional customer support. With continuous improvements and proactive utilization of Shopify's API, it's a must-have tool for driving growth and streamlining operations. I highly recommend integrating this app into your Shopify store – it's been a game-changer for me.

Accessory To Love Wholesale

Apr 30, 2024  on Shopify

Easy to integrate for wholesale orders and when we did have an issue the support team responded quickly and fixed the issue.

Left Point

Apr 29, 2024  on Shopify

At first I didn’t figure it out much, but the support helped, plus on top of all this it’s very convenient because you don’t need to create products again, they can be transferred automatically very well, photos are loaded very well, also the quantity of goods is price, it’s super convenient and cuts the work in half, so I recommend it 100%, you just need to figure it out indeed, it doesn’t work out the first time on the Internet, there are not too many instructions, but with the help of support and several attempts you can very well get two websites working at the same time while reducing your work, you can also generate a buyer list and orders all in one, this is also convenient for this you can also learn

Georgie Paws

Apr 29, 2024  on Shopify

We looked for a programme like Brandboom for years! Finally we can send out live catalogues with accurate inventory within minutes, tailor them to specific currencies, agencies all with beautiful presentation. Brandboom has saved us so much time! Retailers can buy direct on the catalogue and the deal is signed with a deposit quickly. We have also used Brandboom to send presentations to media and other non-retailer businesses. The time difference between us in Australia and support in the USA is a little troublesom, but there is ALWAYS an answer in the morning for us. Brandboom has changed our lives for the better!

PAIGELAUREN

Apr 29, 2024  on Shopify

This integration is easy and seem less. We have been working with BB for 4 years now. It's easy for the buyers and for our sales team.

WitlySupplyCo.

Dec 08, 2023  on Shopify

Extremely dissasisfied. When it comes to customer service and support, Brandboom and Shopify do not communicate, and their terms are not in sync. I purchased the upgrade, only to quickly find out that the features didn't achieve what I needed them to. I immediately submitted a request for a refund. To Shopify it is a developer issue. To Brandboom it is a billing issue. Ive spent hours trying to get a resolution. If you're unsure of this product, try something else, as you may spend money only to find that it doesnt meet your needs. Add to it, the app wouldn't allow me to downgrade. I processed this once, and it didnt show up on the Brandboom side. It took more time with support, only for them to have to engage the downgrade from their side.

Abendroth Golf

Jun 26, 2023  on Shopify

The wholesale app has been extremely beneficial for a quick and easy integration with Shopify as well as simple for our wholesale partners to use. The initial training and setup is minimal and user friendly. There are many design capabilities to quickly export line sheets and order forms with ease. Additionally, the Brandboom team is always willing to look into updates/changes to better serve their customers.

Million Colors Wholesale

May 22, 2023  on Shopify

We started using Brandboom at the beginning of business and their platform is super straightforward and easy to navigate. The support team is great and they help answer your questions quickly.

A Blonde and Her Bag

May 15, 2023  on Shopify

I have used Brandboom as my wholesale platform for over 8 years now, without integration from shopify, as a beta tester for the shopify integration app I was thrilled with this shopify app. Now I have been using for over a year now and can't be more happy with this integration. It now allows me to import directly from shopify to Brandboom saving time and not having to make duplicate listings. I have used many wholesale software apps in shopify and thIs is by far the best simply because Brandboom is one of the best wholesale platforms on the market today. Now with this shopify wholesale integration it is the best. From line sheets, live customer service, shipping and taking payments run don't walk to add this app you will be so happy you did.

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