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Customer reviews: Mergify: Combine, Merge Orders

Develop by Shopify

Reviews (108)

Overall rating
4.8

What Merchants Think

Overall, merchants have mixed feedback regarding "Mergify: Merge, Combine Orders." Many appreciate its ability to streamline order management and reduce shipping costs, often highlighting its customizable features and helpful customer support. However, there are also concerns regarding changes to the free plan, technical issues with order merging, and inconsistent customer service availability.

Key Strengths

  • Accurate inventory and sales data is maintained, with no disruption from merged orders.
  • Customizable rules allow for automated merging based on specific criteria, reducing manual effort.
  • The app significantly lowers shipping costs by merging orders and recalculating shipping fees.
  • Mergify is highly customizable, integrating smoothly with existing workflows.
  • The support team is generally responsive and aids in smooth app integration.
  • Merchants can save time and money with the app's order consolidation capabilities.

Common Concerns

  • Unexpected changes to the free plan, leading to confusion and dissatisfaction among users.
  • Technical issues such as creating new orders that do not auto-update fulfillment statuses on platforms like Facebook.
  • Reports of long wait times or unresponsiveness from customer service during critical issues.
  • Complexity in app usage, requiring thorough customer support for effective implementation.

Final Thoughts

"Mergify: Merge, Combine Orders" offers valuable features for merchants looking to streamline order processes and cut shipping costs. It is well-regarded for its customization and automation capabilities. Nevertheless, some user concerns, particularly regarding changes to the free plan and technical challenges, highlight areas for improvement. Overall, the app is a useful tool with potential for enhancement in customer communication and service reliability.

Jazzy Jewels

May 26, 2025  on Shopify

Had a network issue that broke Mergify’s integration. Initially, support was slow, but when they finally replied, they stayed late to troubleshoot. Fixed everything in 2 days. Give them a chance—they’re human!

Vibrant Cove

May 23, 2025  on Shopify

The best part about Mergify is how hands-off it is. Once you set up your automation rules, it quietly does its job in the background. It doesn’t interfere with our normal fulfillment process or mess with inventory counts. It’s been a very reliable tool.

Vivid Grove

May 20, 2025  on Shopify

We came back to Mergify after trying a few alternatives — none of them worked as smoothly. This app is clearly built with real merchant needs in mind. Merging rules are easy to set up and the logic behind them is spot-on. It’s like having an extra team member handling logistics.

Urban Drape

May 13, 2025  on Shopify

Finally an app that merges orders without messing up our inventory or sales reports. Perfect!

Luxe Wear

May 12, 2025  on Shopify

Mergify is a game-changer! It keeps our analytics clean while saving shipping costs. Love it

Comfort Aura

May 11, 2025  on Shopify

Exactly what we needed! Merging multiple orders manually or automatically gives us full control.

Style Sphere

May 10, 2025  on Shopify

This app has made our shipping process smarter and cheaper. Very happy with how it integrates with our store

Homely Goods

May 09, 2025  on Shopify

Excellent tool! Easy to use and extremely helpful for busy stores handling multiple orders daily.

Chic Trove

May 08, 2025  on Shopify

Highly customizable and reliable. Our inventory and sales data remain accurate even after merging orders.

Metro Goods

May 07, 2025  on Shopify

We’ve saved hundreds of dollars already thanks to Mergify! The automated rules feature is fantastic.

Cloud Cart

May 06, 2025  on Shopify

This app is a must-have if you want to reduce shipping fees and manage orders smartly. Setup was quick and simple!

Trendy Stitch

May 04, 2025  on Shopify

I love how Mergify suggests orders to merge — it’s made our operations way more efficient. Highly recommended!

Aristocart Goods

Apr 29, 2025  on Shopify

Mergify has saved us so much on shipping costs! The manual and automatic merging options are super flexible and easy to use

Out of Season

Apr 22, 2025  on Shopify

GlowBloom Skincare

Dec 10, 2024  on Shopify

Merged orders won’t disrupt your inventory or sales reports, ensuring that your analytics stay accurate and up-to-date.

Luminous Comforts

Dec 10, 2024  on Shopify

Set up personalized rules to automatically merge orders based on criteria like shipping address, item type, or order value. This minimizes manual effort and ensures efficiency.

Chic Charms Jewelry

Dec 07, 2024  on Shopify

The merging suggestions feature is fantastic! Mergify automatically suggests orders to combine, and I can customize the process to suit our needs.

TechWraps & Tunes

Dec 07, 2024  on Shopify

Mergify has helped us reduce shipping costs significantly by merging orders. We love that we can manually select which orders to combine or automate the process with custom rules. It’s a huge time-saver and allows us to pass on savings to our customers.

Smart Deals

Dec 05, 2024  on Shopify

Tailor Mergify’s merging process to suit your unique needs and preferences.Mergify helps you create a more efficient workflow while keeping your customers happy with faster, consolidated shipments and lower shipping costs.

Blizzard Bliss

Dec 05, 2024  on Shopify

Merging orders won’t affect your inventory or sales data, so your business continues to run smoothly.

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